FragilepakReviews of fragilepak.com

I agree with every customer on this site. This is the WORST experience I've ever had as a consumer. I have been waiting since August 25 for my delivery and at the SECOND delivery scheduled (first was canceled by them with no explanation) they missed the delivery window and tried to deliver my refrigerator after 10pm!! Now I cannot get any response from them or Appliances Connection.

My order number was 439U923262. They keep holding and changing my delivery date, I contacted them via email, and keep saying the date was different every time I mentioned it. There is no explanation, no nothing they do to investigate what happens to my order. I am too freaking out about how long this company is going to play games with me. Look at all the experienced reviews below I believe that it will take many months for my order to be delivered. Therefore, advise if you are planning to buy any furniture for your house, and unfortunately, your items are being shipped by them, you are possibly on the waiting game with them.

If it was possible… -4 STARS !!!! ORDER 263U906686 FINAL UPDATE AND REVIEW: Finally received my order. They say half an hour notice before delivery but I got 8. The driver was super nice and courteous. If you are expecting a delivery, plan to be home the entire day. My mattresses came in great condition and my kids are happy to have a bed. I will leave three stars. The extra star is for the driver and another for fragilepak making this right. Thank you. Unfortunately I will be avoiding orders that ship through them in the future. UPDATE: Still NO DELIVERY UPDATE! You guys say that you guys are handling it but I’ve seen no results! At this point I’ll be getting a refund. I ordered from the military exchange thinking that I would be able to rely on their delivery services but unfortunately I was wrong. These mattresses are for my CHILDREN for a house we just moved into because they HAVE NO MATTRESSES!!!!!!!! I WANT A MANAGER ASAP! BEEN WAITING FOR TWO MONTHS. Nobody answers the phone. It said shipped on SEPTEMBER 3 2022. I want my items ASAP, have a manager call me or I will be seeking a refund from YOUR COMPANY.

304U001163 THERE'S YOUR PRO NUMBER....STILL HAVE NO COMMUNICATION FROM FRAGILE PAK ON DELIVERY RESCHEDULED DATE.....EXTREMELY FRUSTRATING

THIS IS THE WORST.......ABSOLUTELY THE WORSE SHIPPING COMPANY. FRONTGATE YOU SHOULD NOT USE THEM.....4 HOUR WINDOW COMES AND GOES....NO CALL NOTHING....BEEN ON HOLD FOR AN HOUR WITH CUSTOMER SERVICE NO ONE PICKS UP THE PHONE....SAD PART IM IN PLANO THEY ARE IN RICHARDSON I COULD HAVE WALKED THERE AND BACK. Just heard back from FRONTGATE fragilePAK- didn't load the outdoor couch from Frontage on their truck.

This is one of the best deliveries we've ever had. The item was a huge wine cooler that was very difficult to unload, put in position, and uncrate. Fragilepak did an excellent job, being careful not to mar anything.

My order number was 263U931889. The company kept pushing back the delivery dates and when I contacted them about it, all they could say was it will be there soon. I then received an email with a link to schedule delivery and showing that the product had made it to the last warehouse before my house. When using the link to schedule a delivery time, the link showed the delivery was unavailable at the time and that it would automatically schedule. It didn’t give me a specific time frame or a contact number or anything. But the link was also updated by the company and said they had attempted to contact me through email 2 previous times which was a complete lie. I checked the status of the order almost every day and no one ever attempted to contact me before. This is by far the worst company I have ever experienced. They flat out lie to customers and are extremely unprofessional.

Delivery was supposed to be between 0930 and 1330, no one showed. No call, no text and no one answers the phone. Wasted whole day from work.