Foxwelldiag Reviews | Read Customer Reviews of foxwelldiag.com

Foxwelldiag Reviews | Read Customer Reviews of foxwelldiag.com

Foxwelldiag reviews

92 approved reviews, newest moderated first

Evan F.
Jul 22, 2026
I felt it was purposely difficult to…
I felt it was purposely difficult to make the warranty claim. It took roughly 2 weeks for the claim to be processed and shipped
Response from FoxwelldiagJul 22, 2026
Hi Evan, we're sorry the warranty process took longer than expected. We understand your frustration and appreciate your patience. We're glad you've received your replacement, and we're working to shorten our warranty processing time. If you need any further assistance, we're always here to help. Best regards, The Foxwell Team
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LIAM N.
Jul 21, 2026
I needed to re register my 510 to a…
I needed to re register my 510 to a different email address, within an hour of their office opening it was done.
Response from FoxwelldiagJul 21, 2026
Hi LIAM NOLAN, Thanks for your kind review! We're glad we could assist you quickly with the email change for your NT510 Elite. Providing fast and efficient support is always our priority. If you ever need any further assistance, don't hesitate to reach out. Have a nice day！ The Foxwell Team
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Graham S.
Jul 17, 2026
Great hardware, impressive software, customer support off the scale!
The unit works extremely well, the software updating process is impressive, they’ve put a good deal of thought into making it ‘just work’, and perhaps even more impressive is the 10 out of 10 customer support. I had a minor issue, my fault not the unit, and Annie / the Customer Support team jumped right on top of it, with swift messaging and positive corrective actions - everything sorted and I’m a happy customer. Thanks again, Annie. Regards, GS
Response from FoxwelldiagJul 17, 2026
Thanks so much for your wonderful feedback, GS! We're delighted to hear you're enjoying both the scanner and the update experience. Annie and the team truly appreciate your kind words. Thank you for choosing Foxwell—we're always here whenever you need us! Best regards, The Foxwell Team
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Emerald I.
Jul 16, 2026
I had a friend who used a Foxwell…
I had a friend who used a Foxwell scanner on one of my cars to diagnose an issue I couldnt trace on my own. It worked to perfection! so I knew when the opportunity to purchase my own came up, i did not hesitate to buy it. Their customer support is probably the best experience ive EVER had online. Buy with confidence! Their customer service has your back and their scanners are amazing Im really impressed by this company! ~Emerald Ignacio
Response from FoxwelldiagJul 16, 2026
Hi Emerald, Thanks so much for your amazing review! We're thrilled to hear that our scanner met your expectations and that you had such a great experience with our customer support. Your trust and recommendation mean a lot to us. Thanks for choosing Foxwell! Have a nice day！ The Foxwell Team
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Bujannah
Jul 15, 2026
The customer service was helpful and cooperative
The customer service was helpful and responded to all my queries.
Response from FoxwelldiagJul 15, 2026
Hi Bujannah, Thanks for your kind words! We're so glad our team could assist you promptly. Your satisfaction is our priority! The Foxwell Team
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Sam Dunham, A.
Jul 10, 2026
The equalizer for big box mechanics.
At first I was perplexed because the instrument display said my vehicle was not recognized, but as I communicated with customer service, they advise “hey you gotta register a darn thing first”,well after I registered and plugged it in, it turned out to be everything I hoped for and more it’s a beautiful instrument and it displays avenues that I didn’t even know existed on the vehicle. I am completely satisfied with it and would definitely recommend the Foxwell experience to any do it yourself that’s looking to learn more about their vehicle, just remember registration of the device is Paramount.
Response from FoxwelldiagJul 11, 2026
Hi Sam Dunham, ATL., Thank you for your fantastic 5-star review! We're delighted to hear that, after registering your device, it became everything you hoped for and more. It's also great to know our support team was able to help you get started. We truly appreciate your recommendation and thank you for choosing Foxwell. Happy diagnosing! The Foxwell Team
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Kim
Jul 10, 2026
Company has yet to respond to several…
Company has yet to respond to several emails, which started back at the beginning of june.
Response from FoxwelldiagJul 11, 2026
Hi Kim, We're truly sorry to hear about your experience. This is certainly not the level of service we aim to provide. To help us investigate your case, we've reached out through Trustpilot's Request Information feature and kindly asked for your order number and the email address you used to contact us. We haven't yet been able to locate your previous correspondence, so these details will help us identify your support history. Once we receive your email address, our support team will locate your previous emails, and proactively reach out to you to help resolve the issue. We sincerely appreciate your patience and hope to have the opportunity to make things right. The Foxwell Team
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Arda
Jul 10, 2026
Solid construction
Solid construction, easy compatibility got the one that was Mercedes specific 2021 E450 converter purchase to reset the parking brake warning Plugged it in it work it a note in the system ended up getting my brakes redone so I didn’t need to do anything
Response from FoxwelldiagJul 10, 2026
Hi Arda, Thanks for your fantastic 5-star review! We're delighted to hear that you found the scanner to be solidly built and easy to use with your 2021 Mercedes-Benz E450. Have a great day! The Foxwell Team
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