FramebridgeReviews of framebridge.com

I witnessed a van bearing this company’s name driving on the freeway shoulder to bypass traffic, cutting people off, and traveling at what appeared to be an excessive speed. The driver was essentially creating their own lane, nearly causing collisions and putting other motorists at risk. This was incredibly dangerous and unprofessional. No schedule or appointment justifies putting people’s safety at risk. How your employees drive a company vehicle reflects on your business, and this left a terrible impression. Management needs to address this before someone gets seriously hurt

Such a horrible experience from start to finish. First, the young lady in the store sounded and acted like an AI, with too much pointless/aimless flattery and not enough substantive recommendation. When I chose my own, the delays because of returns for correction make this not worth it. The pricing, though gloriously visible, is not any better than most local framers (and way more than Hobby Lobby). I'll never use this framing service again, and question their hiring practices sincerely.

I wanted to reach out to share my concerns regarding my recent experience with the hiring process for the Wellesley location. I understand that hiring decisions take time and that companies need to evaluate multiple candidates before making a decision. I also completely respect the decision to continue interviewing and ultimately select another candidate. My frustration, however, is with the way the process was communicated and handled. After my initial interview, I received an email stating that the position had been filled. I later learned directly from the manager that the position was still open and that the team was continuing to interview candidates. While that inconsistency was confusing, I remained genuinely interested in the opportunity and was encouraged by my in-person conversation with the manager. I enjoyed meeting her, learning about the position and the team, and left the conversation feeling very positive about the possibility of joining Framebridge. Because of that, I continued to wait and followed up appropriately when I had not received an update. After an extended period, I was ultimately told on August 31 that the team was still interviewing applicants and that I should feel free to pursue other opportunities. I have no issue with being told that the company decided to move in another direction. What I do find disappointing is that it took this long to receive what was essentially a definitive response, particularly after the earlier communication that the position had already been filled. As a candidate, I invested my time and genuine interest in the process, and I believe it was reasonable to expect clearer and more timely communication in return. I’m sharing this with you because I think it is important for leadership to be aware of how this process can feel from the candidate’s perspective. A hiring process is also an opportunity for a company to demonstrate how it treats people, and unfortunately, my experience did not leave me with the positive impression of Framebridge that I had initially hoped for. I remain appreciative of the time the manager spent speaking with me, but I would be remiss if I didn't express my disappointment with the overall experience. I hope this feedback is taken constructively and can help improve the candidate experience for others in the future. I reached out to the owner and contacts at corporate offices, and never received a response, which is terribly unfortunate. Thank you for taking the time to read this.

Multiple issues with my first order. My art was hung upside down, chipped frames (because they are cheap and chip when the wind blows), crappy hardware that ruins your walls, and they use some kind of plastic instead of glass. Looks visibly cheap like Ikea quality. And completely distorts reflections which makes it look even cheaper. I hung one of my pieces next to a window and had to take it down because of how distorted the plastic looks. Looks better in a room with zero natural light. I am sure after 1 move with these they’ll be trashed. Paid almost $800 for Amazon quality. Insane.

I trusted Framebridge with a valuable art piece, and they lost it. The experience has been extremely upsetting and disappointing. Beyond the sentimental and financial value of the piece, the lack of accountability and resolution has made this even worse. Customers should know that Framebridge's handling and tracking process is unreliable, and if you send them something valuable, you risk losing it permanently. I would never use their service again and strongly recommend others think twice before sending them anything irreplaceable. Despicable.

I would rate a ‘ZERO’ if possible. First of all the mat choices are only an ‘option’. The framer will ultimately pick what ‘ they think’ looks best…. ???…. Well then why am I ordering a ‘CUSTOM’ frame? Secondly, there are different mat colors to choose from, you just don’t have access to them as a customer but once they screw up and you call them out they are quick to let you know there are other mat colors and they will send you a copy of the color palette. HOW BASS ACKWARDS IS THIS? DO NOT ORDER THE BRASS FRAME!!!!! You cannot SEE the writing, pointless. I’ve ordered a dozen times from Keepsakee and wish like heck I would have stayed with them. The people at Framebridge are extremely nice but very puppeteer and their sponsors problems are never solved, They’re just postponed. I asked for some credit because of number one the frame brass piece I had to have replaced and that was two trips back-and-forth to the trophy store, which is 60 miles round-trip each way plus the cost was $35. They gave me nine dollars and one penny credit. They just refunded the brass plate which they should’ve because it’s a piece of junk. DO NOT, DO NOT, DO NOT use this company; poor quality, poor workmanship, poor organization. A lot of headaches come with ordering from this company.

Well ... We got a gift. We were expected to hang it. The frame is tacky. But we love the giver. Unfortunately, the eejits at Framebridge made it so if we hung the dang thing it would be upside down. Now we have to explain why it's propped up on a bookcase.

If you have a nice piece of art that you need framed, DO NOT USE FRAMEBRIDGE. We thought we were getting a good deal at $300, but the bottom line is you get what you pay for. Our frame showed up with massive gaps in the corners (the pieces of wood did not sit flush against each other). The hardware connecting the corner mounting brackets looked like a kindergartener had screwed it in. You could tell that whoever did the work just didn't care. Because we had a bigger piece of art, Framebridge gave us "corner brackets" to mount on our wall. These corner brackets are a nightmare to level, even though their YouTube instructions make it seem easy. Why Framebridge couldn't just install a nice, sturdy picture wire in is beyond me. We sent an email with pictures explaining the shoddy work, and to Framebridge's credit, they offered us a free shipping label to return the frame and fix it for free. But, the hassle of having to re-pack and re-ship a nice piece of art to ensure it wouldn't get damaged in transit just was not worth it. You are better off going to an in-person, professional framer than using Framebridge if you want to frame nice art. Honestly, you are probably also better off going to Michael's to frame a piece of art that is of lesser value. Overall, we had a terrible experience with Framebridge.