FrigidaireReviews of frigidaire.com

Le pire des appareils que nous avons jamais acheté je déconseille totalement après trois ans il tombe un morceau c’est vraiment pourri comme produit

I purchased this top freezer model FFHT181$WW refrigerator Oct. 23, 2023. After five months, the freezer malfunctioned because of a leak. It will take 10 days to get parts. Now I'm wondering how long this refrigerator will last. I am disappointed in the quality control.

We bought a Frigidaire refrigerator and just after 3 years the ice maker went. After spending hundreds of dollars to try repairs and then finally having to buy and have installed another one we were disappointed. Soon after that we had more problems with the same fridge and we were told we would need a new one. I reached out the the company Frigidaire explaining our appliance was about 3 years old and they would not help us at all. Unfortunately we supplied our kitchen (5 appliances) with all of this same brand so now I’m afraid other appliances may start to go even though it has been such a short time that we have owned them. Getting absolutely no help from the company was very disheartening considering they made so much money from us. I will never buy another Frigidaire and I wanted to pass along my experience with others to warn them about the poor quality of the brand.

Worst customer service I've ever dealt with. On hold for 2 hours and got nothing resolved. All they do is pass you off to another person who does the same thing. Terrible experience.

I have an Electrolux FLW and FLD brand new set purchased around 2018, with cost upward of $3000 including the pedestals. The warranty has since expired and now I get a service code on the washer called the E11. I contacted Frigidaire on 2/9/2024, since they were the manufacturer with the intent that they would do the right thing. However, what happens next is unbelievable. I prepay per policy with my cc card for the parts and service charges. I am told that the parts would arrive probably Tuesday of the following week but to give it 3-5 bus days. I patiently wait and, in the meantime, using the laundromat. By the end of that week, I call Frigidaire again, and told that the parts would be delivered on the 22nd. I waited and no parts arrived. So, on the 23rd, I called to investigate and was told that they would arrive on Monday Feb 26th. At this point, I have spent hundreds of dollars at the laundromat, I was fed up with not having my washer fixed and being lied too not once but twice. I insisted on a refund and disputed the charges. I did not get the money back for the diagnostic which in all fairness, I should have been refunded since it has taken exactly one month, and I still do not have an operable washer. When I tried to call another service company, they are going to charge me $135 in addition because they cannot vouch for any other company's diagnostics. So I'm out of money, and still not able to wash. I feel that Frigidaire should make this right, and fix the machine. I will continue to pursue as long as I am able to do so.

There are absolutely ZERO positive things to say about our Frigidaire Professional Refrigerator. Since we installed the fridge in August of 2023 (it is now Feb 2024) it has only functioned properly about two months. Firstly, every door face of the appliance looked like it had sat through a hail storm. Upon installation, the control panel did not function at all. It acted as if it was in demo mode and would not allow us to change the temperature or control any of the fridge settings. The interior fridge light also did not work. After those initial repairs were made, a whole new slew of problems occurred. The interior water dispenser started leaking water after every use causing the shelf on the fridge door to become puddled with water. On top of that, the freezer door seal was not (and STILL ISN'T) sealed properly, causing condensation around the entire freezer seal (which then refreezes and causes a mess of ice in the freezer). NOW the control panel has gone out again and we are unable to control the temperature of our fridge or freezer. The interior light is no longer working, AGAIN. We are not able to keep food in our fridge because of all these issues, making the unit completely USELESS. We have contacted Frigidaire several times and nobody will help us. If you're lucky to be able to understand the person you're speaking to they aren't much help other than to say they will be in contact within 3-5 days and nobody ever calls. I called my local appliance repair company that I was told Frigidaire would schedule the repairs with and the company said they had not been contacted by Frigidaire. I guess I would be left waiting weeks on end for someone to repair my fridge if I had not called and figured that out myself. I will NEVER purchase a Frigidaire product ever again. I can only hope the entire suite of Frigidaire appliances we purchased do not start behaving the same way.

Bought a new Frigidaire from Lowes. Didn't realize the unit was not getting cold enough even though it was on. Lowes would not take it back per their two day return policy. Have been speaking to more than 20 customer service reps from India for more than 9 months. No one in the area will repair and there is no recourse. NEVER buy a Frigidaire product.

We purchased a Frigidaire refrigerator in 2 yrs ago from a local dealer. Frigidaire wants you to use their water filters for their refrigerators. I did purchase 3 of their filters in the first year. However they all leaked. So I bought some other brand and these do not leak. The company will not replace the Frigidaire ones that leak. Customer service will not do anything. So. Buyer beware. This is a poorly managed company. Their policy says they won’t replace a filter that is older than 2 months. So since they have to be replaced every 6 months. You are up a creek because your filters will be older than that. Another American company selling poorly designed items on American people who don’t know.