Fourth FrontierReviews of fourthfrontier.com

I still have not received my order. Its been over a month since purchasing. I've contacted them on numerous occasions and still the order has not been processed. Appalling customer service.

item has not been delivered yet even after 14 days.. terrible experience

I have been using Frontier X and recently purchased Frontier Plus, expecting a significant improvement in performance, accuracy, and monitoring capabilities. However, based on my experience with both devices, I am disappointed with the performance of Frontier Plus. My concerns are as follows: 1. No significant improvement over Frontier X: Despite being a more expensive product, Frontier Plus does not appear to offer a meaningful improvement in actual monitoring results. The main differences I have noticed are in the software and app experience rather than the quality of the results. 2. Inconsistent or inferior results: In my experience, the results from Frontier Plus have been worse than those from Frontier X. This raises concerns about the consistency and reliability of its measurements, particularly when compared with a device from the same product range. 3. Ambulatory monitoring claims: Frontier Plus is marketed as an ambulatory monitoring device, which led me to expect dependable results during real-world, day-to-day use. However, my experience has not met those expectations. I would like to understand how Frontier Plus is validated for ambulatory monitoring and what measurable advantages it offers over Frontier X. 4. Price versus performance: Frontier Plus is considerably more expensive, but I have not experienced a corresponding improvement in performance. A higher price should be justified by demonstrable improvements in measurement quality, reliability, and functionality—not primarily by differences in the app or software. I request that your technical team investigate these concerns and provide a clear response to the following questions: - What specific improvements in measurement accuracy and reliability does Frontier Plus offer over Frontier X? - Why might Frontier Plus produce worse or different results than Frontier X under comparable conditions? - What validation data supports the ambulatory monitoring capabilities advertised for Frontier Plus? - What tangible benefits justify the significant price difference between the two devices? I purchased Frontier Plus expecting a genuine upgrade, but my experience so far has left me questioning whether it offers sufficient practical value over Frontier X. I would appreciate a technical explanation addressing these specific concerns, rather than a general description of the product's features. Regards, A concerned customer

I ordered the product. It would not connect to garmin, or to the app. I called the compnay. DELAY tactics....I had wait a few days to "Schedule a call" to talk about "it." Then, after that non-productive call, I had to a few days to schedule a "tech" call. That did not solve the problem. The company admitted through their data that the product was defective. They said return the device. However, they did not on their site provide any information regarding the return address. So I emailed them. A few days later, I was given a "return label." I took it to the post office, and they said "That is not a return label." So I had to purchase a box, envelope, tape, label, and pay 17 Euros to return it. I told them about this and they said essentially "Sorry." We will look into this This is a FRAUDULENT COMPANY THAT DOES NOT STAND BEHIND IT'S PRODUCT. As you can see from their response below, it is a rote"Sorry about your experience." But their response clearly validates my concern.....more DELAYS as "someone will look into this." I have asked now at least 5 times to fully refund my money as I returned the item clean, never used, undamaged.

The product dos not work despite doing all the recommended things and kept giving poor-quality signal error. Also, the ECG, whenever I tried to check the signal, was terrible and not representative of my ECG ( I am a cardiac surgeon), and the R wave height was indecipherable! I finally returned the device as it did not turn out to be reliable. They asked me to alter my review but I refused

Device not working as expected

I took this mountain climbing. No data. Three bike rides and it disconnects itself — maybe 4 seconds of data. When trying to connect to Garmin 1050, it says Fourth Frontier Connected — add relevant screens? Of course but main screen is blank for HR. No support number. Incredibly disappointed, and because I’m now past the 14 day refund period, no recourse. Maybe these idiots will see this and call me.

I bought the Fourth Frontier X2 on the recommendation of my cardiologist. I’m a runner with a history of ventricular tachycardia, so the ability to take live ECGs during runs and send them to my doctor sounded incredibly valuable. Unfortunately, the reliability has been extremely disappointing — especially given the price and the fact this is marketed as serious health tech. In under a year, the problems started. The magnetic charging point became rusty from sweat (something you would expect to be tested against in a wearable designed for exercise). Customer service told me to use a USB charger instead. Next came connectivity issues — the app couldn’t receive data from the device. I was offered a refurbished replacement, which worked for a while, but then more faults developed: Finishing an activity and trying to stop recording would freeze the app, which continued recording indefinitely. The only way to stop it was to uninstall the app completely. Activities would randomly stop recording mid-run. Sometimes the device wouldn’t turn on at all. It has been one issue after another. This is an expensive piece of kit that’s meant to provide dependable health monitoring, yet I’ve found it stressful and unreliable — the opposite of what you need when using a device for heart monitoring. I really wanted this to work, but based on my experience, I would not recommend it.