Fourth Frontier Reviews | Read Customer Reviews of fourthfrontier.com

Fourth Frontier Reviews | Read Customer Reviews of fourthfrontier.com

Fourth Frontier reviews

371 approved reviews, newest moderated first

Ed M.
Aug 18, 2023
Frontier X2 Delivers
I have had the Frontier X2 for a few weeks now and I can say it does an excellent job of tracking my heart rate, breathing rate, and heart strain. The continuous ECG has been a useful tool for assessing a heart beat issue that was going on during exercise. I have looked at the training data and advice that this tool provides and once I start serious training again I’m looking forward to using these features. I did have one issue with the phone app but that was quickly resolved by an email to the Fourth Frontier support desk. Excellent customer service! From what I have seen so far I strongly recommend this device.
Response from Fourth FrontierAug 18, 2023
Thank you for your positive feedback! We're thrilled to hear that the Frontier X2 has been effective in tracking your vital metrics and aiding your exercise assessment. We're delighted you're looking forward to utilizing its features in your upcoming training. Your endorsement means a lot to us. If you have any more insights or queries, feel free to reach out. We're here to support you!
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Robert S.
Aug 17, 2023
The support team responded few hours after my request
The support team responded few hours after I requested assistance. The advice given was on target and I have fixed the problem.
Response from Fourth FrontierAug 17, 2023
We are pleased to hear that the support team responded to your request for assistance within a few hours. I'm glad to know that the advice they provided was accurate and helped you successfully resolve the issue. If you have any further questions or encounter any more challenges in the future, please don't hesitate to reach out to us again. We're here to help. Thank you for sharing your positive experience with us.
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patrick M.
Aug 8, 2023
Complete garbage DO NOT BUY
Complete garbage. The device has some interesting technology which is why I purchased it. However, the device does not stay snapped to the chest strap for anything other running. I tried using during CrossFit workouts and it constantly fell off. I tried swimming with it and it fell off. Finally after only six months of use it stopped taking a charge and stopped working all together. For such an expensive product I expected more. Total disappointment. Once more the customer service is not helpful at all. Neither is the support team. DO NOT BUY THIS!!!
Response from Fourth FrontierAug 17, 2023
I'm sorry to hear about your negative experience with our product and customer service. Your feedback is important to us, and I deeply apologize for any frustration you've encountered. We understand the importance of providing reliable and effective products, and it's clear that we have fallen short in meeting your expectations. We take your feedback seriously and will work diligently to address the issues you've raised, both with the product's design and its functionality. Please know that your comments will be shared with our development and support teams for further evaluation and improvement. We aim to learn from this situation and enhance our offerings to ensure a more positive experience for all our customers. If you have any additional details or would like to discuss your experience further, please feel free to reach out to us. Your feedback will help us better understand how we can make improvements moving forward. Thank you for taking the time to share your thoughts with us. We apologize for any inconvenience you've faced.
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Rob
Aug 3, 2023
Does not last
Absolute waste of time and money. After the fourth month it does not charge on even turn on. Customer service is not that helpful. Don’t waste your money.
Response from Fourth FrontierAug 8, 2023
I'm sorry to hear about the difficulties you've encountered with our product and customer service. Your feedback is valuable to us, and we apologize for any inconvenience you've experienced. We take such feedback seriously and are continuously working to improve our products and support services. If you're open to it, I would appreciate the opportunity to gather more details about your experience and explore possible solutions to address your concerns. Please provide any additional information you can, and we will do our best to assist you in resolving the issues you've faced. Thank you for taking the time to share your feedback with us. We value your input and will use it to enhance our products and services.
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Mr S.
Aug 1, 2023
Its a great works well with my Garming…
Its a great works well with my Garming watch . After sales support is amaizing if you get a problem they are there for you. Many Thanks
Response from Fourth FrontierAug 2, 2023
Thank you for sharing your wonderful experience with our product! We're thrilled to hear that our product works seamlessly with your Garmin watch. We take pride in offering products that integrate smoothly with various devices, ensuring a seamless user experience. Moreover, we're delighted that you found our after-sales support to be amazing. Providing excellent customer service is a top priority for us, and it's heartening to know that we were able to assist you promptly whenever you encountered a problem. Your kind words are truly motivating for our team, and we're grateful to have customers like you who appreciate our efforts. If you ever have any more feedback or need further assistance, please don't hesitate to reach out. We're always here to help.
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Mr W.
Jul 31, 2023
Superb!
Absolutely superb product with customer service second to none.
Response from Fourth FrontierAug 2, 2023
Thank you for your kind words! We truly appreciate your positive feedback on our product and the commendation of our customer service. At Fourth Frontier, we are committed to providing top-notch products and ensuring our customers receive the best possible support. Your satisfaction is our ultimate goal, and your feedback reaffirms that we are on the right track. Should you have any further comments, suggestions, or questions, please don't hesitate to reach out. We value your input and always strive to improve our offerings.
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Joanne I.
Jul 31, 2023
Very responsive to problems I have been…
Very responsive to problems I have been having with my unit. I look forward to having my issue resolved. I have been using my X2 almost for a 10 months issue free- great for people who like to push it hard during cardio, and to be cognizant of needed recovery. Like it so much I bought 2 more for my parents to wear.
Response from Fourth FrontierJul 31, 2023
Thank you for your positive feedback! We're glad to hear that you find our support responsive and helpful. We're committed to resolving the issue you're facing and ensuring your satisfaction. It's fantastic to know that the X2 has been serving you well for the past 10 months, allowing you to push your limits during cardio while still being mindful of recovery. Your continued support means a lot to us, and we're delighted you've also chosen X2 for your parents. Should you need any further assistance, don't hesitate to reach out. Keep enjoying your fitness journey with X2!
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Mr William M.
Jul 28, 2023
Retrieved Lost Data
I recently removed my HRM without stopping the activity in the app. I noticed that the data of my activity had not been automatically synced to my activity history. I contacted Fourth Frontier and they helped me with retrieving the data. This company gives superb support everytime no matter the issue.
Response from Fourth FrontierJul 31, 2023
It's great to hear that Fourth Frontier provided excellent support when you faced the issue with your HRM data not syncing automatically to your activity history. Their prompt and efficient assistance is definitely commendable. It's crucial to have reliable customer support, especially when dealing with technical matters. I'm glad they were able to help you retrieve your activity data. If you have any other questions or need further assistance, don't hesitate to reach out to them again. Happy exercising and tracking your activities!
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