FoxwelldiagReviews of foxwelldiag.com

Response from FoxwelldiagJun 23, 2026

Hi Neil, Thanks for your review! We're so glad Annie could guide you through the process with clear, detailed support. We appreciate your patience and persistence, and we're happy your device is working perfectly again. Don't hesitate to reach out if you ever need us. — Foxwell Team

Response from FoxwelldiagJun 22, 2026

Dear Bernard, Thank you for your honest feedback and kind words about Annie. We're so glad she could turn things around and get your scanner fully up and running. Happy diagnosing, and don’t hesitate to reach out anytime! The Foxwell Team

Response from FoxwelldiagJun 17, 2026

Thank you so much for the detailed review and for sharing your experience with the NT510 Elite! We're delighted to hear that you were able to identify the steering angle sensor offset and successfully perform the calibration yourself. It's always rewarding to know that our tools help customers diagnose and solve issues without an unnecessary trip to the garage. We also appreciate you highlighting the setup process. We've continued to improve the experience, including one-tap WiFi activation and updates, to make getting started even easier. Thanks again for choosing us, and we wish you many miles of safe and happy driving!

Response from FoxwelldiagJun 23, 2026

Thank you for sharing your experience, and we sincerely apologise for the frustration this has caused. We understand your concerns about the shipping address and the charge discrepancy. Please allow us to clarify: Shipping address: Orders are shipped to the address provided at checkout. Once dispatched, we cannot modify the delivery details. If an order is lost or returned due to an incorrect address, we will file a claim with the carrier and arrange a reshipment or refund for you. Billing: We never charge more than the confirmed order total. Payment platforms (PayPal, credit card networks) also provide buyer protection. If you see a different amount, it may be a temporary authorisation or a system glitch – we would need to verify with your order details. To resolve this quickly, we have sent you an information request via Trustpilot. Please reply with your order number or registered email, and our customer service team will investigate the charge and shipping status immediately. We are committed to a fair resolution. We value your feedback and hope to restore your trust. — Foxwell Team