Internet connection is poor, Ants all over the house and the worst part is the yellow water in all the house. Despite several complaints and regular visits from the technical team, the problem is still persistent.
Response from Frank PorterJul 1, 2026
Thank you for your feedback. We're sorry to hear that your experience did not fully meet your expectations.
From the first day of your stay, our team remained in constant contact with you and responded promptly to every concern raised. As soon as the water issue was reported, we immediately dispatched our maintenance team to inspect and resolve it, and we continued following up until the issue was addressed.
We also attended to the concern regarding ants and carried out the necessary treatment. Regarding the internet, our team was actively working to investigate the issue and requested the Wi-Fi speed test results on multiple occasions so we could identify the cause and resolve it accordingly. Unfortunately, we did not receive the requested information, which limited our ability to troubleshoot further.
We are pleased that the reported issues within our control were resolved during your stay, and we remained available throughout to provide timely assistance. Guest satisfaction is very important to us, and we appreciate your feedback as it helps us continue improving our service.
PH
Philosesque
Fancy lies
The stock this company has is good. However, they are sales people, and not very good at that. My experience was that they kept throwing around the word ”policy” trying to get their way and point across. When asked to prove these policies, well, silence or compliance to my terms followed. It’s a shame to play this game of having to pay for unnecessary things or argue over things that has no legal or factual ground. E.g., clean the windows from bird poo as I requested from them, in which they claimed it was my expense, until I mentioned the fact that I don’t own this property hence maintaining it is not my concern. Also the fact that it was there when we arrived to the flat. I’m a real estate agent myself in Dubai for one of the biggest real estate agencies, and I can tell you, there is a vast difference of professionalism between holiday providers and long term agencies. So be on your guard and dispute anything the might tell you, because they are happy to assist you, but they’ll try their way first.
Response from Frank PorterJan 19, 2025
Dear Philosesque,
Thank you for taking the time to share your thoughts. We always value feedback, as it allows us to continuously improve our services. However, we feel your review does not fully reflect the reality of the situation and would like to clarify a few points.
Firstly, we were unable to locate any record of your stay in our system, so it’s unclear whether you were actually a guest at the property. This makes it difficult for us to address the specific concerns you’ve raised, but we want to assure you that we take all guest feedback seriously. If you did stay with us and have valid concerns, we’d be happy to investigate further and resolve any issues.
Regarding your mention of the "policy" and the window cleaning issue, we want to emphasize that our team follows clear guidelines and protocols to ensure the comfort and satisfaction of all guests. Any requests related to the property's maintenance are addressed promptly, but it's important to note that general maintenance responsibilities, such as cleaning windows, are typically covered as part of the property’s upkeep. As you mentioned, if the bird droppings were present upon arrival, this should have been flagged immediately, and we would have taken action to resolve it, as we do with any maintenance-related issue.
We understand that there can sometimes be differences in expectations between short-term vacation rentals and long-term leases, particularly when it comes to property maintenance. However, we always strive to be transparent with our guests, ensuring they are informed about policies, responsibilities, and what is included in their stay. If any concerns arise during the stay, we encourage our guests to reach out to us directly so we can resolve the matter swiftly.
We take great pride in our service and professionalism, and we are disappointed to hear that you felt our team did not meet your expectations. We value every guest and aim to provide clear communication and support throughout the entire process. If you have any further concerns, please do not hesitate to reach out to us directly.
PP
Pasi P.
Good employees but poorly trained
Good employees but poorly trained. They need to focus better to serve individuals.
Response from Frank PorterNov 5, 2024
Thank you for your feedback. We’re glad to hear you found our employees to be good, and we appreciate your suggestion. We’re committed to improving training and ensuring better service for each guest.
JP
Jeanette P.
Frank Porter Accommodation Dubai
We stayed in the Frank Porter Waleed Paradise Building in JLT Dubai in mid January 2023. The apartment was very poor in comparison to the description as it was barely clean and we were not prepared to use any of the cooking facilities. We were provided with a single door key which we left under the mat as pre agreed on departure. 2 weeks passed and I enquired why our £100 deposit had not been refunded only to be advised that the second key was missing. I would rather have paid £100 more for the rental than be extorted out of £100 in this manner but please be aware you are dealing with cheapskates if you use Frank Porter.
