FreestyleReviews of freestyle.abbott

The unit cannot be calibrated. My CGM and finger stick readings, especially while fasting, were way off (greater than 20%). I cannot rely on it.

Jeg er virkelig ked af at jeg ikke kan give minus stjerner Dem havde I fået mange af. Jeg er diabetiker. Jeg er afhængig af jeres l.o.r.t. Hvad fan.den skal jeg tvinges til at acceptere jeres datatyverier og uoplyst omgang med disse oplysninger for at kunne bruge jeres l.o.r.t. I princippet kan den næste rettighed jeg skal acceptere at I også har uhindret adgang til min konto. Skal i have oplysningerne på mit kæledyr også. SKAM JER

On 1 occasion before I had a problem with a freestyle 2 plus sensors rang freestyle and they immediately sent me a new one this time the sensor shut down and had to replace the sensor both times freestyle have replaced the sensors FOC and the service from freestyle has been excellent well done freestyle

libre 3 plus constantly goes out before 15 days customer support the worst then if you get someone they barely speak english crap support for price of product

Freestyle Libre Chat support review: Refused to tell me whether the Libre readers cable was, or was not, a standard USB A to USB micro cable. If you know SarahW please tell her that I got home safely with no glucose management problems while on my hike. And that, when I got home, I checked Amazon for Libre 3 replacement cables. They had a variety available including this one: "Smays Charger Cable Replacement for Freestyle Libre 2 Reader, Free Style Libre 3 5.05.0 out of 5 stars (1) Price, product page $5.99 FREE delivery Thu, Jul 10 Only 15 left in stock - order soon." which comes with both a USB micro and a USB micro to USB C adapter." So I took the yellow cable that came with my reader, that she couldn't say was a standard USB cable (or not), plugged my MP3 player into my PC with it and charged the MP3 player. I also read the MP3 players directory and, successfully, transferred files from the MP3 player to the PC then from the PC to the MP3 player. So the answer to my question of, "Is the cable that came with the Freestyle Libre reader device a standard USB cable?" is, simply, "YES". Her "beat about the bush" then "pummel the customer with inane questions" approach to a SIMPLE technical question from a customer who is a retired 72 year old (geriatric?) missile test equipment design engineer who is, indeed, hard of hearing (as was pointed out to her at 2 different times, before she referred me to a list of phone numbers to use to call for more specific assistance) was duly noted and appropriately appreciated. I will do my best to find a place where a Freestyle Libre tech. support customer review can be posted and let it be known that, I believe, she fulfilled her job as mandated from the bureaucracy above her. The answer she couldn't give was found on Amazon in a 30 second search, and verified by a qualified engineer (over 30 years experience with electronics) in less than 2 minutes. Yes it is, indeed, a standard USB A to USB micro cable. 'bye now, and to SarahW and the folks at Abbott Labs and Freestyle Libre in particular "Thanks for your support”. I now know I can use my portable charger and a standard USB cable to recharge my reader while hiking or camping. Though a simple, " Yes" or "I don't know" would've saved me hours of trying to get a simple answer to a simple question for a valid reason. I could've simple done the, less than 5 minute check on my own and kept both my blood pressure and blood sugar down. Sincerely, Tom Ackley

I am new to all of this. I received a free trial and actually found it interesting and helpful. I would probably carry on with this system, but the cost is much too high.£100 per month is much too much. I understand that a new system is going to be put in place, but, I believe, the cost has not been studied in any detail. Diabetic sufferers are really a captive audience and the company needs to review their prices

Terrible customer service; For the Freestyle Reader 3: try getting people who understand English. They can't understand they just keep telling you to ask your medical provider. I called two times to get help and they can't understand English so they can't help.

The worst customer support for a health device. If the product is damaged, there’s no option to exchange it at the pharmacy where you bought it; you are obliged to contact customer service. They take three w. days to substitute the product, as if it were an everyday item rather than a health device needed to monitor important diseases. In my case, they took the wrong address, the product packaging was damaged, and now the package is lost. I’ve been without the sensor for seven days, and I’m in central London, not lost in the middle of nowhere.