FourLeaf Federal Credit UnionReviews of fourleaffcu.com

Great personal interaction. Quick friendly service

I have never had the displeasure to speak with such a vast group of incompetents! Customer Service Representatives” in particular the leasing department. I called, left about 10 detailed voicemails with no response. Called, waited 20-45min on hold and then someone answers and hangs up. Call back, leave message….did this for 4 months trying to get an itemized bill so I could pay them. The few times I did get through I received a different payoff amount. Went to the local branch. They tried to help but did not get a call back either! The manager entered a complaint and voila I got a call today. I attempted to discuss the added fees; late; interest and sales tax that should be removed from the final bill and was told and I quote “pay the bill today or we will charge it off!” Really. So now I will attempt to get those fees refunded.. Would not recommend this bank to anyone. Beyond frustrated. Well it’s been a week now that Four Leaf has been reviewing the additional charges on my account and as expected; no follow up..so disappointing..

I was opening a new CD with Mr. John Fetherstone, he was knowledgeable, polite and very helpful. I am using 4Leaf over other FCUs because of the positive customer service I have always received at 4Leaf

My last visit was absolutely amazing. Despite some of the associates being out to lunch, I was called in quickly.

This people are the worst. Rude, unprofessional and never able to resolve any issues.

I have opened up a few cd and money market accounts here and have always had a positive experience. They have good interest rates and have liquid accounts where you have access to your money while getting good interest. I don't have to wait long and the people are helpful and nice.

bank calls me five times they want car lease disposition fee dealership has already paid it oops they say were sorry bank calls me up two times they want car back dealership has already returned it oops they say were sorry now call after call they want 53dollars to close the account dealership says they called for a final payoff and sent exactly what they asked for and the saga continues

When applying for a HELOC (2nd mortgage), I worked with professionals at Bethpage FCU, and was therefore impressed with the company. The company changed names to 4Leaf during this time. AFTER closing on the loan (and spending it as was needed), all online customer service disappeared and turned over to untrained AI. And I get a letter informing me that I need an extra $1000/year flood insurance which was a new law SEVERAL YEARS AGO. Several years ago and they tell me about it now? I would have realized I could not afford this loan and not gone through with it (the monthly insurance payment is about 3 times my monthly loan payment!!! To rub my face in it, they refuse to accept my request to open an escrow account. FEMA evidently doesn't like dealing with people directly, and AFTER I pay there seems to be no notice to 4Leaf, becuase 4Leaf then writes me nasty letters about paying it and buying more expensive insurance. They have done this twice! Then they need to cancel their own insurnace when they discover thei mistake/error f-up (and trying to get them educated in this problem is impossible). No (desperately needed) customer service after-the-fact! I can't even find a department with someone that will act or make any decision. There ought to be a broken law for these kinds of business actions. Run away from this company; I wish I could.