FragilepakReviews of fragilepak.com

Terrible shipping company. My furniture delivery is already 3 weeks late and they lie to me that truck driver came to your address and nobody was there. Very frustrated with them. Already called them 7 times and am still waiting for these terrible company to give me an estimate of when they are delivering the furniture I paid for more than a month ago.

I placed an order for newborn furniture and still have yet to receive my item. Every time I’ve called. I’ve been given the run around. I called again Tuesday of last week only to have them tell me my package was already supposed to be here but it’s been delayed due to the weather. Ok understandable. Called once more time Thursday to have them tell me AGAIN, my package is still in the warehouse in Indianapolis and it hasn’t moved. Nor could they tell me when it’ll be taken to the location in my state! I’m pissed off. This item is for a newborn who will be here in maybe FIVE weeks! I DO NOT have time to keep playing games!! This is ridiculous. When I call tomorrow and it’s another excuse, you can bet your ass I’m coming to Indianapolis warehouse myself and getting my order! I’ll purchase a U-Haul! I’m a Mother first!! I’ll always COME THROUGH FOR MINE! Here it is January 3rd and I still have no update on my order!

Would give zero stars if I could. Stay away these people are deceitful & have no customer care. Had a pickup scheduled today for a pricey appliance, called halfway through the 4 hour window to get an eta. Was told they canceled our pickup, claiming they stopped by & we didn’t answer. Provided no option to come by later in day during time window. Doorcam footage shows they never even drove by our house, nonetheless rang the doorbell. To make it more clear they were lying - we were actually outside with our garage open all day working in the garage. Received no customer support in response, besides sitting on hold for nearly an hour.

Extremely poor service from FragilePAK. Furniture shipped on Dec 8, 2022 was originally to be delivered Dec 23, 2022. Still no information today 29th Dec 2022. IT’s taking days to be brought in to the last mile location from a warehouse just 1.5hr driving distance…. Think twice when buying furniture from JUBILEE FURNITURE.

Honestly the absolute worst experience I have ever had dealing with a company. Ive been given the runaround for SIX weeks trying to get them to complete a delivery. Cannot begin to explain my frustration. Always seem helpful on the phone promising to sort out the issue but nothing ever gets resolved. Would not ever use them or any company that contracts with them.

Told me it was arriving twice and never showed.Were supposed to call and give me a time window. Never did. Wasted Two whole days for nothing. AAfees is going to be forced to removed from vendors list after All the hell I am going to raise with my Congressman.

I ordered several items from AAFES, all shipped through Fragilepak. WHAT A PAIN. A mattress and foundation were supposed to be delivered 12/9/2022. Instead, a bed and side table that was scheduled to be delivered on 12/12/2022 was delivered on 12/9/2022. So I figured the mattress and foundation would be delivered 12/12. I sent an email about the mix up and was told to wait until the 12/12 delivery. Well, we can't seem to figure out if that 12/12 delivery is going to happen. I received no notice of a 4 hour delivery window, I sent email requesting and got no response except the automated one. Waited over 30 minutes on hold to talk to a person at FragilePak. They don't make it easy to even find a number to call them. She tried to check with the warehouse and couldn't get an answer. It's 3 pm and I've spent the entire day waiting - apparently for nothing. If I check online (at least for the items that have already been delivered,) they are still showing a delivery date of 12/12. Nothing arrived on 12/12 and I had to make another call back to them, they did not contact me. I have since found out that they created a document to try to show proof of delivery of the items that are missing. It shows that they were delivered on 12-9-22, when the items that actually were delivered arrived. Then they created documents showing that those items actually delivered on 12-9-22 (the bed and the table) were delivered on 12-12-22, when NO deliveries were made. I have no idea why they decided to create documents with the other date for items they had actually delivered. Instead of the full signatures that I signed for those received items, these created documents only have my initials. They also list several questions that are answered YES/NO - I never saw those questions when they made the delivery, and yet they are all answered. They were not answered by me. This is just weird in my opinion. I have downloaded copies of all of these documents. I had no choice in using this company, as that was decided by the shipper. I have contacted the shipper and they are checking into it from their end. If you have a shipping company choice, consider others. This one is disorganized and difficult to communicate with when something goes wrong. Edited to add "PRO" numbers (seriously, PRO?) Orders that were actually delivered on 12-9-2022 were 263U1095555 (bed) and 263U1095553 (end table.) They changed paperwork to show that these were delivered on 12-12-2022, when NO ONE CAME TO MY HOUSE. Order that they SAID was delivered on 12-9-2022 but which hasn't shown up at all is 263U1095552 (mattress and foundation.) Still waiting to see this or to get an accurate response. Another order scheduled to be delivered 12-15-2022, 263U1095554 (recliner chair.) May the delivery angels guide this one to my home on time. UPDATE: We did NOT receive the delivery scheduled for 12-15-2022. My husband and I were home all day. I was a few feet from the door at all times and kept the phone by my side. I discovered in the evening that a message had been left on my cell phone, which is NOT the number I have given as contact, saying that the delivery team was at my house. No delivery person knocked on the door or called. Besides both me and my husband being here all day, we have 3 dogs that would have alerted to someone at the door and they were quiet all day. So, still no chair delivery. We do have the mattress delivery scheduled for next week. Edit 12/19/22 The very fact that this is being dealt with on a public post on a 3rd party review site, rather than through direct calls and emails with me the customer, speaks volumes for how FragilePak runs their business. Update 12/22/22 - Had a call from a manager a couple of days ago, so now I have a phone number to call if there are any more delivery problems. I did receive the scheduled delivery on 12/21/22. The box was mangled a bit but the contents were still ok. Awaiting one more delivery that is scheduled on 12/23/22 to complete my order. I'll update on that.

I’ve seen so many bad reviews about the deliveries so I wanted to tell you about my great delivery service I had today. Joe’s Delivery Service brought my perogola, that weighed 732 lbs, all the way up my 80 foot driveway. They were nice as could be and were on time. I couldn’t be happier!