Freedom ForeverReviews of freedomforever.com

One of the Sales Executives in Puerto Rico's keeps calling me constantly, 7 to 12 times on a given day, even after I have told him I am not interested on the service, passes by my house on more than two occasions stopping me, calling me by my name from the information they gather at CRIM's Web site, which is not supposed to be used for this purpose, basically a harassing behavior.

The intended production and benefit has not materialized; its not even half of what the sales person projected in the agreement. The Installation itself was fine, so one star for that. I had to call them to figure out why my bills were still high compared to the past year: they did send someone out.. so another star for that... but I want that money back!

The individual people in the company have always been friendly and make sincere attempts at good customer service but as a whole my project has been mismanaged and lengthy. My solar project began May 2025, and over 7 months later it is still not clear if everything is completely ironed out. Communication and decisions have been slow.

⭐️ 1 Star – Consistently Poor Communication and Execution I began the solar process with Freedom Forever in September 2025. From start to finish, the experience has been marked by miscommunication, delays, and unfulfilled commitments. During my initial meeting with the sales representative, Jared Fawcett, I clearly stated that I wanted a system designed to cover 100% of my prior year’s electrical usage. I was told this would not be a problem. However, when the design plans were later provided, the system was only projected to generate 92% of my usage. After considerable difficulty reaching customer service, I was informed that correcting the design would require restarting the process and resubmitting permits. Since the discrepancy resulted from the original design not matching what was discussed, I requested the correction. This led to months of delay. In November, I was told installation would be scheduled soon and was again assured that once ready, installation would occur within about a week and take two days. The earliest available date ended up being December 10th, and shortly afterward I was told my home was in a “long-distance service zone,” resulting in the installation being rescheduled to December 15th–16th. I explicitly informed the company that I would be leaving town on December 16th at 2 PM and was told this would not be an issue. On the first day of installation, the crew was scheduled to arrive at 9 AM but did not arrive until 12 PM, citing travel time. During the installation, I noticed the panel layout did not match the approved design. I was then informed that the design had been changed without my knowledge or approval. I was assured the installation would be completed before my departure the next day. That did not happen. The crew was not close to finished, and I was placed in the uncomfortable position of having to provide access codes to my home and garage so work could continue while I was out of town. The installation ultimately took three days instead of two. After completion, debris including screws and bolts were left in my yard and driveway. Additionally, damage was done to my home during electrical work. A hole was drilled in the incorrect location on the exterior of my house, covered with putty, and then a second hole was drilled elsewhere. As of January 30th, the damage to my home has not been resolved, and Freedom Forever cancelled my inspection, further delaying the ability to activate the system. I still do not have a clear timeline for final approval or operation. In my experience, Freedom Forever demonstrated a pattern of poor communication, missed expectations, and inadequate follow-through. This process has required far more time and effort than should be expected for a project of this type. Based on my personal experience, I would not recommend this company.

Nick was very knowledgeable and through.

Arieus’s customer service was great. He let me explain my concerns and began to give me different options while also explaining those options to better suite my needs. I wish all customer service reps/ team members would put for the effort like I was helped with today. Great job, thank you.

Got me the answers I needed.

Anzerita was very professional and did a great job, but my experience with Freedom Forever has not been good, starting last June.