FourLeaf Federal Credit UnionReviews of fourleaffcu.com

Customer Service - spent 10 minutes navigating telephone prompts only to discover that the Fourleaf 800 number connects me to non FourLeaf employees who have to redirect my call to FourLeaf. So who else has access to my Four Leaf Account Information?

I submitted a Home Equity Line of Credit (HELOC) application three weeks ago and have not yet received any communication from Four Leaf. I am quite dissatisfied with the service experience thus far.

When I called fourleaf in regards to my accounts, they tried to verify my identity by asking many questions. Although I gave them all the correct answers, they couldn't validate me because their system had the wrong information. I tried to explain to them. However they had asked me to hang up and call back again, so that someone else could verify my information using same broken system. I went through three different people and none could help me in need. They should have verified me using alternate questions instead of ending the call. I have decided to go the branch to clarify my info.

Tone of "Money Like a Woman" with unsmiling, unfreindly women is off-putting to decent family-oriented clients. Its now just a corporate business, nothing like the freindly Bethpage FCU with great logo and customer loyalty.

They would be good but way to many "Gotchas" there security is nonsense and extremely frustrating. They do not take customers experience into account on barely any interactions. They're always saying sorry or don't even bother and give you B.S. 7 years, never missed a payment on my mortgage on credit line but they pulled the line out of no where with no warning. I've paid six figures in debts in that time always conducted myself responsibly but they have incompetence rampant in all departments. I'm a IT professional and I would fire anyone who let half their apps go to PRODUCTION. That says a lot about management. Never late but they treat you like your a criminal. Caveat Emptor! Their reply is auto generated- so that speaks volumes!!!!