Freedom Motors USAReviews of freedommotors.com

I purchased a brand new vehicle this year(2023) & was not advised that I had to drive the vehicle daily-until I received the vehicle in my possession. The vehicle has been a problem from May until now & there was no solution offered to assist me. The sales person lied, said he informed me & HE DID NOT!!! If you are NOT going to drive daily, be cautious before buying!!!! I hope this review helps others Buy your wheel chair conversion in your state

They make a good product but are price gouging they people that need their products about 20 thousand over sticker they built the business on needs and now are greedy nothing for your trade in comparison for a new one very disappointed in them

It really saddens me to share this, because I’m still in disbelief how badly my family and I were treated by this “family owned business.” I hope to spare anyone else from going through the same experience Pay attention to the negative reviews and the BBB complaints, you’ll see a pattern with this company. When complaints or problems arise, they cut off all communication rather than providing customer service. My husband is a disabled police officer, injured in the line duty, and we are in need of a wheelchair accessible vehicle. We loved the vehicles this company builds. From the vehicle brands they select, to the rear entry design, we believed we had found the vehicle for us. We were working with sales rep Dominic, and we had chosen a specific vehicle. He located the vehicle, in the shop, and provided us with a video walk-around, even noting minor problems that were being repaired, on this “ new” vehicle. Side note they don’t fix any recalls on the vehicle ps they have because it “takes too much time”, even if it’s a fire hazard recall! I asked if they give law enforcement discounts. Dominic texted ( knowing which vehicle we wanted) “I have a $2000 LE/ Service member discount that I will apply to WHATEVER you choose”. We were thankful, since we had to take money out of our home equity to afford this vehicle. Even though it’s not a purchase we wanted to have to make, we were excited to find this vehicle. Dominic then began drawing up a contact for the vehicle; and less than ten minutes after he gave us the discount, he called to say he would not give the discount. He explained that the vehicle was discounted to start with and he would not honor the 2,000 he promised. He said they don’t usually discount vehicles. I pointed out most vehicles on their site are discounted, and reminded him he said the discount would apply to “whatever” we choose. I could tell he didn’t like being confronted with facts and was getting angry with me because I thought they should keep to their word. Buying a 60,000 vehicle, unseen, I need to trust the seller and his word. He got angry, because I said I felt I needed to be dealing with someone I could trust and was true to their word. I asked to speak with his supervisor, and he refused to arrange that. I called and left a message for his supervisor, who never called. I called again, and the secretary told me I couldn’t speak with a supervisor, manager, owner or anyone, And she wasn’t sure if they’ll call me, because I said I would write a negative review. At this point I was crying, we really needed and counted on getting This vehicle. My husband called, because we got money out to purchase this vehicle and need it soon, because his wheelchair is coming. They cut off all communication. I started to look at business reviews on Google, Yelp, and the BBB. I saw many complaints about this same behavior occurring when people have problems with vehicles they purchased from Freedom Motors. We dodged that bullet. If you buy from here, I hope you don’t need to complain and nothing is wrong with your vehicle. They don’t want to deal with real people and do not want to be held to their word.

Do NOT buy a car from this company. I am In NJ and bought a Chevy Traverse for $73,000 thousand dollars. We had the man Tom come out to our home and show us the vehicles. When I asked how do they put the lock-ins for the wheelchair he said we do it right here in my driveway. I was So happy. We get the vehicle delivered and when I asked when do you come to put the lock ins in Tom said we have to locate a place nearby????? So now that was a lie You said here? He said he has 2 places both 2 hrs away and they need the wheelchair with my son in it and they can’t do on Saturday’s. So that’s 4 hrs travel and 5/6 hrs to install with a teen who has Duchenne MD??? are you kidding me?? Braun and Rolex do it at your home. My son is in HS I need the vehicle during the week. They have yet to get it done it’s been 7 months. NOW the muffler broke it was put in wrong we had it fixed and they reimbursed me but NOW the transmission is slipping and the sunroof is leaking. We brought it to our Chevy dealer and they do not have an accessible van to loan us while the vehicle is there for a week or more getting fixed. They said call Freedom Motors and have them reimburse us for a rental vehicle while the car got fixed. I called and they don’t do that?? Freedom Motors could care less. Justin the GM promised us up and down the lock ins would be done within in a month. Our son is in a clinical trial in Philadelphia and goes to school everyday we need a vehicle. We haven’t heard from Justin at all. We wrote a letter to the company and received no response. 73,000 thousand dollars. This Isn’t how anyone should do business. DO NOT BUY FROM THEM!! I was fooled and now we are paying for it. TO THE HANDICAPPED COMMUNITY DO NOT BUY FROM THEM THEY DO NOT CARE. AWFUL!!!

I used Freedom Motors(FMI) for a manual conversion of my van. I previously had a manual conversion by another company. I never heard a sound from my old van; no muffler noise or rattle from the Q'straints. Both vans are rear entry conversions. The FMI conversion van had a noisy muffler from day 1 of conversion and the Q'straints rattle over every small bump. The length of the front Q'strsint is not long enough to attach from the rear compartment; the old van did. To attach, I have to drape myself over the middle seat. It's not very convenient on a good day and then add cargo/groceries in the middle seat, and rain, wind and bitter cold with your butt literally hanging out the side of the van. I knew the original middle seats would be replaced but was not until delivery that the seats do not move or recline. Overall I'm disappointed with the result and know that they could have installed different Q'straints to eliminate the rattle and refused to rectify without additional cost.

My experience with Dale Burns with Freedom Motors was excellent. He was very knowledgeable and asked all the right questions to make sure I was getting the proper vehicle so I could transport my mother who is wheelchair restricted. He kept me informed every step of the way and explained the entire process. He also provided me a video walk around of the vehicle which was very helpful since I was in Arizona and he is in Michigan. The delivery of my vehicle was on time and Dale made sure I knew I could contact him if there were any questions after delivery. Great service & very caring staff. Thank you!!

I started my search for my little brother’s modified wheelchair accessible vehicle last September 2020. I reached out to so many different dealerships and basically was told here is our site with our inventory if you find something you like call us back. Not with Freedom Motors a man by the name of Shaun assisted us over three months after me changing my mind several times about the vehicle I wanted. He was so patient and he stuck with us every step of the way! He even drove up a vehicle from MI to GA to allow us to test drive and see in person what a modified utility vehicle looked like. Well to make a long story short we end up purchasing a new 2020 Traverse rear entry vehicle that was recently delivered! Myself and my little brother are in love with our purchase! I would recommend to anyone looking for a wheelchair modified vehicle to use Freedom Motors but don’t forget to ask for Shaun he will not disappoint! He genuinely cares and he made us feel like it was much more than a sale for him(that goes a long way especially during the times we are in Shaun embodied what Customer Service is). Every dealership needs a “Shaun” and even after the sale was complete he followed up with a call ensuring that we were happy with the vehicle along with making sure if we had any questions he was still available to assist! Thanks to Shaun and Freedom Motors again! Signed A HAPPY CUSTOMER Debrah Woods

A loan I never gotten from freedom loan