Foxwelldiag Reviews | Read Customer Reviews of foxwelldiag.com

Foxwelldiag Reviews | Read Customer Reviews of foxwelldiag.com

Foxwelldiag reviews

Showing 4 reviews with 2 stars · Clear filters

Malcolm R.
Oct 3, 2026
NT510 elite had to be updated using Wi-Fi, your website says sd card or USB cable which did not work. Update your instructions.
Better instructions for downloading software from your website. There is no mention of WiFi download to update device software, only USB cable or sd card. NT510 elite has no sd card facility and USB did not work either only WiFi, please update website accordingly Once downloaded over WiFi the code reader worked excellently and diagnosed my problem.
Response from FoxwelldiagOct 3, 2026
Hi Malcolm, Thank you for the feedback, and we’re sorry the instructions caused confusion. The latest version of the NT510 Elite has been updated and no longer requires registration/activation or a computer for software updates. Updates can now be downloaded directly on the device via Wi-Fi. Thanks for pointing this out. We’re already working on updating the website instructions to reflect the new Wi-Fi update process. — The FOXWELL Team
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Evan F.
Jul 22, 2026
I felt it was purposely difficult to…
I felt it was purposely difficult to make the warranty claim. It took roughly 2 weeks for the claim to be processed and shipped
Response from FoxwelldiagJul 22, 2026
Hi Evan, we're sorry the warranty process took longer than expected. We understand your frustration and appreciate your patience. We're glad you've received your replacement, and we're working to shorten our warranty processing time. If you need any further assistance, we're always here to help. Best regards, The Foxwell Team
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Kim
Jul 10, 2026
Company has yet to respond to several…
Company has yet to respond to several emails, which started back at the beginning of june.
Response from FoxwelldiagJul 11, 2026
Hi Kim, We're truly sorry to hear about your experience. This is certainly not the level of service we aim to provide. To help us investigate your case, we've reached out through Trustpilot's Request Information feature and kindly asked for your order number and the email address you used to contact us. We haven't yet been able to locate your previous correspondence, so these details will help us identify your support history. Once we receive your email address, our support team will locate your previous emails, and proactively reach out to you to help resolve the issue. We sincerely appreciate your patience and hope to have the opportunity to make things right. The Foxwell Team
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DONALD H.
Jun 25, 2026
did not work on electronic brake service mode as advertised
purchased this product for electronic parking brake service on my cars. it stated it does perform that service, Auto vin number did not work, entered it manually and it only offered and option for 2017-2021 for my 2022 Tucson. I tried both options it gave me for brake service, and both produced a screen of failure. I tried to update the software on my new unit and after completion tried it again and both times said failure. so would not provide the EPB service it stated it would and have not heard back from the manufacture as of yet. I purchased it from the manufacture rather than a 3rd party hoping for better customer service and or returns still waiting.
Response from FoxwelldiagJun 25, 2026
Dear Mr. Hoppe, We hope you’re doing well. We’re reaching out again because we haven’t yet received your feedback on the EPB issue with your NT614 Elite, despite our previous messages. We completely understand that you may have a busy schedule, and we want you to know that we’re still fully committed to resolving this for you. Could you kindly take a moment to update the device to V2.32.002 and retest the EPB function, as we suggested earlier? If you’ve already done so, please let us know the result or share any error screenshots – that way, we can quickly move forward with the right solution. We’re here waiting for your update, and we truly appreciate your patience. Please don’t hesitate to reply at your earliest convenience, so we can get this sorted out. Best regards, Eric
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