Foxwelldiag Reviews | Read Customer Reviews of foxwelldiag.com

Foxwelldiag Reviews | Read Customer Reviews of foxwelldiag.com

Foxwelldiag reviews

Showing 3 reviews with 1 star · Clear filters

carlos R.
Oct 10, 2026
Unfair Lockout: Forced Renewal to Fix System Bug (Order #8919)
"Order #8919: Bought directly from foxwelldiag.com. I do not need or want new software features or updates, as I use this scanner strictly for personal maintenance. However, after an official software update, the device now displays Error 681 and TPMS expiration, blocking basic diagnostic functions. Support acknowledged that a software version mismatch on their end is causing this conflict, yet they are forcing me to pay a $150 renewal fee to fix a system error created entirely by Foxwell. Why should I have to pay for an issue that Foxwell itself is responsible for?"
Response from FoxwelldiagOct 10, 2026
Hi carlos, You are absolutely right. The renewal and upgrade are optional, and expiration will not affect the basic usage of your device. Our senior engineer has already sent you an email to resolve this specific issue. Please kindly reply to that email, and we will get it sorted out for you. Best regards, — The FOXWELL Team
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Allen Exel B.
Aug 21, 2026
This company is horrible
This company is horrible! I purchased an NT510 elite and the software for my Kia yet the software was NOT UPDATED. On my scanner so the money I spent on this was for nothing. The emails I get from them appear to be AI generated. There is no one to speak to in person. This is the worst purchase I have ever made
Response from FoxwelldiagAug 22, 2026
Hi Allen, we’re very sorry to hear about your experience. This is not the level of service we aim to provide. We were unable to locate your previous communication records based on your name. We’ve used the “Request information” button to request your email address. Once received, our technical support team will contact you directly and work with you to resolve the software update issue. We sincerely apologize for the frustration and hope we can make this right. The Foxwell Team
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Maurice T M.
Nov 7, 2024
address is correct, and check to see if you paid to much
i made a purchase for a foxwell scanner, at checkout full price $385.99 and i made an error on shipping address. there is no way to correct address, call credit card co. to cancel as thay do not answer at foxwell, and found thay had charged me $565.99 ??? so red flags here.. there is a small print after purchasing, thay will not change any shipping errors, and no refunds if you do not get the product. so i cancelled my card, as told this will stop the payment. i will not recommend them to my worst enemy to by anything from this company, BYER BEAWEAR..
Response from FoxwelldiagJun 23, 2026
Thank you for sharing your experience, and we sincerely apologise for the frustration this has caused. We understand your concerns about the shipping address and the charge discrepancy. Please allow us to clarify: Shipping address: Orders are shipped to the address provided at checkout. Once dispatched, we cannot modify the delivery details. If an order is lost or returned due to an incorrect address, we will file a claim with the carrier and arrange a reshipment or refund for you. Billing: We never charge more than the confirmed order total. Payment platforms (PayPal, credit card networks) also provide buyer protection. If you see a different amount, it may be a temporary authorisation or a system glitch – we would need to verify with your order details. To resolve this quickly, we have sent you an information request via Trustpilot. Please reply with your order number or registered email, and our customer service team will investigate the charge and shipping status immediately. We are committed to a fair resolution. We value your feedback and hope to restore your trust. — Foxwell Team
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