FrigidaireReviews of frigidaire.com

Do not buy here ! Horrible customer service very rude ! they do not honor warranty cooktop two months not working!

We bought a Frigidaire double oven in April 2024, from Home Depot. The appliances come direct from Frigidaire—HD does not stock or ship these. The oven arrived in a pristine box—not a scratch on it (and pictures to prove it). However when the installer showed up and opened the box the unit was badly damaged and unusable. Frigidaire refuses to replace it — tries to blame HD, who NEVER had possession of it. FRIGIDAIRE DOES NOT HONOR TNEIR OWN WARRANTY!!! Do not buy!!!

I’d rate my experience less than 1 star if I could. I dissuade you from buying from this company. The ice and water dispenser stopped working on my fridge. The company keeps sending techs - 4 in total now over the past 4 months and none have repaired the fridge and each appointment is about 3-4 weeks apart. My appointment for today was then cancelled as they suddenly could not locate the warranty on my unit. In this new development, it’s going to take 7-10 business days to “activate” the warranty, which they had previously recognized. The customer service rep was so rude. He also would not tell me his name and identified himself by the number “seven”. Spend your money elsewhere.

We bought an induction range. It has a 12 month warranty. It failed in one month. The local repair company came over quickly to deal with it. Came over a second time. No help. Third time nothing. And so on for six times. I called Frigidaire/Electrolux, twice to complain. No help. Now, we are waiting for the repair guys to get a part in that, in this case, had to ordered from the manufacturer. This has been going on for 4 months! Useless appliance taking up space in the kitchen for four months. I can't understand why this company would trash their reputation by putting us through this. You can make up your own mind.

I needed a new rinse aid cap for the my new gallery dishwasher. Their agent couldn’t even handle that!! Horrible experience and my mistake for buying 4 kitchen appliances for my kitchen. Get your act together!!!!

I just spoke with someone at Frigidaire after waiting for a chat to start; this took ten minutes and then I was accidentally disconnected. I then called. The person I spoke with had a muffled voice or maybe the connection wasn’t good. After having to ask the person several times to say something again they became snotty and rude. When asking them to repeat something, I clearly stated that the connection must be the problem so that they’d know I wasn’t blaming them for not speaking clearly. Very negative experience overall.

I bought the Frigidaire Gallery Dishwasher and after 2 years the start switch quit working. I understand that this is apparently a common occurrence and the switch is the whole bank of switches on the top of the door, which would've cost me a fortune except that I had bought a 3 yr. extended warranty which covered the cost of repair. The dishwasher never dries all the dishes on the top rack on it's highest setting. It left grey gunk on some of the lower rack dishes on the first wash. I called to ask a question about extending the warranty again for 3 years (because I don't trust it to keep working that long) and waited on the phone for 30 minutes and when an Asian female finally answered, she told me "You sound like a robot" and would not talk to me. I didn't want to go through the whole process again so I didn't call back. I tried the "chat" feature on their website which was supposed to be the quickest route to help, had to wait 20 minutes to talk to a roboagent, then another 10 minute wait for a live agent to come on which never happened in the 10 minutes. Save yourself the grief and anger and get a better brand with better servicing.

I will never ever buy a Frigidaire appliance again. This is the worst company I've ever had to deal with. I have been on the phone for hours with their moronic customer service team trying to get the correct size oven racks for my brand new, never used Frigidaire oven range because the ones that came with it were too big. They refuse to send them unless I pay $150 for each rack. That's half the cost of the oven itself for a part that they added incorrectly. This is the worst service I've ever experienced. I've spoken to four people two of which couldn't understand what an oven rack was. Don't waste your money with these people.