FragilepakReviews of fragilepak.com

Absolutely horrible service . Both deliverers were very rude, refused to unpack the boxes and assemble the recliners even we were willing to pay for assembly. They spoke foreign language and we had no ideas what they were saying. We asked them to call to the office and schedule assembly, but they refused in a ruder manner. They left two boxes with the chairs inside on the top of each other in the middle of the room, took a picture of them and told us that we were lucky that they brought them to the house. We never had such a bad experience with a delivery company before. Very unprofessional and poor service.

I purchased something that is being delivered by fragilepak it’s been 2 months and no delivery yet, everytime I check my tracking they push it back by 1 week. I called and they won’t help or explain what’s going on. This is the worst shipping company, I will never purchase from any online site that uses this company for delivery. My pro# 833U1696079

12/18/23 update - I still did not receive my Tempur pedic base today after choosing another delivery time and day.. what is going on here?? I don’t understand why it isn’t being delivered. Extremely upsetting 12/17/23 reply to fragilepak No I have not received this order.. I just got a message to choose another delivery day which I chose Monday 12/18 time was between 9am-1:30pm. I definitely wouldn’t be reaching out if I had received the bed base. Can you please figure this out? I’m extremely worried….!! I’m really worried I won’t receive my order after reading all of these reviews… no one showed up to deliver my tempur pedic base 12/8/23 between 3:30p-7:30pm… missed part of work to make sure I was home to receive and sign for my order. I have never heard of this company and the reviews are definitely appalling.. I sent an email to fragilepak and they gave me a ticket number. Now what to do?? I have never had this happen to me. Delivery was always there the day they stated.. Order number is 735U1723417

My next door neighbor had a chair delivered. Order # 6472528 The truck upon turning around scraped and tore up my mailbox. A number of emails , video of the event and promises of a resolution have produced nothing. What does this tell you?

Horrible service. I tried to work with them for over a month to get a table delivered. I just kept getting "we'll check on that". I would never recommend anyone use their services.

If I could leave one star I would. This is absolutely the worst customer service that I have ever experienced in my 50+ years of dealing with companies. I was lied to on several occasions on my delivery. I am now at a point where I will be contacting my bank to report as fraud for the delivery that I never received.

If I could give them ZERO stars, I would. They have canceled my shipment 3 times and have lied as to the reason, attempting to blame the store when they actually have my furniture. I would NEVER use them if I were a business. They do not communicate, they lie, they will only deliver if you put pressure on them to deliver and threaten them. I placed my order first week of October, 3 canceled delivery dates and they still have not delivered. They need to close their business.

On 17 Nov I scheduled my delivery online for 29 Nov. I received 9-10 automated calls regarding scheduling after I scheduled and received a confirmation email. Got an automated call on 28 Nov notifying the time window of delivery was 9am-1pm. The day of delivery no package showed up and no contact was made to stated what was going on. I sent an email at 1:12 pm regarding the situation. By 3 pm FragilePak never responded, so I contacted AAFES to let them know about the situation. The rep pulled up the info in the system and confirmed the they were showing the same delivery info from FragilePak. She sent a message to them regarding the shipment, but got no response. I was given the contact number to call and inquire about the package. I then called FragilePak at 3:14 pm and was told the driver was behind schedule and was going to let her know what time he would be delivering the package in 5 min. The agent said she would call me back in 5 min with the new arrival time. That call NEVER came!!! At 7:41 pm I received the following text "Due to unforeseen circumstances we will not be able to make the delivery on 29 Nov 2023. To reschedule your delivery please click xxxxxx. Reply STOP to unsubscribe" No call back, no show, nothing! I rescheduled for 1 Dec. At 6:06 am I get a response to the email from the day prior with the following message "Thank you for reaching out to us. I apologize for the delay in my response, we are experiencing a high volume of emails. I have verified your order XXXXXXX and noticed that the delivery date was rescheduled for 12/01." Nothing regarding what happened or apology for the issue. Ridiculous