France and SonReviews of franceandson.com

ALWAYS ON TOP OF EVERY ORDER SOLD AND GAVE ME WHITE-GLOVE SERVICE.

Delivery service is very efficient and fast, excellent quality products! Will definitely be ordering more from them in the future!

Excelente atención, simpática y amorosa, respuestas rápidas y eficientes, volvería a elegir

Received my order this week the furniture is beautiful looks so nice in my bedroom and service is outstanding would highly recommend.

Outrageous hidden fees, poor communication, multiple mistakes with order, lack of follow up. Overall: a horrible experience.

Got my chairs in about a week, love them so far. Quality seems nice.

Do not be fooled by France&Son. They will state an item is "in stock" and available for delivery within a few days. This is a 1000% scam. I ordered a product that had 9 left in stock. Waited a few weeks for an update on shipping or any correspondence (aside from BS promotional emails). I reached out to "customer service" and they said the product was discontinued by the manufacturer and can't get any more. I told them the item was in stock when ordered and the rep said they don't keep stock on hand. They did not hesitate in charging my credit card when the order was placed and held over $1100 of my money for several weeks and never attempted to contact me saying the item was discontinued or even offer a refund. I had to waste my time calling them, tracking the order and fighting for a refund. They kept pushing me to purchase another item instead of getting a refund, which obviously I refused. AVOID FRANCE&SON.

I placed an order on June 18th. I waited patiently checking the online status which continued to say order is in process shipping soon. I needed the piece for a remodel. When I finally received an email over 40 days after the order date telling me the order was on backorder and would ship sometime in mid-August I called to cancel because it would arrive too late. I was told that I was past the initial cancellation period of I think was 10 days from order. I explained that I would not have ever ordered it if I had known it was on backorder. Was told I had to email customer service to further respond which I did. After a slow reply back to me which only repeated their cancellation policy I argued my point further with customer service and also registered a dispute with my credit card company. Finally, customer service from F&S emailed that although against their policy I would be credited back my over $2,000 charge minus 10% which they would keep for the order process. I would proceed with GREAT CAUTION in doing business with this company. Lack of transparency with the order, very poor systems and customer service are in place. By the way I found the same piece of furniture on multiple other sites including Wayfair that could ship immediately so shop around and know who you are purchasing from!