FramebridgeReviews of framebridge.com

SO BAD. Cheap af. The same frames didn't even match. Our printed picture came out wrong twice with some horrible filter. They let us keep the whole thing and sent another one cuz thats how cheap their products are!!! No way am I even asking for a third one. All I can say is CHEAP for an expensive price and a fake representation of their products.

Unbelievable how our experience has turned out. We visited the Brooklyn location to frame a limited edition print. I highlighted the importance of the print and expressed concerns that it might be damaged during shipping, and they assured me that this would not be an issue as 'this is what we do.' Received the piece and the art was DAMAGED. The print was TORN. (The frame was also dinged up, but a small issue compared to the damaged artwork). Customer service was empathetic and quick to respond. They offered to replace the artwork by purchasing a the same print (different number) on eBay and reframe for free. Cool. We receive frame number two, art is fine, but there's a giant gap between the art and the frame. I am upset. Yet customer service assures me this must have occurred during shipping. Send it back and we'll fix it. So today I receive the third one. The art is pushed and dented in, and you can see the staples and GIANT gaps between the art and the frame. Like, what???????? How does this pass your quality control. If you have an issue with shipping FIX HOW YOU SHIP. NEVER will I use Framebridge. I have wasted so much time with them. I should have just gone to Michael's. It's not worth the $100 savings just to be disappointed again and again.

Not end of story. Framing arrived and artwork was not straight. Emailed but then decided to call the brick and mortar store that is an hour away. The store—which does not do framing—sent me a mailing label. The person in the storefront was apologetic and helpful. Wish I had used my local framer, who would have been more creative with matting and probably a thicker frame. Since the artwork was not valuable, just sentimental, I thought $99 was a fair price. We’ll see how the next phase turns out.

Stay away from Framebridge. They lost some very sentimental items that I had mailed to them. I had to reach out to their customer service after I had heard nothing from them for almost a month. It then took another two weeks for them to finally admit that they had lost the pieces of artwork.

I have tried for over three weeks now to place an order with this company it has been one of the worst customer experiences of my life I have may be sent over 50 emails and called 100 times nobody responds there’s a clear miscommunication within the customer service team and there seems to be little to no oversight.

I'm so disappointed that I used Framebridge instead of a local framing company. I've gone back and forth with them several times for different issues, and the process wasn't nearly as straightforward as they advertise. I was creating a Christmas gift for my fiance, and their customer service team knew we were exchanging gifts on 12/22 because we're flying to each of our hometowns starting on the 23rd. I checked in with them today since I hadn't heard anything in a week, and they let me know the delivery was scheduled for the 23rd and said they couldn't rush the shipping. I'm giving two stars instead of one because most of their customer service team is friendly and some were apologetic, but it doesn't change the fact that Christmas is now postponed to January. Even worse is that my fiance has scheduled emails notifying me of my gifts, so he has no choice but to give me my gifts before Xmas and I'm giving mine in January (awkward). I won't use Framebridge in the future because it's too risky when framing something for a specific date. Had I used a local framing company, I simply could have picked up the finished product.

Their customer service was very helpful, however, that doesn't matter when the folks doing the framing have no clue what they are doing. 1. My original oil painting got damaged, (they claim done by while in transit- apparently a spear gun when straight into the box?)  2. They GLUED the mat to the painting so I cannot get the mat away from the painting in the future without further damaging the painting.  3. They also glue another foam board to the back of the painting making it even hard to attempt a repair of the original issue 4.they told me they would attempt a repair and didn't even bother (probably for the best).  5. Lastly, they put a plastic on top of it once framed.  I have never heard of an oil painting being enclosed by glass or plastic. It is clear to me that they have no idea what they are doing. 6. The frame is flimsy and after all the damage caused, I was very very upset with the end results.  Even if there was no damage, the product is very cheap and not worth what they are charging. This company should not advertise being expert in any type of art when that clearly is not the case.  This service is for cheap prints that can be replaced.

They sent my art to the wrong place over 5 TIMES! They delivered 4 pieces framed...ALL DAMAGED...ALL irreplaceable originals!!! Then they LOST ....YES LOST another original piece!!! So SAD...these can't be fixed..... Be WARNED.... And on top of that, they sent me someone else's art. How do they stay in business? Such a poorly run company.