France and SonReviews of franceandson.com

Great service

Quick and easy service. Helpful customer service quickly sent over a quote with my trade discount. Items arrived on time and look great!

Horrible customer service. I placed an order for a light fixture and their 20% discount code did not apply correctly but charged my card. I reached out to correct the issue and they were unwilling to adjust the price with the advertised discount, even though it was clearly an issue on their systems end. I then requested a return since they were unwilling to adjust the price. They denied the return. What is this kind of company and level of customer service? It’s unreasonable and not acceptable. Do not recommend to anyone.

I appreciated the pieces I ordered were in stock and delivery way faster than I ever imagined. The delivery team was efficient and professional. The actual furniture leaves something to be desired. The quality is average and far less than I expected. The wood glue is cracking out, the caning is OK, the handle edge appears to unfinished and not fully stained. Pretty bummed.

I waited for close to a year to receive my purchase. The item was incorrect and I contacted customer service. They asked for picture proof, which I sent on 3 different occasions. I also sent them pictures with the measuring tape to prove incorrect dimensions. I have been going back and forth with them, dozens and dozens of emails and phone calls. They refused to give me a full refund and deducted $200 for “shipping cost.” This is by far, the worst customer service experience I’ve ever had. Do not shop here I'm editing my response to respond to you: This is incorrect, I did send the pictures once again. After posting the review I had one of your associates reach out, I sent the pictures AGAIN and then no one reached out after that. Yes, I signed the form, as you all told me I would get no refund, so at least this way I got a partial refund since you all were not working with me or responding to my emails with pictures. Yes, you sent a $50 gift card, what piece of furniture could I purchase with $50? With the experience I had, I wouldnt want to shop with you all anymore! Why not just provide me with my full refund I'm entitled to?

Very dissapointed with France & Son lately. In the past I've had decent success with ordering items and them arriving on time and undamaged. The orders that I have placed this year have been nothing but a hassel. First, an order adjustment was botched and took several call backs to fix. Then the order was botched again by customer service adding an object to an order that needed to be cancelled, thus confusing the situation more. Then when the correct order was placed and delivery was setup I was then sent countless emails from F&S saying BestWay had setup the delivery for such and such time and that I should contact them to confirm the delivery. What??? No, I already coordinated all that on F&S's website prior. I shouldn't be hasseled AGAIN for the same information. I am a TRADE member and have all this pre-setup ahead of time to streamline work. I then had to contact F&S's website and customer service line to get to the bottom of the shipment debacle, only to get stuck on the phone for over an hour conversing with someone who barely spoke english and could barely speak louder than a whisper. Only to have them keep me on hold for long periods of time while they contacted their superiors and the shipper to give me no resolution but repeated "sorry"s and please call back again later to resolve as we don't have any answers yet. NOT OK. I don't have time to spend hours of valuable work time on the phone w/ a website that is supposed to be simple and easy. When my item finally arrived (the order that was botched and I had to call in to resolve 3 x's mind you) it arrived to my receiver with a busted top. My receiver refused the delivery due to the damage and I then had to call F&S AGAIN to find out when they would be sending a replacement top. Again, I was told to call back again later because they didn't yet have a solution for me. REDICULOUS. I used to regard F&S as a decent site for project purchases, but my experience with them this year has completely changed my view. Will think TWICE before ordering anything from them again. ANNOYING!

When I was looking furniture for my house, I was found France and Son. The furniture was so nice and it can make my dream living room and dinning room becoming real. And the staff was so friendly and very kind. Thankyou France and Son.

Back in last year at 2022 I start to build my own house, it's designed as Tropical Balinese house which take around 200m2, and it takes around 5 month to finish only the physical building, without the renovation and interior yet. When we build a house for ourself most of the time we will always looks for inspiration through internet (ex. Google, Pinterest, etc) to fill up our interior work. One day I search up on Google and found France & Son website and I end up clicking on their website which is really good presentation on their website with their products and also they included Price of the item there, where it's important because in time we build our house, budget is the main point. What I found out at their website is really interesting and with their furniture design which really well collaborate in natural & also modern look and quality, and end up put some of the item on my shopping list (especially the dining table, Jeanneret Collection) but I didn't shop online, because as a customer I need some more detail information that not provided on the website and I try to find their customer support in and visiting their store branch and they're really helpful to get and some suggestions of what really matches my home concepts. Thank you very much, you're amazing!