Airbnb management services company in Dubai
Frank Porter (frankporter.com) has 632 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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customer
Great experience, All good
Response from Frank PorterJul 20, 2026
Thank you for your kind review! We're delighted to hear you had a great experience. We truly appreciate your support and look forward to welcoming you again soon.
Sally
Very smooth check-in lovely large studio Equipped very well We had an excellent stay and would use this company again
Response from Frank PorterJul 1, 2026
Thank you, Sally, for your wonderful review! We're delighted to hear that you had a smooth check-in, enjoyed the spacious and well-equipped studio, and had an excellent stay with us. Your kind words mean a lot to our team. It was a pleasure hosting you, and we look forward to welcoming you back again on your next visit!
Mohsen
The check in process was awful and we hardly could get in time support from the team!
Response from Frank PorterJul 1, 2026
Thank you for sharing your feedback. We're sorry to hear that the check-in experience did not meet your expectations. From the moment of your arrival, our team remained in contact with you, responding promptly and providing step-by-step assistance throughout the check-in process. Following our guidance, you were able to access the property successfully, and we continued to support you throughout your stay whenever assistance was needed. We strive to make every stay as smooth and enjoyable as possible, and we're always available to resolve any concerns as quickly as we can.
customer
Great service . Fast and super reliable
Response from Frank PorterJun 29, 2026
Thank you for your kind review! We're delighted to hear that you found our service fast and reliable. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future!
customer
Internet connection is poor, Ants all over the house and the worst part is the yellow water in all the house. Despite several complaints and regular visits from the technical team, the problem is still persistent.
Response from Frank PorterJul 1, 2026
Thank you for your feedback. We're sorry to hear that your experience did not fully meet your expectations. From the first day of your stay, our team remained in constant contact with you and responded promptly to every concern raised. As soon as the water issue was reported, we immediately dispatched our maintenance team to inspect and resolve it, and we continued following up until the issue was addressed. We also attended to the concern regarding ants and carried out the necessary treatment. Regarding the internet, our team was actively working to investigate the issue and requested the Wi-Fi speed test results on multiple occasions so we could identify the cause and resolve it accordingly. Unfortunately, we did not receive the requested information, which limited our ability to troubleshoot further. We are pleased that the reported issues within our control were resolved during your stay, and we remained available throughout to provide timely assistance. Guest satisfaction is very important to us, and we appreciate your feedback as it helps us continue improving our service.
Ed
BED BUGS ALERT!!!!!!! We booked one of their apartments in Dubai downtown through Airbnb. on the day of arrival, we were allowed to check in 4 hours after the promised check-in time because they didn't clean the apartment on time. Later that night we found BED BUGS all over the beds in both bedrooms, we contacted them and they said they are going to find a solution soon. after hours of waiting, they responded that they can't help us and that we need to wait till the next day even though it was around 3 AM and we obviously weren't going to sleep on their bugs-infested beds. We ended up leaving the apartment around 5 AM in the morning and driving all the way to Abu Dhabi to stay at a friend's place. I called them the next day expecting an apology, a refund, and compensation for ruining our vacation, and instead, all I got was senseless excuses and the most disgusting attitude from a company I have ever seen. I spent the following 3 days calling them and asking for a refund for the booking which they were not willing to give even though we never went back to the apartment, eventually, they kept on giving us promises that they will escalate the issue to the management and someone will get back to us soon, which of course never happened. I believe their strategy was to keep giving us false promises and keep us waiting until we get sick of dealing with them and drop the claim. They didn't know that I used to live in Dubai for many years in the past and I know how to deal with such behavior. So what I did next is I looked up their office address on google and drove there to speak to one of the managers. They weren't surprised by my visit, I think this keeps happening to them since they always try to rip people off (As you can see from other reviews). After waiting for a couple of hours in the lobby, a lady came and identified herself as the manager's assistant, I asked her to sit in an office or a meeting room to talk, but she refused and told me we will have to do this in the lobby. She was absolutely rude and refused to offer any solution until I made it clear that I'm not going to drop this at any cost. Eventually, she started to negotiate the refund amount which started at 20% and ended up at 100% after she realized that I'm not going anywhere before I get what I came for. Of course, I had to follow up with them several times over the next weeks until they finally issued the refund. In conclusion, STAY AWAY from this company because there is a high chance they will ruin your vacation and then refuse to assist you or compensate you. Another piece of advice, if you ever find yourself in the same situation, never give up on calling and chasing them until you get what's yours! and if you want to save yourself long waiting hours on the phone with their horrible support team, just look up their office address, go there and never leave until they solve your issue. One last note, most of the good reviews they got are absolutely fake and paid for. no self-respecting company or individual would ever treat customers the way they treated us.
Response from Frank PorterJul 1, 2026
Hi Eyad, We are sorry that your experience did not meet your expectations. After reviewing our records, we can confirm that your stay with us took place in November 2021. Throughout your stay, our team remained in continuous communication with you and responded to the concerns you raised. We worked to assist you throughout the process and kept you updated while the matter was being handled. As reflected in our records, the refund that was determined to be applicable was processed and completed. While we understand that the situation was frustrating, we respectfully disagree with the characterization that we did not provide assistance, as our communication history shows our team remained engaged and responsive throughout. We take guest feedback seriously and are committed to resolving concerns as quickly and fairly as possible. Every case is reviewed individually, and we continuously work to improve our processes and ensure the best possible experience for our guests.
customer
• The host interaction and kindness • The apartment is very beautiful and inviting •Easy automated access and security
Response from Frank PorterJun 4, 2026
Thank you for your kind review! We're glad you enjoyed the apartment, the easy check-in process, and your interactions with our team. We hope to welcome you back again soon!
SA
Amazing stay with frank porter fashion avenue, the team are helpful 24 hour if u have any enquiry or anything relating to the booking theyre always help out it had been plesant stay i will book again next time
Response from Frank PorterJun 4, 2026
Thank you for your wonderful review! We're delighted to hear you had an amazing stay and found our team helpful and responsive throughout your booking. It was a pleasure hosting you, and we truly appreciate your kind words. We look forward to welcoming you back on your next visit!
