Florida Power & Light Company (FPL)Reviews of fpl.com

When I first reported the outage at 2:38 am, there was no other residence reported which was alarming and the time was wrong. That must have been a glitch. Later, the system updated and it showed 147 customers. I can only imagine what awaits us during Hurricane season when outages can last more than 7 hours! In those circumstances, consumers can prepare, unfortunately, not in this case. We lost a substantial amount of food and FPL should have offered an incentive to the affected residents for the inconvenience. Our position remains the same. There was no need for two crew members to visit our home that day. When I asked all parties why this happened, it was not addressed which only added insult to injury. Needless to say, a vehicle crashed into a transformer and FPL took too long to restore power.

When signing up, they enrolled me in extra services that couldn't be cancelled on their website. Had to call support, speak to three different agents, be pitched a whole bunch of new services, and also automatically got enrolled in marketing on the phone number I called from. Also found them expensive.

I tried to contact FPL to change my account. The automatic system is infuriating and dumb and so is their website. I could not do it. Very long wait to talk to someone. They have a monopoly so they don't give a shit. They are overpriced and have lousy service. They have consistently bad ratings. However, their PR about how caring they are is well done bullshit.

They have NO CLUE what is going on. A big car accident took down a pole that supplies power to our street last evening FP&L got the downed equipment out of the road BUT DID NOT RESTORE THE POWER NOW THEY SEND US TEXTS AND EMAILS SAYING THE POWER IS RESTORED We have called repeatedly and repeatedly and repeatedly It has been almost 24 hours and there is still no truck here to make repairs - HORRENDOUS

This company can not seem to get to my home to fix the broken equipment on the line running to my home. The meter is broken. I have no stove, AC, washer, dryer and have to run an extension cord from an outside outlet to my fridge so I don't lose my food. They keep making appointments and never show up. I am living with the consequences of their broken equipment and inability to fix it. I assume, for them, if you are the only game in town, you do not care how long your customers wait.

Worst low life ssa company ever! over charge! Please bring back gulf power

The most confusing idiotic system for applying for service that anyone could ever imagine. Tried to complete on the phone and the robot could not understand anything. Online took forever and had to upload I D about ten times. This a m I got a robot call asking me if I intended to discontinue service? I don't even know what they're talking about. I wouldn't be surprised if the power gets cut off. They charged me $390 up front for electrical service but my credit score is 830? but what can you do since FPL is a monopoly and no other options are available.

Time to turn off the power at night and when I leave the house, no need to refrigerate what I can't afford the food tobput in it, because of my power bill. I miss guf power!