FreestyleReviews of freestyle.abbott

As a new user of the Freestyle Libre 2 sensor (1 year), I’ve had both positives and negatives experiences. 1. The Sensor & App: Pros: Comfortable, accurate readings, customizable alarms. Cons: No option to switch between EU/US units in the app, sensor often detaches before the promised 14 days (especially during sports), and it disconnects at least twice a day. 2. Abbott Customer Service: This part truly exceeded my expectations. After three consecutive sensors detached prematurely, I contacted Abbott’s support (in English, thankfully). The representative was highly competent, walked me through retrieving app data, asked relevant context-specific questions, and promptly arranged for three replacement sensors along with a prepaid envelope to return the faulty ones. Final thought: Aside from the underwhelming experience with the delivery service (Zásilkovna, which isn't Abbott’s fault), the customer support I received from Abbott was truly outstanding—far above the usual standard, which is truly appreciated when it comes to medical questions.

One of the sensors came without a needle (a month ago) and a second one lasted only four days (two weeks ago). The company that represents Freestyle in my country still wonders what to do with the defective sensors. After looking closer to what other people have to say about Freestyle and its sensors, everything I had left, ended up in the garbage bin.

Ich habe über ein Jahr Freestyle Libre 3 verwendet und mich auf die Werte verlassen, vor ca. einem Monat habe ich begonnen die Blutzucker-Werte laufend zu messen, siehe da die Werte am Finger waren bis 30% tiefer. Schlussendlich habe ich nach einem Gebrauch von einer Woche den Freestyle Libre 3 an meinem Arm entfernt und entsorgt. Die App habe ich auch gelöscht. Mein Langzeitwert liegt bei 6.4 Ich achte auf eine gesunde Ernährung, guten Schlaf, kein Stress und regelmäßige Bewegung und 2-3 Krafttraining und es funktioniert!

Libre 2 / iPhone Vannacht wakker geworden door veel alarm , waarde 3 en dalende . Wat doe je veel koolhydraten erin , na kwartier nog steeds rond de 3. Normaal voel je dat maar gebruik tegenwoordig bèta blokkers die deze signalen onderdrukken , toen maar ouderwets geprikt had ik een waarde van 25 terwijl mijn app nog 3 aangaf. De firma abott gebeld , en kreeg uit coulance een nieuwe sensor , ze hoefde deze niet terug voor onderzoek. Wat een ellende , heb liever een sensor die stopt als een die totale verkeerde Waardes afgeeft .

Very evasive responses from their "customer service" team. All I wanted to know was whether it's possible to just buy the sensors without buying the more expensive starter pack. It turns out you can, but I only found that out because I bought the more expensive "starter" pack that contains nothing more than two sensors! I tried to get the customer service to answer my question, but after two attempts I gave up and bought the starter pack when I didn't have to.

Unit failed after 3 days. Their customer service line is interesting with reminders of "please don't abuse our staff", which is interesting given it's only a blood glucose monitor. It only took 10 mins to figure out why they make those warnings. In short, if the product fails, they will breach consumer protection laws in Australia and say something like "you can only get this product replaced if you're a type 1 diabetic." And that apparently I should have read this in the sealed enclosed rules in the box. Abbot is well aware this is a breach, and I'll be heading to the ACCC. My unit failed after 3 days. Didn't even get half way to the 14 day life. In short, do NOT buy this product or anything associated with this company. They absolutely do not care about you. I wish I'd found all the reviews before purchasing this product for nearly $140. If I had the chance, I'd give it zero stars. One is way too generous.

I just switched from libra 2 to libra 3 and the first 2 were good but the 3rd one was constantly telling me I was low and the alarm kept going off in the night so I got up and drank to get it up. It still said I was low and there was no way. I called customer service the next day but they would not replace it. If I was paying for these I would be done and I really don't know if I can trust it ever again.

Highly unreliable, I use freestyle 2 Sensor and 2 of my last 3 sensors have stopped working within 2 days of them starting, to get the sensors replaced is not easy.