FragilepakReviews of fragilepak.com

The yard puppy was the rudest person. I asked for help 3 times and finally he got an attitude and told.me.to drop my trailer (MAN), ps. I'm a woman. I didn't want to cause destruction on their property so.i asked for help so i wouldn't run over the fence, their lot is very narrow and alot of traffic. He was extremely rude.

I am currently trying to have FragilePAK pick up an item. So far it’s been delays to even book a time for pick up, and then they called the day before, saying that they don’t have a driver and want to reschedule. It literally takes them WEEKS to pick an item up. I am flabbergasted that a company would even use them as a third party delivery service. It will be hilarious to see how this turns out. I am expecting them to not pick it up on the rescheduled day. Customer service don’t even know what they are saying, e-mail always says different from what they tell you in the phone. At that point I am going to deal directly with the company I purchased from, bc this is already ridiculous. Expecting this company won’t be around much longer based on their business practices. Update, it’s now been 4 WEEKS since they were to pick up a return item on behalf of LoveSac. Customer service called and rescheduled the pick up for Saturday, which was fine by me. However, they did say that it would most likely be in the afternoon. NOT the case, it was at 6am. Did they show up? Ha, of course not. Worst company I’ve ever dealt with.

i ordered a recliner loveseat 3 times from Amazon and each time it was undeliverable from another LTL last mile delivery company for as many reasons. After the 3d, I ordered from AAFES. Fragilepak scheduled the delivery, called us 20 min prior. Arrived on time, had an outstanding team. Quick, courteous, friendly and efficient. There was no damage to loveseat or my home. It was really refreshing to have a seamless non-eventful delivery. Cudos to the Fragilepak team!

A 0 rating should be possible because this company is so ridiculous and unprofessional it’s baffling. I filled out the form three times stating there were more than three flights of stairs and no elevator. They kept resending me the form to schedule a delivery date anyways and every time it would say someone needs to contact me to schedule the confirmed delivery date due to the stairs. No one contacted me till I reached out and emailed them. I FINALLY get a confirmed delivery date and window. Guess what? No one shows up. Despite getting a voicemail and email saying they will call 30 minutes prior to delivery, nothing again. They claim to have attempted a delivery while I was home all day. State there’s more than three flights and no elevator so they can’t deliver, and they need to reschedule. This WAS ALREADY communicated to them ATLEAST THREE times, yet they still didn’t know? AGAIN, NO ONE CONTACTS ME. The delivery window passes and I have to call their number to figure out what is happening only to be told they “tried” and they now need APPROVAL for a third person (which again, they knew they needed from the start). This approval now takes up to 72 hours because they need to email the distributor. Yes, email. Which now means I have to wait at least 3 days to even figure out when I can reschedule this delivery to. This will undoubtedly be a date at least two weeks out since they can’t communicate among themselves and coordinate anything properly in a timely manner. Obviously, I know no one is going to contact me again as this is their precedent. So I have to either use their useless email that takes over three days to get a response or just keep calling and harassing them for answers. Their incompetence is so astounding, I have no idea why any retailer would use them, let alone a higher end furniture company. Even the service rep I talked to continued repeating that it was their fault and should have communicated better. This is clearly a running issue for them based on their reviews. Absolute trash service, I wish I did not have to utilize them for delivery and I am tired of dealing with their ineptness. UPDATE: So they called me back 72 hours to tell me they don’t have approval. A WHOLE week goes by and I still don’t hear anything from them. I finally call only to be told they are STILL waiting for approval. They are going to resend a reminder EMAIL and get back to me again in 72 hours. What a joke of a company. The guy on the phone was so rude and even hung up on me without saying anything. They are so disorganized they cannot even give me someone else to contact and figure out what is going on with this so called approval. An approval they should have obtained before the first delivery attempt. Now they’re trying to shift the blame to the place of purchase because they’re a joke. Don’t take responsibility for anything, no solutions, nothing. Just sending emails and then playing dumb going “what can we do?” when asked for answers. I don’t know maybe your job and actually coordinate the delivery. UPDATE 11/29/23: I suppose you guys are just straight up shameless. It ha now been three weeks. I don’t know why you are responding to my review and asking me if the order status has been updated. When you clearly know that there has been no updates at all whatsoever because you also responded asking for the order number so you could follow up with what happened. As expected, and as stated in my previous update to this review, no one reached out. There has been absolutely no update whatsoever. Nobody has called me as you promised when I reached out to customer service, nobody has given me any sort of update either. I reached out to the retailer and they tell me they have not heard from you. I reached out to you and you tell me that you need to email them and you have not heard back from them. Furthermore, I spoke with the retailer over the phone and they informed me that you had attempted another delivery the next week that I was never notified about or even informed of. I wouldn’t have even known about this ”attempt” unless I had reached out to them, and they checked their records. There was no attempt to reach out to me and even reschedule at this time. You guys are completely shameless to be responding to this review yet again asking if there’s any updates, if you put a senior level representative on this, as you claim you have I should have some sort of update at this point, but there is still nothing. This level of incompetence is truly astonishing. Your customer service is absolutely garbage, no matter how many times I reach out to them and ask for an update, they tell me the exact exact same thing. Just as useless online, responding with the exact same thing to this review as well. Maybe for once at least try and do your job.

Nothing arrived. Scheduled a delivery and no one showed up. Not even a phone call. Paid laborers to bring up stairs and the trucking company didn't show up or call. Cost my $300 for laborers to stand around Absolutely disgraceful and now you are too busy until the 17th November. How about you service the customers you screwed over before you deliver to someone else. Pathetic.

This company is has the absolute worst customer service. If it were possible to give less than 1 star, I would have.

Delivery was dropped and damaged my washer and dryer. After a month of going back and forth with the place of purchase, we finally made scheduled a date and time for Fragilepak to pick up the damaged goods. I was given a time window of 10:30AM - 2:30 PM with an alert text 30 mins prior to arrival. They never came! This is beyond frustrating. I wouldn’t be in this mess if Fragilepak didn’t damage my order in the first place! Horrible company! Update: my ticket was “escalated” and all they said was that they’d reach out and stopped communication with me. The link they gave me to reschedule led to nowhere! Again, HORRIBLE SERVICE AT EVERY LEVEL!

I am just so disappointed in FragilePak and with Appliances Connection that used this company for delivery of my refrigerator.It was "picked up" over a month ago and has been "in transit" since then, it does not take a month to get anywhere in the United States. Although the young man on the phone was very nice when I inquired about my delivery (255U1605232), there was disappointment when I found out my refrigerator had been sitting in a transit warehouse hub in Georgia less than 4 hours from my house. It was there for something he called a "quality check on the product packaging" or some ethereal excuse pulled out of someone's backside that made no sense. I don't think they are doing anything of the sort, someone needs to get deliveries going, shipments don't sit in warehouses or take over month to arrive unless there are some serious problems at the mid-level management. For this company to be successful they better get off their duffs and start moving the shipments. In short, I want my refrigerator!!! UPDATE: I did get a call the following day regarding the delivery of my refrigerator. I applaud the upper level management that got the wheels greased and the ball rolling. The gentleman that called me was quite knowledgeable and determined to get my refrigerator to me as quickly as possible. We set a date and the refrigerator was delivered on time, the very day before my closing. I thank you for that. All is good now.