Fourth FrontierReviews of fourthfrontier.com

I have been an on and off user for a little over a year. I have wondered if I have a unit that is malfunctioning, so consider that as you read my review. My strap seems to have a hard time connecting with my training computer on my bike and by windows machine hooked to my wahoo smart trainer bike. This is the smaller of my issues as bluetooth can be glitchy with anything. My second issue is that it has a hard time getting my ECG data and when it does, a lot of it is not readable according to Fourth Frontier. In fact, last December they contacted me to let me know there was an issue. They suggested ways to make improvements with the contacts, but it still seems to have the problem. I really love the idea of this heart rate monitor, but right now it is too expensive for too many frustrations. I hope they do get this right, but I won't be buying the new upgraded one. As can be seen Fourth Frontier did indeed contact me. I am unsure of what they did, but once I gave them permission to access my data, all of my data was readable. This was data spread over several months. They feel like it was a glitch in my device, that somehow reset. I obviously feel that it was something in the way the data was processed. Either way, the device is working and I am pleased! I do wish we could have fixed it the first two times that I contacted them, but it does have a happy ending. Kudos to them for their persistence.

Initially the device wouldn't work. Even the customer service people couldn't get it working. After a while I managed to find a workaround on my own and if you have this kind of problem, it seems to me that it may be a glitch with their servers. Anyway I installed the application on a different phone and that suddenly worked. Then when I went back to the original phone it also started working. The system seems to work as it should but I have to start using it properly over the next weeks. Very disappointed that the original review which I posted on their website explaining that the system didn't work and giving them only one star – was censored and removed by the company. This speaks to a lack of transparency and integrity and it suggests that the excellent reviews that they carry on their website may not be a reliable indicator of customer satisfaction in this item. What a shame

I'm on my third device now and each and every one of them has had the same charging problems. I've finally given up. As tempting as it is to vent my immense frustration, with a 1* review, I'm going to keep it balanced. What I like... 1) The functionality and data provided are excellent. I really like the ECG function. This sets the device apart from standard heart rate monitors. I've really enjoyed using it when it's working. 2) The customer support is first class. They respond to queries quickly and genuinely do what they can to resolve issues, often exceeding expectations. I've spent a long time talking with them over several occasions so can definitely vouch for that! What I don't like... 1) The hardware just isn't up to the job. For three devices to have exactly the same issue is a big problem. It is so disappointing when such an innovative device is let down by something as simple as it just not being able to connect properly to a charger. I can usually get it to charge eventually but it takes multiple resets, shutting down and switching back on, different leads (and I've purchased good quality, branded leads to make sure it's not them), fiddling with the connection, coming back to it later and trying again. On average, it probably takes me an hour for it to start charging properly, so it can be left. It drives me mad! I'm no longer prepared to keep doing that. 2) The app can be a bit glitchy. It's got better with updates but I still quite often find that I need to come out of it and back in again, to get it to sync. Their updated device has a new usb charging connection, which might fix things. I was tempted to buy one with an introductory offer but eventually decided not too. It's not a cheap monitor and it feels like too much of a risk if I just end up with more of the same. It is with considerable regret that, after being unable to charge my latest device again this morning (and it's only seven months old), I have decided not to waste any more time messing about with it. I'll keep using it until the battery runs out and then revert back to a traditional heart rate monitor. As much as I like Fourth Frontier and their product which is a technological step forward that I like, I have to cut my losses at some point and move on to something more reliable.

There is no proper app phone connection. The app is not very detailed. The parameter should also compare with benchmark like age waight and tell how I am performing among my fellow aged people.

Product did not work for me. Kept getting noise in my data regardless of what I did spending time with Customer support. However the customer support team was extremely responsive, polite and accommodating. This would have been zero stars without their support and help. Resulted in full refund of my cost. Now receiving calls from customer support to change or remove my review. So dont trust the reviews you do see. There are other products out there try one of them.

In a cheap price giving a good product

I bought this expensive product nearly a year ago. It has never worked for Afib recording in spite of registering the fault with the help desk. I worked with them for a number of months and they refused to either replace or refund. As an update it worked fine on my spn sobot appears not to recognise Afib, in my case anyway. The beat I have acheived is 24% reading buy I accept that it works on a normal health person without arrythmia.

It works to capture a long-term ECG as advertised. That's cool. What it doesn't do is connect with any other piece of exercise equipment to display your heart rate. It's supposed to but the connection doesn't work. The app sets goals for weekly training load, and it changes those goals throughout the week without warning or pattern - which defeats the purpose of a goal. It has a setting for swimming, but at any reasonable exercise pace, it doesn't work because the water resistance pulls it away. Overall, it seems good as an ECG. It complements but does not replace your smartwatch or other physiology monitor for health and exercise monitoring.