Freedom ForeverReviews of freedomforever.com

Appreciate the company staying in touch and being responsive.

The people on the other end of the phone are fine and as helpful as they are able (I imagine). Given the circumstanced I appreciate their time and answering the phone. I am remarkably unimpressed with the solar panels and experience with Freedom Forever and Goodleap, the program was misrepresented by Mr. Koby Albrecht, an affiliate of Freedom Forever, I am now paying for both solar panels and an electric bill and being told it will be reevaluated in 24 months. I feel remarkably stupid, I thought I was doing something better for the planet and instead I am just getting financially ducked. Definitely recommend looking elsewhere and doing extensive research before signing up. I appreciate consumers should be thoughtful or cautious but there is something to be said for blatantly misrepresenting a product/ service as well.

I regret choosing Freedom Forever. To be clear, the system itself appears to function. That’s the only positive thing I can say. Everything beyond installation has been extremely disappointing. I requested a system performance review in October. What followed was months of chasing updates, multiple phone calls, and repeated assurances that my case had been “escalated.” Despite this, I received no meaningful communication or timeline. It ultimately took several months to complete what should be a straightforward production review. That alone is unacceptable. After the review was finally completed, I attempted to move forward and asked about options to better align production with my actual energy usage. I was told a separate team would reach out within 7 business days. They didn’t. No outreach. No update. No accountability. This has become a pattern: Missed timelines with no follow-through “Escalations” that go nowhere Different teams with no ownership The burden constantly falling on the customer to chase answers The most frustrating part is not the outcome—it’s the complete lack of execution and communication. Once the system is installed, you are essentially on your own unless you’re willing to continuously follow up and push for answers. If you’re considering Freedom Forever, understand this: the sales process may sound great, but the post-install support experience is disorganized, slow, and unreliable. I would not recommend working with a company that operates this way.

Jayce was polite,was knowledgeable of the info that I needed. Thank-you Jayce

The person I just spoke with, Kerwin, is the nicest, most professional Customers Support Representatives I have ever dealt with. He was helpful and sensitive to my problem. He even apologized for the issue I am having. Please have him train all of your new customer support team members. Thank you. You have a Good Company.

Once again I'm the one who has to keep the repair schedule moving forward. I really can't understand why you decide that I need a new inverter, you order the inverter and I'm somehow supposed to call and make sure you install it.

Customer service wes helpful. But hours of operation not being more available when issues arise difficult.

This rating is in reference to the final steps related to establish my interconnect with the utility. I still have 2 issues, one being stale information that still resides on the web portal, (but not in the mobile app portal) that has resulted in automated delivery of notices that indicate I am out of compliance and jeopardizing my contract. Seeking to get this stale information removed - still pending. The other relates to a temporary spliced condition for the primary cabling between the utility meter and my service panel - which Freedom Forever and the utility (BGE) have not establish a dates/permissions/etc to remedy the situation - still no date set and its been in this state for 3+ weeks.