Frank PorterReviews of frankporter.com

We are family of 5 (2 adults and 3 kids from 12 to 8 yrs) and rented through Frank Porter a what they called Deluxe Penthouse w/ private Pool in Dubai Marina. When we approached the given address we realized, that almost the entire building was a renovation construction site. Reception Hall or what was left of it was a makeshift little desk with a very nice security guard working it, but in no way luxurious at all. He pointed us to a cramped and littered parking space and from there to the elevators that were supposed to get us to the Deluxe Penthouse we rented. All of the elevators were not only old and rattling they were covered in protective material to remind us, this was a construction site. Nevertheless we got to the promised penthouse, the representative of Frank Porter that was promised to be there, was nowhere near, instead he or she left the door open so we could get in. After what we had seen so far from the building we hoped for a surprise, we hoped for that moment, that let you feel relieved, that the lot of money spent on that rental would not be wasted. But it continued. The apartment may once have been a luxurious retreat but there was almost nothing of it left. The furniture worn, carpets run down, a/c almost not working or way to late switched on, glass splinters from whatever source in the entire living room, otoman and bedposts broken. When we stepped out onto the large balcony, we were again devastated. The kids looked so much forward to this area, especially the pool and what should we say, the water in it was only a greenish soup of rancid smell. Not safe to use, as was the entire apartment (glass splinters). We immediately tried to reach out to Frank Porter, but as expected no representative could be reached. Considering the state of the Deluxe Apartment we knew why. So we decided to leave the building immediately to make clear, we could never perform a safe check in to this apartment. In the aftermath we had only bad experiences with Frank Porter. We conveyd even before leaving the apartment all documented pictures of the broken, defective, non functional items, icluding the pool but never received a word of understanding or excuse. Of course we wanted as much of a refund as possible, remember the apartment was not only unsafe to stay in, it was also a super non pleasant location to be. The windows that were a wonderful addition to the location that were supposed to offer great views of the surroundings and the marina, were so dirty, that the even the blazing summer sun had problems shining through. After a lot of threats back and forth via email and close to going to court with them (what is not an easy task for a family living in europe) they offered an insignificant refund, which we finally accepted, to just get it over with them. That was the worst experience we ever had renting apartments, houses or villas online. Be ware of this company

Das war leider das schlimmste Erlebnis im Urlaub. Wir kamen an und sollten eine App herunterladen und mit einigen wirren Codes den Zugang zum Appartement erhalten. Das funktionierte natürlich nicht im Ansatz. Da die Putzfrau noch da war, obwohl wir um 1500 Uhr Zugang haben sollten, es aber noch nicht fertig war, konnten wir zumindest hinein. Unwissend, wie wir auf- und abschließen sollten. Da kam dann irgendwann ein universeller Zahlencode für den Zugang. Die Wohnung an sich war schön, jedoch das Sofa fleckig mit dreck. Vor der Tür lag ein Müllbeutel, den die Putzfrau nicht entsorgt hatte. Den wies man dann ins zu und beschuldigte uns. Ein solches Verhalten ist nicht zu entschuldigen. Da forscht man erstmal nach, wer den Müll dort hat liegen lassen. Am Ende dann wird die Rückzahlung der Kaution verweigert mit der Aussage, das dauere drei Wochen. Irrtum, die Rückzahlung einer Kaution ist unmittelbar fällig, wenn die Wohnung ordentlich verlassen wurde. Insgesamt problematisch und unseriös.

If anyone is putting a bad rating on their stay here, it’s not fair. He was more than accommodating. If I could afford it I’d stay there permanently after moving to Dubai. Thank you Frank and I’m sure I’ll stay again!

magnifique logement et accueil au top je recommande

There is a lack of organisation and lack of attention to details at all levels. I ended up being on call/support with FP team over numerous issues that could and should have been prevented in the first place. Unable to unlock appartment at 1 am, missing towels, a dirty sheet, dirty glasses, non-functioning bathroom lights, 3 dishwasher tables provided for 9-night stay, TV unit with no instructions how to use, a missing garage card. The list goes on. While the support staff was generally ok, I assume they are overwhelmed. I didn't bother to report half of the issues and regardles spent several days chatting with support instead of enjoying my stay. I wound never ever book a FP-managed property again.

Booked Villa, all was fine.

This is the second time I’ve been tricked by Frank Porter. The apartment itself is fine, but the service is absolutely terrible. I was supposed to receive an access code in the app to open the door—of course, I didn’t. They told me to install the app, which I did, but the code didn’t work. There was supposed to be a company representative on site—there was nobody. The security guard didn’t know anything. I spent an hour on the hotline before anyone explained what was going on. The keypad/app lock didn’t lock the apartment at all! In May this year, just a few hours before my arrival, they cancelled my reservation and tried to push me into a smaller apartment instead. A complete disaster—I will never use this company again.

Terrible experience, awful customer service, they didn’t call back after a check in issue (hopefully sorted by building security) and the next day after a lock problem, we spent half an hour outside waiting, and the customer service line didn’t answer our call they’ve put on hold and left us waiting to avoid dealing with the query, I couldn’t believe it. One of the worse service I’ve seen in years, and definitely the worse in Dubai….