Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
freshpet.com
Website
freshpet.com
Category
Pet Stores
Location
Bedminster, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The dogs love it! So we have 2 frenchies and a bull dog we have tried lots of fresh foods but this by far they have enjoyed the most. The only thing which would be good is a non poultry option! As I do thing Reggie has a chicken allergy which flares up from time to time! Thank you for the food and would highly recommend.
Response from FreshpetMar 28, 2025
Hi Penny, thank you for sharing your story with us. We are so happy our food has made such a difference in your sweet pup's life! We are so glad you all are part of the Freshpet family. 💚-Jillian
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raymond T.
My dog Missy loves it…
The dog loves the food that's the important thing for me
Response from FreshpetMar 25, 2025
Hi Raymond, knowing that our food has made such a positive impact for your pup just made our day! Thank you for sharing your feedback with us. -Jillian
JP
Jacqueline P.
I wouldn't buy anything else
I wouldn't buy anything else. I honestly believe our pug would pack her knotted hankie and leave home if she didnt have her freshpet. I have to bulk buy it as it really satisfies her hunger. Thank you everyone at freshpet for creating such wonderful recipes that delight.
Response from FreshpetMar 24, 2025
Hi Jacqueline, thank you for sharing your story with us. We are so happy our food has made such a difference in your sweet pup's life! We are so glad you all are part of the Freshpet family. 🐾 -Jillian
CL
client
Absolutely delighted with this product…
Absolutely delighted with this product and the dogs are doing so well on it.
Response from FreshpetMar 24, 2025
Thank you for sharing your story with us. We are SO happy to hear that your sweet pups are thriving on Freshpet! 💚 -Jillian
KW
Karen W.
Crufts hampers were great value for money
These were usually purchased for our dogs as a weekend treat due to cost, We purchased several special offer cruft's hampers, and were super pleased with the long shelf life so much so we purchased several more before the offer ended. Our dogs love all the flavours, and we have 2 very fussy eaters, they have not had any adverse effects from eating the food.
Meal times are a joy for all the dogs love their food and we love the clean empty bowls.
Response from FreshpetMar 24, 2025
We absolutely love hearing wonderful stories from pet parents like you! It warms our hearts to know that your pups are thriving on our food. We truly want every dog and cat to live a long, happy, and healthy life, and your feedback made our day. Thank you for being a part of the Freshpet family. We wish you all the best. 💚-Jillian
MM
marlene M.
Beware short shelf life Crufts Hamper
Bought the Crufts hamper,short shelf life! Also purchased thr cat food which the cats will not even look at. Dogs not overly keen either, buyer beware. Heading for the bin.
Response from FreshpetMar 21, 2025
Hi Marlene, thank you for taking the time to share your feedback. We're really sorry to hear that you weren't able to use the contents of the hamper in time and that your pets didn’t enjoy the taste of Freshpet. We understand that every pet has their own preferences, and we want to make sure they get the best possible experience with our food. If you'd like to try something different, we encourage you to explore our other recipes on our website. We offer a wide variety of options that might be a better fit for your pups: https://www.freshpet.com/en-gb#/ We truly appreciate your feedback and are always here if you have any questions or need assistance. -Jillian
CO
CorrinaShuttlewood
Great service
Great service, quick delivery and good selection
Response from FreshpetMar 21, 2025
Hi Corrina, thank you for choosing our recipes for your pets! We're thrilled to have you as part of the Freshpet family. We're so glad to hear you’re happy with the service, delivery, and selection. Have a pawsome day! 💚-Jillian
JE
JeffH
Crufts 2025 Hamper
The relatively short shelf life of the products purchased as a "Crufts 2025 Hamper" means that a lot of the meat rolls will likely end up in the bin.
Lesson Learned.
In response to your reply I would query how a relatively small Poochon can possibly be expected to consume 7 rolls of product by an expiry date of mid-April.
However rather than let them go to waste I have passed some on to other dog owners.
Any future purchases will be obtained individually from Tesco "as and when".
Response from FreshpetMar 20, 2025
Hi Jeff, we're sorry to hear that you were unable to use the contents of the hamper in time. At Freshpet, we guarantee 21 days of freshness on all of our recipes purchased through our website. To celebrate our sponsorship of the event, we offered the Crufts Show hamper at a 50% discount. Most pet parents typically use the contents within 2 weeks, so the 21-day freshness guarantee should be within that time frame. Once opened, our recipes should be used within 5-7 days. Since our recipes are gently cooked and contain fresh meat without preservatives, it’s important to keep them refrigerated and treat them like you would your own fresh meats. Also, while our recipes are made to be served fresh from the fridge, you can feel free to freeze any unused portions upon opening. Keep in mind texture and moisture levels may vary after freezing, but this will not change the nutritional value of the food. We hope this helps, and thank you for your feedback. -Jillian
