France and SonReviews of franceandson.com

I really liked their customer service. I had an issue with an item and they immediately fixed it. I received part replacement in a couple of days. Really good company

Great selection of mid century style lights to chose from at a good price. Shipping was simple and fast.

Beautiful light fixture we bought came on time and arrived in great condition

I ordered a wall sconce that was delivered on time. When I had it installed 2 weeks later my electrician discovered a defect. When I called with the issue I was told they would deliver a replacement. The replacement was delivered 3 days letter in perfect condition.

HORRIBLE Customer Service! Order # 236627 Since they say they don’t have an order that matches!! To follow up on my wife’s comments. It is now April 24th and we still have not received our refund from the console we ordered in January that we rejected delivery due to item being damaged beyond repair. We completed all their requests for a refund. They told us that it was in process and should be back in our account by today. Well it’s not. Contacted them again and they said they haven’t received the item back from the shipping company (which they use). NOT MY PROBLEM!! I refused delivery. That should be sufficient!! We told them that we will be contacting the BBB and filing a dispute with our financial institution. Now they are telling us they will “ask” the accounting department if they will issue a refund but they typically don’t until they receive the product back. Again, NOT MY FAULT THAT YOUR SHIPPING COMPANY HASN'T RETURNED IT!! Give me my money back!! I will NEVER do business with this company again!! We ordered a console in January 2024, and we were told it was out of stock until the end of January/early February, and that was fine, it was out of stock everywhere. They said it would take 2-3 weeks for delivery, again no problem. Then when it was delivered by one of the most incompetent freight companies I have encountered (Metropolitan, we had to deal with them before) it was damaged and we refused delivery and informed France & Son immediately. They had us fil out a form stating the damage and supply pictures, done. Then we were told they need 7-10 days to review the form/damage claim. I think that is a bit ridiculous, however, after that we contacted them a few times asking for an update as we made it clear when we told them about the damage we wanted a new one and wanted to know how long it would take. They finally answered but did not answer the question rather asked if we would consider the freight company (Metropolitan) repairing the damage and re-delivering it. Umm I don't trust Metropolitan to deliver anything, their dispatch/drivers/etc. are a mess they do not communicate to each other at all, and since when do freight company's repair damaged furniture? It was a resounding no from us, then we asked again, how long it would take to get a new console, no response. Called, was told we would hear back within two hours, heard nothing. Called again the next day, was told it would take 6 weeks to get a new one, but they did have it in stock (what?). So we told them no we want a refund, was told they would escalate to our rep, didn't hear back for two hours and got a canned response about thanking us for contacting customer service, nothing about a refund. We called again, same thing, we will escalate this, an hour later nothing. Sent another email to cancel for a full refund. Another 2 hours go by, nothing. Send another email, I mean this place has great customer service when you show interested on their website or put something in your cart and leave without purchasing, they follow up almost to the point of annoyance. But in this case, our emails and calls fall on deaf ears. Very frustrated and I want my full refund immediately!

We ordered a console in January 2024, and we were told it was out of stock until the end of January/early February, and that was fine, it was out of stock everywhere. They said it would take 2-3 weeks for delivery, again no problem. Then when it was delivered by one of the most incompetent freight companies I have encountered (Metropolitan, we had to deal with them before) it was damaged and we refused delivery and informed France & Son immediately. They had us fil out a form stating the damage and supply pictures, done. Then we were told they need 7-10 days to review the form/damage claim. I think that is a bit ridiculous, however, after that we contacted them a few times asking for an update as we made it clear when we told them about the damage we wanted a new one and wanted to know how long it would take. They finally answered but did not answer the question rather asked if we would consider the freight company (Metropolitan) repairing the damage and re-delivering it. Umm I don't trust Metropolitan to deliver anything, their dispatch/drivers/etc. are a mess they do not communicate to each other at all, and since when do freight company's repair damaged furniture? It was a resounding no from us, then we asked again, how long it would take to get a new console, no response. Called, was told we would hear back within two hours, heard nothing. Called again the next day, was told it would take 6 weeks to get a new one, but they did have it in stock (what?). So we told them no we want a refund, was told they would escalate to our rep, didn't hear back for two hours and got a canned response about thanking us for contacting customer service, nothing about a refund. We called again, same thing, we will escalate this, an hour later nothing. Sent another email to cancel for a full refund. Another 2 hours go by, nothing. Send another email, I mean this place has great customer service when you show interested on their website or put something in your cart and leave without purchasing, they follow up almost to the point of annoyance. But in this case, our emails and calls fall on deaf ears. Very frustrated and I want my full refund immediately!

Terrible customer service. Real bad. My wife has been on the phone trying to reach a real person at France & Son for days, but to no avail. We ordered a sofa from France & Son and continued to call them regarding what date we can expect our delivery. No response. No tracking number provided. (WHAT?) But wait, that's not all. The sofa arrived unexpectedly and we ordered white glove service where they place the new sofa and remove the old one. The delivery truck guys were not aware of this, so they called France & Son and they learned that yes, we ordered the white glove service, but their truck was packed with future deliveries, however they managed to squeeze our old sofa on board. Great, so all is good? No. Wait. There's more. We ordered battery packs with the new sofa that were not with the delivery. ( These batteries control the recline functions). So now we're dealing with Mr Robo and his fill-out forms AGAIN trying to get these batteries delivered to us while we're running extension cords around our living room floor. This process has been VERY frustrating. All we are looking for is for France & Son to Fedex the batteries to us that we paid for. France & Son needs to put real people on real phones to deal with immediate and real issues. We're about ready to return the sofa, but are afraid that truck won't arrive here until September. UGH!!

I placed an order with France and Son on January 4th, only to discover later that the item was on backorder and wouldn't be shipped until sometime between February and March. Realizing the item was not right for my space, I decided to cancel the order on January 20th. Upon contacting customer service, I was assured by a representative that the order had not been shipped yet and that they would reach out to the supplier to cancel the order. However, a week later, I received the disheartening news that the item had been "processed for shipping," even though it had not actually been shipped. There was an entire week between when I requested the cancelation and the item had been processed to ship because the customer service representative at France and Son was unable to get a response from the vendor, Four Hands. To add to this, I was informed that a 30% restocking fee and shipping charges would be deducted if I choose to move ahead with the cancelation. Basic shipping was free and the item has not been delivered (I.e. there hasn't been any unboxing, etc) so why should I not receive a shipping refund? And a 30% restocking fee for an item that was never delivered? As of March 4th and a lot of back and forth, I still haven't received any information about the status of my order, and despite my multiple attempts, they have been unwilling to refund my money. If I don't receive a response within the next couple days, I will filing complaint with ReportFraud.ftc.gov and/or other agencies as it is a fairly large sum of money. I wish I read their other reviews before ordering. This has been an absolute nightmare.