FragilepakDamage Free Delivery Guaranteed
Fragilepak (fragilepak.com) has 349 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Excellent
Administration & Services · New York, New York
Excellent
Administration & Services · RIVERTON, Wyoming
Excellent
Administration & Services · Nashville
Excellent
349 approved reviews, newest moderated first
Vermont G.
Excellent service from the Winooski Vermont warehouse! Fragile Pak showed up with 2 men on the date and time they were scheduled (even in bad weather). Carried the heavy merchandise up 2 flights of stairs. Very friendly and professional.
Response from FragilepakJan 15, 2024
Thank you! We appreciate the positive feedback!
Denise S.
Heads up to anyone buying furniture from BedBathandBeyond that they use this company to deliver and clearly I am having problems since I researched this company to see if my issues were common and they are. I ordered a month ago and my couch has only moved one time which means it needs to move two more time before I can even schedule a delivery. At this rate, it is going to be two more months before I can schedule a delivery date. This for a purchase that said I would receive my couch in one to two weeks. The sad part is it’s an Ashley Furniture couch that Bedbathand beyond bought directly from Ashley Furniture so BBB is acting like the middleman. I could have bought the couch from Ashley Furniture myself and received it weeks ago. I was not aware of the middleman part. I was lied to about a true delivery estimate when I bought from BBB. Never again will I deal with BBB
Response from FragilepakJan 15, 2024
We are very sorry to hear about the issues regarding the delivery of your order. We would love to help right away. If you could please provide the order's pro number (the one with a U in it), that would be great. Once we have the order's pro number we can get a senior level representative working on fixing the problem and provide you with an update and a solution as soon as possible. Thank you for your continued patience.
Mari C.
The first delivery they no-showed (even though they confirmed the time the day before) The second delivery they dropped a solid wood table on our steps, breaking the table and the stairway. The third delivery they couldn’t put the bed together due to missing hardware, they tracked dirt all over our brand new carpet, and left dirt smudges on our walls. Crate and Barrel needs to find another delivery partner - this is not “white glove delivery” by any means.
Response from FragilepakDec 30, 2023
We are extremely sorry to hear about the issues with getting your order delivered properly and with the customer service you received from us and our delivery teams. We would love to help fix this issue right away. If you could please provide the order's pro number (the one with a U in it), that would be great and extremely helpful to us on our end. Once we have the order's pro number, we will pass it along to a senior level representative and get you an update and a solution to the issues with your order. Thank you for your continued patience and we look forward to fixing this issue in a timely manner.
Joseph B.
Absolutely the worse shipping ever! You’d be better hiring bubba to fetch it with his homemade trailer, bald tires and all! The folks are guaranteed to be weeks late if your property isn’t lost all together!
Response from FragilepakDec 22, 2023
We are extremely sorry to hear about the issues with getting your order delivered. We would love to help fix this issue right away. If you could please provide the order's pro number (the one with a U in it), that would be great and extremely helpful to us on our end. Once we have the order's pro number, we will pass it along to a senior level representative and get you an update and a solution to the issues with your order. Thank you for your continued patience and we look forward to fixing this issue in a timely manner.
Jane S.
Pathetic customer service on order 213U1708190. Delivery scheduled for 12/12/23. Didn't show up, didn't contact me until 12/18/23. Rescheduled delivery for 12/21/23. Didn't show up again. HOW CAN I GET MY FULLY PAID FOR FURNITURE???
Response from FragilepakDec 22, 2023
It appears in our system that the order was delivered on December 27th. If this is the case, we will consider the matter fixed and closed. If this is not the case, please let us know as soon as possible so we can continue on finding a solution. Thank you for your patience.
Jeffrey K.
They have been shipping my item from California to Texas for 31 days. I have wrote tons of emails and their typical response seems automated and unconcerned. You can get items shipped from China on a row boat faster than these clowns. Don’t use them!
Response from FragilepakDec 22, 2023
It appears the order was delivered, so we will consider this matter closed and taken care of. If this is not the case, please let us know as soon as possible. Thank you for your continued patience and we hope we provided the service necessary to get this solved. Thank you.
Ronnie L.
Worst experience of my life. I ordered a kayak online and it was shipped through Fragilpak. They somehow lost it in transit from Paris California to San Diego California. That’s a two hour drive! Mind you it’s a 12ft long 100lb kayak! How is that even possible! It’s been a month since my kayak has been ordered two weeks since it was marked for quality control for no reason and now today they finally marked it lost. Unacceptable!
Response from FragilepakDec 22, 2023
It appears in our system that the order was canceled on December 22nd. If this is the case we will consider the matter closed. If there is anything else we can do to help, please let us know and we will get working on the issue right away.
Courtney L.
Horrible !!! They don’t respond to your e-mails and lie about delivery times !!!
Response from FragilepakDec 17, 2023
We are extremely sorry to hear about the issues with getting your order delivered. We would love to help fix this issue right away. If you could please provide the order's pro number (the one with a U in it), that would be great and extremely helpful to us on our end. Once we have the order's pro number, we will pass it along to a senior level representative and get you an update and a solution to the issues with your order. Thank you for your continued patience and we look forward to fixing this issue in a timely manner.