Florida Power & Light Company (FPL)Reviews of fpl.com

They don't care about electric appliances that broke because voltage is not stable

If their AI is any indication of where we are headed then we are in serious trouble. Tying to circumvent the AI is mindboggling. Last year I had a downed wire. But I had power. The computer had no understanding of that. When I reached someone she too said I don't know how to report this? She was as baffled as I. A few days ago I was hit with a scam from someone pretending to be from FPL. What made it worse is they had information that only someone from the inside could have known. First they asked for me, then my dad. I added him to my account because he had trouble with auto pay. He was banned from using it. (that is another story) Thankfully I was by the bank when I got the call so I stopped in. Thank you Gaby from Chase because she undid the ban. Downloaded the FPL app and reset everything. Then went to my dads. I had called him earlier and made him call the guy back to get more info. My dad was on the phone when I got there and handed it to me. I was trying to reach FPL directly but was stopped by the AI. I also looked for current scams they might be having and sure enough this was listed. The scanmmer was trying to get me to zelle them. He explained how zelle worked (like I am an idiot) the best part was when I was asked to put in a code. Its placement was where the $ amount would go. Code number, 49991. Really? I reamed him a new A-hole and said things I can not type here. I finally reached a real person that confirmed my dads account was fine. Here is the bigger issue. What if my 93-year-old dad had used zelle like he was instructed? He too tried to call FPL and got nowhere. Why is there no way to contact a real person? I kept screaming fraud over and over until I got someone. Looking back on my phone I spent 4 min, Plus the scammer on the other line and my dad upset yelling in the background. I find it unacceptable for a large company like FPL to treat customers so poorly. Obviously I could go someplace else. Oh yeah, I can't.