FreestyleReviews of freestyle.abbott

Very satisfied with Libre 3 +, FreeStyle Freedom Lite and the service.

Libre is the best! Libre sensor is very good and very useful. Faulty sensors are replaced immediately. You say Dexcom is better? No. Dexcom curstomer service is horrible : they do not believe you and charge you for everything.

I have had no bad experience with this firm, any problems they have put right with out any problems and Craig the customer service advisor had always done good, well done about keep it up 😁

On 1 occasion before I had a problem with a freestyle 2 plus sensors rang freestyle and they immediately sent me a new one this time the sensor shut down and had to replace the sensor both times freestyle have replaced the sensors FOC and the service from freestyle has been excellent well done freestyle

I was about to come to Trustpilot to complain about another company, and it crossed my mind that a) most companies I deal with these days have infuriating customer service but b) I'd phoned Abbott today about an issue with my phone/sensor communication and I'd received excellent service. And I always get great service from them. The phone is answered quickly and I've never yet spoken to anyone who didn't know what they were doing. So, thank you Freestyle Abbott. Your sensors, although not always perfect, have given me a much improved quality of life. You always replace faulty sensors with no hassle, and even ones I've knocked off myself. Your online support form is sometimes a bit flaky but your phone service is superb. Today's issue was about Android 14. I was sceptical about the steps you told me to take, but they worked. Your support staff understood my issue and solved it, in one phone call. And because I had to restart my phone to finish the process, I was unable to respond to your phone survey, because I had to end the call before I know if it had worked or not. So I'm here to say yes, your solution to my Android 14 upgrade worked. Thank you - because it's good to deal with a company with well-trained staff who've been given the authority to fix things.