Florida Power & Light Company (FPL)Reviews of fpl.com

Everything is wrong since FPL came to town and replaced Gulf Power. First, I started noticing that FPL was the largest contributor to our representatives. Second, I see that our representatives are allowing this power monopoly to continually raise our rates. Now, the FPL MONOPOLY has started fees for us that are getting ready to retire. I have a fee/ransom letter for $785 on top of my monthly bill. I have to watch FOL waste millions of dollars in commercials trying to brain wash us into thinking you ain’t shitty, but you are

This would be a negative star. This company is horrible!! They bully you to to automatic payments, no bill explanations, high rates, and will shut off power to your house without any notice. Its their way or no way. Looking forward to new technology to eliminate the need for power company. This company is horrible and makes me want to move just to not have to deal with them.

I have never seen such poor service and incompetence in my life. And I have lived in 3rd world countries. It’s impossible to conduct any kind of communication or business with FP&L. If it wasn’t a monopoly they would be bankrupt.

Ridiculous company, can’t get a human being on the phone for issues with account. Apparently I have 2 accounts, one old one that was with gulf power that they said I had a previous balance with from 2021 that they added to my current account and felt the need to shut off my power for lack of payment even though my bill isn’t due for another couple of weeks. I can enter my phone number and social number on phone automated site but if I enter the same phone number or social on the website site- it says there’s no account with those, even with same zip code. No of this makes any sense at all. Unfortunately we are stuck with this shitty service and they apparently are gonna raise everyone’s bills in 2025.

Fpl, sent me an email, wanting to charge me the 30.00, How can Florida allow them to do this to us seniors in on fixed incomes, it's sad! I paid on time, got a confirmation number and then found out just a numbers mix up with bank. I just called, have to wait until Monday, I have had a billing problem for months now, estimate my meter, which they updated and now they say it was never updated, YES it was. I wasn't even home for almost 3 months and my bill went up, HOW is that possible??? FPL, I need HELP with my BILL, METER, PLEASE! I even called a number at corporate, some guy answered, was rude, said can't help and has to keep the line open and hung up. I wanted to give NO stars, won't let you. Worst experience with company ever!!! I also live alone and 100% disabled, so it's not easy to do anything, especially trying to go out and read my meter, good neighbors. I clicked the box below to let FPL get this review, NOTHING will happen, guaranteed!

My checking account was hacked so flp charged me 30$ for payment being sent back even though I payed on time with new account .Called them and still refused to help me being on SSA IAM on a fixed income, this company in Panama City Florida is very inconsiderate.

Going thru life challenges .. Erica made my day as I was very anxious about the sky high electric bill that I had. She helped me patiently break down the bill so, it was more affordable for me to handle. I was able to get an extension. She was very, very pleasant, understanding, went above and beyond to help me out. I thank God that she answered the phone.

We have been through two Cat 3 hurricanes in North Port, Fl., in 2022 and 2024. I don’t know of others’ experiences but personally I have nothing but praise for the way FPL handled both storms in this area. We want to give a shout out to all the hard workers restoring the power, wherever they came from. Very satisfied with FPL all the way around.