Fourth FrontierReviews of fourthfrontier.com

I have a cardiac conduction abnormality (Rate-Related Left Bundle Branch Block) and my cardiologist suggested getting an over-the-counter device that would allow me to see my ECG in real time, so I could modify my workouts as needed, evaluate whether medication trials were working, etc. All the other devices I looked at required stopping your workout and holding the device in your hands in order to get a 30-second ecg, which was not going to work for me, or they had cumbersome stick-on patches, etc.. The Frontier X2 uses a simple chest-strap mounted device and allows me to monitor my ECG in real time when I mountain bike (phone mounted to my handlebars) or, for activities where I can't mount/view my phone, to review the ECG recording after the workout is complete. My cardiologist was impressed with the clarity of the ECG recording, and I find it very easy to review the ECG recordings after a workout. I do wish that a couple of small details were different (I wish we could edit the training load goals to be specific to our workout plans, and it would be nice if workouts recorded through "ECG streaming" would report zone minutes, as do workouts recorded by choosing "start activity"), but these are small details and overall the product deserves 5 stars. In addition, I had a question about receiving inaccurate data when I run, and customer support was quick and helpful (it seems that some women will need to wear the chest strap above rather than below the breasts for optimal positioning for ECG recording, especially in higher-motion sports such as running). In short, I am extremely satisfied with my Frontier X2.

I have a family history of heart problems, so when my cardiologist (also a data geek) told me about the X2, I was immediately interested. It was comforting to know that when something felt seriously 'off' in a few workouts, I could send my MD the data and he could tell me if there was a problem. In my case, the data suggested overtraining, not a CV issue. That was a huge help in figuring out how to proceed.

Great communications after posting my problem on the community forum, of bad ECG’s after a year. The development team worked with me to eliminate all known problems, but eventually sent me a new unit, which is working very well now!

Really positive and helpful agent. Started on live chat, but he realised I needed more and phoned me. He then went through updating, and several other stages to make sure my X2 was working correctly. Very patient, and stayed on the line throughout. Answered all my questions clearly and satisfactorily. An excellent proactive person to deal with.

I had a very interesting overview on product and features held by a smart guy of the assistance: Vijay Kumar. He was so good, I immediatly ordered the product. I'm eager to receive it and use it!

I bought this X2 as an upgrade from my Polar H10 and boy, what an upgrade it is!!! I’m an information loving person, there’s no such thing as too much info, and the X2 absolutely provides the most possible for this type of monitor. I wound up with an FX2, the upgraded version of the X2 that has the magnetic charging plug and counts calories too! You will want this upgraded version if you want hassle free charging with no possibility of damaging the unit with constant plugging and unplugging of a USB Mini so be sure to ask for the FX2 before you buy!!

Bought what I consider to be a very expensive heart rate monitor, only to receive a clearly used item. It had signs of use (grime from prior owner) as well as a charging cable that was not OEM (magnetic connection type thay connects to multiple usb tip types. It acrually had the prior owner's USB tip still in the monitor itself. I did not get the protective plug for the charging port when not charging. After first use, the device basically bricked and will not take a charge. I can't speak to any follow up, but this is either a shady business practice or really terrible quality control, or possibly both. Be wary of purchasing as other users have reported receiving used items as well with no up front disclaimer. **Update** The company did resolve the situation to my satisfaction by offering a full refund of the purchase price. I am still disappointed in the situation, but pleased they were agreeable to a resolution.

I have had nothing but a bad experience with this company. I bought a monitor on Jan 9th. When received the box stated that it was used/like new. I contacted support and heard nothing from them for about 5 days and had to follow up. I agreed to keep the device if the warranty would cover it, which they said yes. On second charge of the unit, It took over 9 hours to fully charge (manual states 3 hours). Contacted support, had a video call which was basically me just plugging in the device a few times to which they told me the unit should now be fixed. After the third charge, the unit would no longer connect to 3rd party apps. I must to connect it to their app (which was stated on the device screen). when trying to close the app, it stated that I had to disconnect the device but it was disconnected. I contacted support yet again. I was asked to have a video conference, which I could not, due to my work schedule. I sent them videos of the issue and was told I would hear back in 24 to 48 hours. It's been 5 working days and still no response. Its now May 3. and I have a very expensive faulty device. I have been dealing with this for about 3 months now. I was excited to tey this HR monitor out but it has been nothing but frustrating