FragilepakReviews of fragilepak.com

Awful. I can go back years and show where they never deliver and always have an excuse on time. Sometimes we have been made to wait near a month while it’s at the delivery center even after scheduling. They will tell you what you want to hear and then not come through. This usually leads to us having to request to come pick it up ourselves so that my husband doesn’t have to keep missing work. I don’t know how they get hired.

Update 20231025: Package was successfully delivered. With current customer service and other customer interventions in place, I do not think I would have received my order as timely as I did with the support from the team responding to this review chat. I'm increasing the rating but would avoid ordering from businesses that use Fragilepak in the future. The automated system is too primitive to work effectively when human interaction resolved this matter within 7 business days. Update 20231023: Fragilepak forwarded this data and I received notice of pending delivery date. I will alter rating score upon successful receipt of goods. Update 20231020: Fragilepak responded to this review within 72h. I responded on 20231020. I have not received my second (first) shipment. I am still pending 3x armless chairs for delivery. I receive the automated text message and complete the questionnaire, but my concern is that because the order is listed as complete online, I am not getting phone calls for delivery date window. 723U1554271 order number. The questionnaire acts as an individual instance and the number counts from initial contact, so it looks like I've received over twenty questionnaire attempts, which is inaccurate. Initial review: Fragilepak has automated too many of their processes with underperforming services. An auto text will go out notifying you that you have a pending delivery. In order to lock a time window in, you must answer a phone call that appears to call at 15min past the next hour from which you answered the delivery questionnaire. On the call, if at any point you make any noise after the first time you speak, the number to hangs up. Since it's automated, an attempt to call back results in a carrier number doesn't exist statement. I ordered outdoor furniture almost three months ago now and still only have 40% of my purchase. I "missed" my first delivery window because I didn't get the 30min delivery window on delivery day. I got a text when the delivery team was 7min out and then a phonecall from dispatch asking if I was home 2min later. Despite being on the way home and only 10min away, it was determined I would be counted as a no show as the team wouldn't wait. The furniture would have only just been offloaded by the time I arrived, was completely manageable, especially after failing to provide advanced notice of arrival in the time window in which I was told they would contact me. All that said, the delivery team on the second shipment was great, professional and efficient.

I am still waiting for my delivery today…the delivery appointment states oct 16 2023 with a window of 12pm-4pm today and I still haven’t seen anyone come by yet… 304U1610432 UPDATE: They came! On time and were super nice and were respectful of my home and delivered my package with care and no damage (except for the wobbly leg that wouldn’t screw in properly during installation). Rudy and Derry from Cornerstone Dallas were very professional and provided a great delivery experience. Thanks guys! (Due to the other reviews I read, I was VERY nervous that my delivery was going to be disastrous but it turned out alright and I am a happy customer) Rating changed to 5 stars :D

They do not respond to customer service, they do not communicate, they have missed my delivery window after holding my package in their warehouse for 6 days with no contact. It is a ship to STORE delivery so there is no excuse. Update, in addition, the customer service phone number they provided me when I contacted them via their online form was a disconnected number. According to their website tracking, my item arrived in their local warehouse on 10/7/2023, and sat there until it was delivered on 10/19/2023. Even though we had a scheduled delivery window of 10/13/2023, which they failed to make any contact or attempted contact about prior to non-delivery.

Goods was supposed to be deliver from 1 pm - 5 pm and didn’t showed up at all. Called the customer service hotline and stated the warehouse was closed on the day of delivery, and they don’t even know why it happened, well that’s baffling. Now I have to wait another week, that could possibly be deliver on the projected date since they can’t even answer any of my question. According to the customer service hotline maybe Monday I’ll get an answer. Here is my control number 263U1616981 New update from the company: called the customer service hotline (9 October around 830 am) and they stated they’ll call me at 2 pm EST. Well, no call from them and I called back for a follow and they stated it could take 72 hours to get an answer. Well, that’s epic, asked for the regional manager and it’s considered closed information. Got the supervisor, and I swear they are brainwashed as well, and no one has an answer. Here’s my point, I’ve allocated time that was given by the company, and they failed to provide services, now that I’m asking for some type of solution or something I have to play the waiting game. And I’m still couchless…. Morrisville warehouse (North Caroline)who is working over there to give me answers. It seems that no one can provide this epic answer of why my couches are not deliver or why they can provide an earlier date. Then again, it’s not even guaranteed that you’ll even show up. I don’t even know why AAFES even partnered up with them.

7 weeks of them attempting delivery. and still did not receive the couch the matter has been escalated to the manager several times already . and nothing happend worst delivery service ever

delivered items and never set it up contacted company and they lied and said they were trying to get a team together to come back out to assemble it’s been over three weeks now unbelievable. **order # 263U1534959 It’s been a month trying to get a team to come back out to setup a bed set what am I supposed to sleep on the floor I no longer require your services I had to pay someone to come do it I will never recommend fragile park to anyone

EDIT: BY OCTOBER 6TH, THE ORDER WAS CANCELED. DONE. FRAGILEPAK, PLEASE DO NOT BOTHER ME AGAIN. This is positively the worst delivery experience I've ever had. The right hand doesn't have a clue what the left hand is doing in this company. Their text messages began 9/25 and in three days we’d received 16, all looking like spam texts that we receive and delete every day. Finally, I was able to get in touch with Tempur-Pedic and they gave me a link to book the delivery appointment for Oct. 3 – the ONLY choice. Because of circumstances beyond our control, I needed to cancel the Oct. 3 delivery, but the link Fragile/Pak sent didn’t work and after four tries, I quit. When I finally found a phone number, I was able to cancel and told them we were available any time on the 4th, 5th, or 6th. I spoke to a number of people and was finally told the only day I could reschedule was Oct. 10th. No one bothered to mention that they only deliver on ONE day per week in OUR area, which is 22 miles from where the mattress has been since Sept. 21st. Tonight, I was informed that the delivery needs to be “approved” by the seller. Wait, what? The store has been paid in full. I inquired about picking it up ourselves, which also needs an approval. We still have no set delivery date. I just clicked on the link that Tempur-Pedic texted, the message from FragilePak was: “Sorry, your order no longer qualifies for this service. We will be working to get your order scheduled as soon as possible. We will contact you in 1-3 days with an update.” Why are 91% of their reviews negative? This is my first and last Tempur-Pedic mattress. From now on, when I order anything, I’ll check to see who will handle the delivery. It will not be Fragile/Pak.