FragilepakReviews of fragilepak.com

They literally are boarder line harassing customers. There’s no reason to email me 3xs, leave me 2 voicemails and text me 3xs…. IN ONE DAY! No need.

How could this company be allowed to stay in business. CB2 should be ashamed. If you’re reading these reviews and considering ordering from any brand that uses fragilepak trust me RUN the other direction.

Worst experience ever! My package is a month late now. Nearly zero communication. I finally received a call two days ago saying my order would finally arrive yesterday between 7-11:00 am. My package did not arrive and I have heard absolutely nothing from them!

I ordered a sofa that was to be delivered to the Outer Banks of NC. I was informed an hour before it was to be delivered that the driver does not go on ferries. When I asked to speak to a supervisor, the guest "services" rep put the phone on her desk and I listened to her tapping on her keyboard. The contempt shown for me was palpable. If I could put zero stars, I would do so. The experience could not be worse. I am now going to need to arrange delivery to a third party. I guess FragilePAK cannot read maps and see that it takes a ferry to get to Ocracoke, NC.

No communication on $2500 chair. Bumbed back further that the already one month old order. Bad deal

Worse company ever: Ordered a couch from a reputable retailer who uses Fragilepak for deliveries. Had 3 different dates for delivery and waited all day and each won was a no show. Was in contact with customer service each time who supposedly talked to driver and said they were running behind,driver will contact us , and will still make the delivery that day. Driver should be fired. Not even a phone call to let us know he was going to be a no show. 3 TIMES. Will ask for refund for the couch since I can't get it delivered. Unbelievable disregard for the customer.

This is the WORST company EVER. I did everything they asked had my delivery scheduled for Monday from 1-5. Never heard a thing from them and no one showed up. I waited from 1-7 hoping they were running late. I emptied my daughters room with the expectation of receiving the bed and now my daughter will be sleeping on the floor for 4 days. i called the number given to me 720-5387838 which is cell phone with no voicemail set up and of course no one answered. How this company is still in business I do not know but I will be doing everything I can to let people know to NEVER use them.

This company isn’t very well organized to this point. Get an email to confirm delivery, then are redirected to a page stating it’s not available. Another email to set up delivery 2 hrs later, only to go through the process & be told “unable to set date, give us up to 72 hrs”. To THEN receive a TEXT 20 mins later to set the date AGAIN only to be told they’re “unable to set a date at this time, give us up to 72 hrs”. ABSOLUTELY POSITIVE that I will not ever use this ”service” again or any retail company that uses their delivery services. Just terrible.