FrigidaireReviews of frigidaire.com

I bought a new stove 8 months ago and the stove arrived with lots of damage and I called Frigidaire many times and they ignored me, after 5 months they finally talked to me and sent someone to check the stove and the person who checked the stove said the stove was damaged in Frigidaire delivery truck and they must send me a new stove, 3 months after and they didn’t send another stove, don’t buy nothing from Frigidaire they don’t care about customers, taking our money and that’s it

Worst customer service experience ever! I will never buy another Frigidaire appliance and I’ll steer everyone I know away. I needed some parts for a washing machine that didn’t even last 5 years. They promised to rush them to me but didn’t so I had to cancel the repair appointment I had. At that point I decided to just get a new washer. I refused delivery of the parts. I have called 3 times, waited endless hours on hold and 7 weeks later they STILL haven’t refunded the money for the parts I never got. In addition, the customer service agents are rude and unhelpful. When they can see how long this has gone on their only response is to promise to “reprimand “ the last customer service agent I spoke to who didn’t process my refund.

Called 3 times for service, one wait was over an hour. Agents are very hard to understand, we had 3 no call no shows for promised service, call someone else and save headaches and frustration

They replaced a dishwasher because it could not be fixed. The new dishwasher broke and doesn't have warranty. NO WARRANTY ON A NEW PRODUCT BECAUSE IT WAS A REPLACEMENT. A joke of a company with crappy appliance and bad service. STAY AWAY.

To begin with I would like to say that I WAS excited about buying the Frigidaire Professional Refrigerator with Side by side freezer. Unfortunately, that excitement quickly came to an end when the fridge was delivered and to my surprise it did not work straight out of the box. They called a warranty company to come out and try to fix it. That did not work. Then they tried again and again. 3 times they tried to fix it. Finally, they told me they will have to replace it. Here is the where the problem really begins. They tell me the"easier way" is to get me a PRE-PAID debit card and I can buy a new one. Well, here is the problem with that. The card does NOT cover: 1. Tax on the new fridge. 2. Delivery of the new fridge. 3. Installation of the new fridge. 4. Removal and disposal of the old fridge. All in $1024.31 and they refuse to pay for any of it. I basically just paid for a company –– FRIGIDAIRE –– to send me a huge piece of unusable metal that did not work, sit here for 3 months and will actually cost me over $1000 to get a new one. SHAME ON YOU ELECTROLUX/FRIGIDAIRE! I am sharing this in hopes that others will realize how truly unacceptable these business practices are and stay FAR away from you.

We bought our fridge late October and delivered 1st week of November.24 hours later my tenant plug the fridge and it isn’t working.Few weeks later they sent technician and has to order parts.After so many attempts of follow up all Frigidaire customer service is give us a run around and told us they will only cover repair in the beginning but it is a “damage good” that has never been use.After so many stress and frustration between my tenants,sub contract service providers and Frigidaire customer service ,Frigidaire said they will phone Tuesday and will replace it(?).I won’t believe it until I see it.At least 6 weeks of not having fridge is just too frustrating.I bought 3 Frigidaire fridge in the last 6 years and I’m switching to GE as their service is more reasonable as from my last experience five weeks ago in my other rental property plus my parents still own 50+ year old GE with water dispenser that still works.The other 2 fridge that they have did broke was occasionally fix though it’s fairly new.So avoid Frigidaire and try GE instead.P.S.We are still waiting for our replacement fridge from Frigidaire.

Warranty service after the sale is less than poor. Called on 10/26 and set up service call for 10/31 (WO93744248). Paid the deductible. No Show, no call. Called again 12/12 on hold for 1hr 7 min. New work order (85987032) generated and would hear back in 24 hours. Nothing. Called their service provider and was informed that they will not work on Extended Warranty work. Called 12/14, 30 minutes on call and no resolution was reached. Told the work order would be held open until 12/15. So will need to start another work order on 12/16. Was staying on the line to leave a review as instructed by Joy, but the call was disconnected. Absolutely disappointed in the warranty work or lack thereof.

The absolute worst. Bought a refrigerator brand new in May with a warranty. It stopped working in September and they still have not come out to fix it. Been without a refrigerator for 3 months, they keep sending us parts and then saying it shows on their end that we didn’t receive any parts at all. We have gotten the parts 6 times now and they are taking up so much room. They are scheduled to come fix it in mid December but 3 months without a refrigerator, especially around the holidays, is absolutely unacceptable when we paid for the warranty. I will never purchase anything from this brand again and will always warn people to never purchase from them. Worst customer service experience I have ever had. I seriously cannot express how awful of a process this has been, please never buy anything this brand.