FreeTaxUSAReviews of freetaxusa.com

Response from FreeTaxUSAFeb 17, 2026

Thank you for your feedback. Our software a self-prepared product and is configured to provide you with the best return possible according to the IRS rules and the information entered. Our customer support agents are always happy to assist you free of charge via email should you have any questions or need clarification about a section of the software to help you make your own decision when filing. We understand that you know all aspects of your situation better than anyone. With that in mind, you are generally the best one to make the final decisions regarding how tax laws may apply to you.

Response from FreeTaxUSAFeb 16, 2026

Hello Bill, As advertised on our home page at www.FreeTaxUSA.com, the federal return is $0. On our website, the preparation and e-filing of your federal return is always 100% free. We never charge any fee to e-file any return. We do charge a small, flat fee to prepare your state return, but each return includes all supported forms; we will never charge more if your return is more complicated. There is no obligation to file your state return, however, and you are always welcome to try it before paying to see if it works for you. Should you not want to pay using your credit card, there is an option to pay using your refund, which does include an additional fee that is disclosed immediately should you choose that option. There are no fees to pay via credit card. You can see more about our pricing at this link: https://www.freetaxusa.com/pricing/ We feel that our direct pricing for optional upgrades, ease of use, and access to customer support make our product the best value in the industry.

Response from FreeTaxUSAFeb 15, 2026

Hello Katie, I am so sorry you had such a rough experience with our Pro support. This is not the typical experience and it should not have been yours either. I would like to take this to a manager to see what we can do to make things right for you. I will select to request some information from you. Please provide your email so we can make sure to get the the attention it needs. UPDATE: Thank you for providing that information. We are sending you a response directly to your email.

Response from FreeTaxUSAFeb 15, 2026

Taylor, I'm so glad that you found us! We appreciate your loyalty and hope to continue to provide you with a great tax filing experience for many years to come.

Response from FreeTaxUSAFeb 15, 2026

Hey Carlos, I am so happy you have had a great experience with our software! We are grateful to you for returning each year and entrusting us to file your returns.

Response from FreeTaxUSAFeb 12, 2026

Hi Marsha! We're sorry to hear you're not satisfied with your filing experience. We understand waiting on your refund can be frustrating. Colorado's website states that most refunds are received in 3-5 weeks after e-filing, which would mean you can expect your refund around 2/16 - 3/2 (for returns accepted 1/26). https://tax.colorado.gov/refund Our customer support agents are happy to help you free of charge via email and you may reach them any time by selecting the support option in your account. They can help you confirm that your returns were accepted and are being processed. If you feel you're not getting adequate assistance with our support team, we'd be glad to assist you further. I've sent a request for your information if you need additional help. Please be sure to include your email address when responding to the request so that we can look into this. Thank you for your email. We have sent you an email response.

Response from FreeTaxUSAFeb 9, 2026

Hi Laura! We're sorry you were not satisfied with your filing this year. While we are still waiting on a few state tax agencies, we are completely up to date federally. There are a few states that we are waiting hear back from as they are late finalizing updates for the year. If there is a specific credit or adjustment you're expecting on your return but aren't seeing it, please don't hesitate to reach out to our customer support agents within your account. They'd be glad to review your return to provide additional details or instructions.

Response from FreeTaxUSAFeb 8, 2026

Hey Mary! I'm so happy you have enjoyed our software! Thank you for coming back to us each year to prepare your taxes!