FreeTaxUSAReviews of freetaxusa.com

FREETAX SUCKS WONT LET ME INTO MY ACCOUNT

Using FTUSA for couple of years, never have this problem before. The system keeps declining the credit cards (4 different cards) to pay the state tax return fee for no reasons. I tried to use our debit cards and no different Found the support provided to be useless, that what I got from them: Support 03/16/2026 3:09 PM It looks like this issue is going to require further research. Please allow our team adequate time to look into it and respond back via the Support Center of your account. Have a wonderful rest of your day! Support 03/16/2026 4:02 PM Hello, The reason you have been unable to make payment within our system using a credit card is because, on 4/1/2023, you used a credit card to pay for a NM State Return. A chargeback was then initiated (you or someone with access to your bank/card account disputed this transaction) on 4/5/2023 for that transaction. This chargeback costs our company the original $14.99, plus an additional $35.00 fee charged to us by your bank or credit card company. As a result, your ability to use or pay for our services by credit card has been disabled because of the chargeback that was initiated. If you wish to rescind the chargeback with your bank, repay the initial charge of the items ordered, and reimburse us the $35 fee, we would be happy to reinstate full access to your account. If this is something you would like to do, please respond to this message with the tax year you are trying access (to pay for or file). After receiving your response, we will remove the payment blocks from your account and we will send you a message to let you know that you should be able to log in to your account and navigate to the Order Summary screen to see the additional $35 Chargeback fee that we have added to your account. You will then be able to pay the $35 Chargeback fee in addition to the other product(s) you are trying to purchase. We look forward to assisting you further. Best Regards, Alece Customer Support 03/17/2026 12:18 PM Hello. No one has access to my credit cards account except me and I did not disputed any transactions with income tax filed . Show me the proof and evidence of the claim you mentioned to me so I will reimburse the money you lost. Thanks. Hello, Your email came to me in the Business Resource Team. I have listed the information we received from the chargeback. We were able to match the transaction only to your payment on the account you have emailed in through. In looking into your account, I can see what probably happened in 2023. It looks like you accidentally started a second account and filed your 2022 tax return in that account. then when you tried to file in this account, it was rejected because you had already filed in the other account. Of course, this meant you paid in both accounts. Our recommendation is to avoid this in the future, is to contact customer support and request a refund. We are here to help. If you would like to pay with a credit card, please let me know and I can add the chargeback fee and remove the blocks. Best Regards, Becky Business Resource Team 03/22/2026 3:43 PM Thanks for your resound, According to your email I had have 2 open accounts which I paid for it, so you company own me money for double paying for tax return year 2022 filing on 4/1/2023 To make it clear that I did not find any records of disputed transaction with your company ever and you did not show any proof and evidence to your claim. So, please keep the overcharged money what I accidentally paid in 2023 and unblock payment blocks so I'll be able to file my 2025 income tax plus state and pay $14.99 for it. Best Regards, TS Support 03/23/2026 8:54 AM Hello, You would not need to pay for the State Tax Return again as it was paid for in the account it was accepted in. This account it was rejected in, it was refunded to you due to the Chargeback. However, the $35 chargeback fee would be due to us in order to pay by credit card again. We are issued fees by Visa, Discover, MasterCard and AMEX every time a chargeback is issued. Usually much higher than $35. We are pretty strict on this policy of issuing this fee as it helps to keep product prices low for all of our customers. In the future, if there is a question about a payment issue, I would recommend contacting customer support. We are happy to look into it and refund things like this. Best Regards, Becky Business Resource Team Hello, They wanted an extra 35$ this is nt a service these guys r crooks. I wouldn’t recommend them to anyone who needs reliable tax software.

The IRS doesn't send checks out now but their site still show that they do. Now I have to set up an account with the IRS to prove who I am in order to give them my bank information. Freetaxusa won't even answer my emails. Will never use them again. Well I got an answer to my email and it says they didn't know about IRS not sending checks. Liars.

I started out loving this site, but before I finished it no longer lets me log in. It just keeps saying "Something went wrong with your login attempt. Please try again." Even trying "Forgot username or password?" doesn't help at all. There is no way to get past this. A tax preparation site that won't let even enter information isn't much help.

I had a problem receiving my refund after my return was accepted. I needed information or help with the problem but had no way to contact the company. I liked the way the tax was setup, but because I could not contact the company I might lose my refund. I would like a contact phone number. I don't have a smart phone or cell phone.

Horrible site, an company it only works if ur poor af and using w/2 anything else these guys are useless. Paid 100$ somthing for pro hepatitis ect and the just tell you it done go away. Wouldn't help me file for deductible on my car or even adjust their in house bull shit cus they wanted an extra 25$ this is nt a service these guys r crooks selling ur info.

I paid for FreeTaxUSA’s Deluxe Support expecting actual help, but all they provide is the same generic information anyone can find for free on the IRS website. When their own software caused an error in my return, support couldn’t explain it, couldn’t fix it, and couldn’t offer anything beyond copy‑and‑paste IRS text. There is no real support, no troubleshooting, and no accountability for mistakes their system creates. I’m paying for a service that doesn’t exist. After filing with them for 10+ years when I finally need help I realize what a mistake using this company is. I will never use this company again, and I wouldn’t recommend them to anyone who needs real assistance or reliable tax software.

I was trying out their software and I decided I didn't like it. I didn't file, but still got charged as if I had. It is also hard to get ahold of someone because they don't have a customer service phone number for issues like this.