FrigidaireReviews of frigidaire.com

Back Office BS If you are considering buying a Frigidaire product, I hope you will find the following letter that I sent to Frigidaire instructive. It lays out what I might call the "Back Office Two-step," a seemingly choreographed attempt to avoid making good on a promise of replacing the second of two faulty Frigidaire de-humidifiers. "In October 2021, I received a letter from Frigidaire/Electrolux advising me that they would replace a faulty de-humidifier that I had purchased for a vacation home. This letter followed a call from a representative of the store from which I purchased the original unit. I subsequently provided the requested information, and subsequently received your response advising me that I should allow 10 days to either receive the new unit or an alternative solution. All of the aforementioned communications are contained in the attachment to this message. "After waiting well over 10 days (exact date unrecalled), I called to inquire about the status of the replacement. I was told that it would be sent via UPS and was provided a tracking number. On 12/10/2021 I called UPS and was told that the package was lost in transit since 2 November and that an investigation would be opened. If not found, they would contact you and refund the shipping cost. On 12/23/2021, I called UPS again and was told they had cancelled the investigation due to lack of information regarding the contents of the package. They referred me back to you. That same day, I called your Customer Service Office and, after a lengthy wait, spoke to a rep who told me that another unit would be sent and that I should allow 3-5 days for delivery. I was also promised that a tracking number would be provided, but that never happened. "In the interim, we sold the vacation house for which the de-humidifier had been used. We were forced to purchase a new unit before the house was transferred. "On 1/4/2022, I tried to call Customer Service, but an automated message advised that all reps were busy and that I should call back. I called back later, and was put on hold. Wait time was over an hour. I didn't have an hour to spare, so terminated the call. On 1/7/2022, I spoke to a Customer Service rep who advised that the matter had been referred to the "back office" for action. When I pointed out that the previous rep had told me on 23 December that a new unit would be sent immediately, this new rep told me that the matter had been sent to the "back office" that same day - 23 December. "On 2/15/2022, I called and was informed that the previous rep "forgot" to send the request to the "back office." She assured me that she would make sure to send it herself, and that I should allow 3-5 days for an update. When I asked to speak to a manager, she said the manager was not taking calls. I asked whether I could simply get my money back, since we had already purchased a replacement unit. She said she'd sent that request to the "back office." "On 3/1/2022, I spoke to "Alex," who said there was no update from the "back office." Said he'd send a request to the "back office" and that I should allow 3-5 days... He said there was nobody else I could talk to, but that I could send any complaint I had to the same place that sent the original email. Which was you. "I tried one final time to call Customer Service today, just for the joy of being told they were still waiting on the "back office" to take some action. Much to my surprise, I was put on hold. I eventually gave up -- which I have to assume was the desired outcome from Customer Service's perspective. "Your original letter said, "We feel that the best way to assist you is to offer you a replacement unit. Unit will be shipped via UPS." So, I am writing to ask that you do what your Customer Service representatives cannot seem to do, and send me the promised replacement unit or a financial reimbursement. "In reply, I received the very same automatic reply that I received on 10/21.2021; "...you should allow 10 business days to either receive your new unit or an alternative..." Update: 12/05/2022: No subsequent contact of any sort from Fridigaire/Electrulux was ever received. I called Customer Service to make one last attempt to get them to send the promised unit. Spoke to "Zayne" who looked up the Case number and told me I needed to talk to the "Relevant Team" that was handling my claim. Gave me a different number, but it took me through the very same automated questions and right back to another Customer Service rep. She took the case number, looked it up - and the line went dead. Called back, got another Rep, who took the case number - and hung up. At least we didn't do the Back Office Two-Step. If you choose to do business with Frigidaire, good luck to you. I personally will not do so again.

Horrible company/customer service!! I have had to call them 3 times to try and order a light bulb for the refrigerator we purchased. Each time involved wait times over an hour. When they finally sent the order- it took 2 weeks to arrive (without any order# or email confirmation) and they sent a refrigerator part instead of a light bulb. I was done with them and requested the refund. They only refunded the part price- not the $6.95 shipping cost. Had me pay for shipping on an item I did not order. Beware-stay clear.

Do not under any circumstances use fridgeair to come inspect your appliances. Use a private company! I had an oven not reaching temperature. I called the number for fridgeair on the oven. They made an appointment with me between 8am-12pm the following Monday. Half way through the appointment, that I had taken work off for, I received a text saying they were rescheduling my appointment to Thursday. I tried calling them over and over and only received “we are receiving a high number of calls and cannot take yours at this time” and then it would hang up. They did come Thursday, spent 10mins there and said “well we can’t find anything wrong” and left. When making the appointment I was told it was $104.99 service fee and any parts needed would come out of that fee. Then I see a few days later they charged $104 and another $81.40. When I called to find out what that was, I was informed it was labor. I said no, that’s what the service fee is. They then said it’s a diagnostic fee not a service fee, which is 100% not what they told me when making the appointment. The technician did not say one thing about labor fees or anything else. When speaking with a the customer service representative, they kept putting me on hold during the middle of my sentence because they didn’t want to speak with me and could not answer my questions. Then when I asked for a supervisor I was told no because of the “high number of calls”. I said I would wait on hold and they refused to let me speak to anyone else, since they could not answer my questions at all. They then hung up on me and when the follow up survey call came it magically hung up on me too. They are deceptive in their pricing, they give you absolutely no help when calling, they change your appointment with no notice or help, and they are absolutely horrible to deal with. Do not ever use them!!!

I don't even know where to begin and I could fill a novel with how absolutely horrible this company is(Electrolux is the parent), and uninterested in providing a modicum of customer care to its customers. It has always been difficult getting a hold of someone to assist with issues with our refrigerator but lately it's impossible. I am 40:25 holding as I type this out. I cancelled our subscription for water filters 3 months ago and they are ready to charge my CC and send one this month. If I could afford to give our expensive refrigerator away and buy a different brand I would do so in a heartbeat. Possibly the single worst company doing business in the US today.

If I would have no stars options I would leave it open. For couple month I am trying to order water filter. Twice received wrong item and spent hours waiting on the phone for someone to answer. Have been charged twice without money return. Prefer to buy ICE than waste time with unprofessional service.

So sorry I brought Frigidaire. Two months old refrigerator and already have an issue. Customer service is awful. Took four call’s before I got a human to speak to. Then, 3 weeks before I could get service out to diagnose the issue. Now waiting another 3 weeks before the parts come in and can be installed. The water from the ice maker line leaked on my hardwood floors. Jumping through hoops to receive any compensation for the damage. I’m hoping that the dishwasher and gas range last. Steer clear of Frigidaire.

Run as fast as you can. I've spent over 2 hours either waiting or talking to someone that can help solve a pretty simple issue. I do like the appliances but I hope you don't have a problem because they are impossible to get a hold of! I ordered a water filter bypass and they sent me the wrong part. They sent me a high voltage diod. Not sure how they mixed it up but stuff happens. I just want to get the part I paid $57 for! Nobody can help me... it's actually sad.

Purchased an over the stove microwave 4 months ago and it stopped working in October. Had to wait 3 weeks for a part, which finally was replaced in November. Now here we are less than a month after the repair, the microwave is broken again. When calling customer service, the recoding just says "due to unusually high call volume, we cannot answer your call" and just hangs up. What a load of crap - from the quality of their appliances to their customer service.