FourLeaf Federal Credit UnionReviews of fourleaffcu.com

I opened a HELOC with (at the time was BethPage) in 2024, and had already had some negative experiences, (they worked very hard to ensure that I wouldn't get the teaser rate on the HELOC - too many hoops to jump through). However, their recent 'upgrade' essentially removed all online access to the accounts that you have with them. You can't electronically transfer from a HELOC or even a savings account anymore. It's all now done via paper, like it's 1980. That is not my idea of an 'upgrade'. I need to get paper withdrawal slips for the savings account that I have with them, as that's the only way the money can be withdrawn. Same for HELOC. Knowing this now, I'd never choose them, as they are making giant leaps backwards.

BEWARE!!! They’ve made all kinds of changes to their HELOCS that are to the customer’s disadvantage. Now there’s no way in their payment portal to indicate that a payment, or portion thereof, should be directed to principal. So they’re applying the ENTIRE amounts to interest. Customer service is calling it a “glitch” in their system. I call it criminal! Worst of all, there is now very limited access to our HELOC funds. No more online transfers!! We can get to our money only by writing ourselves or someone else a HELOC check!!! (And then waiting days for it to clear!). RIDICULOUS! We should have immediate access to our funds somehow!!! They took away all of our transfer options.😡 They’re a joke of a bank and I regret opening a HELOC with them. DO BETTER, FOURLEAF!!!😡

About a year ago, I got a home equity loan with BethPage FCU. I set up automatic payments and received a discount for setting up the automatic payments. Recently, Fourleaf FCU acquired BethPage. In early July, I received a notice that my payment was over due. This is the first time i had heard of such an issue. I emailed Fourleaf several times, letting them know that I had automatic payments set up, so that if there was a problem, it was on their end and not mine. Fourleaf basically blew me off and then subsequently reported my late payments to the credit reporting agencies, which I found out about today. I have excellent credit, and I have worked hard to ensure that I do. Fourleaf has affected my credit and reported a negative event that was not my fault.

The teller helped me with exchanging some bills while I was waiting to be seen by an account representative. After the small transaction, she said I didn’t need to wait and that she could help me with my auto payment paperwork. She made it really quick, friendly and convenient. Nice to go somewhere where they don’t treat their clients like an inconvenience. Great job.

Felt very personal. They are very competent visit was handled well.

Excellent experience. Highly recommend

Their website is very antiquated and hard to use, i have late fees on my account as i was out of work and can not pay the fees with the account i have on file with them. had to open a saving account with them and put $50 in it and money is gone from my account but no new saving account. Why make it so difficult to pay??? its 2025 pay someone to get your website up to par. horrible experience may sell my truck to not deal with the lame duck company

I do not recommend this bank will charge you so many fees without notice!! Especially since they changed the name and the policies! Bank somewhere else if you can!! I will be closing my account after 2 years of banking with them. I called to get my issue resolved with management and they hung up the phone on me. I won’t be banking anywhere where the customer service is rude and cannot resolve issues for customers.