FourLeaf Federal Credit UnionReviews of fourleaffcu.com

Attempting to get my 1099 forms for tax return. Got passed round 5 different people, wasted an hour and no resolution. Awful service, agents that don’t care, still don’t have the forms. Avoid at all costs

I cannot believe I have to make another bad review for FourLeaf but it is what it is. I am extremely disappointed with how FourLeaf Federal Credit Union handled my recent deposit. I deposited a legitimate government check, issued in my name, and instead of processing it normally, my account was locked for “suspicious activity.” I have called the resolution center who tried their best to help me but to no avail. I also attempted to reach the Chelsea Branch but did not receive any assistance. I promptly provided clear photos of the front and back of the check as requested. Despite this, they continue to demand additional documentation that the issuing agency simply does not provide. A government-issued check should be verifiable through standard banking procedures — it should not result in a customer losing access to their own funds. Because of this freeze, I am now significantly inconvenienced and unable to access money that belongs to me. Fraud prevention is important, but members should not be treated as guilty by default when depositing valid checks. I am demanding a prompt and fair resolution so my account access can be restored without further delay. Situations like this create unnecessary financial stress and reflect poor communication and member handling. I hope FourLeaf improves its verification process so other members are not put in the same position. It is a shame because I planned to return to the Chelsea Branch to establish a business membership and utilize a HYS premium. They cleared $225 of my $321 check but are making me provide documentation for the remaining funds. That makes no sense. The check is legitmate and I feel insulted that they would find such little bit of money as suspicous. I remain faithful to this institution and hope that this is resolved as soon as possible. All of this fuss just to clear $96 dollars is honestly ridiculous. The procedures must be compatible to the reality of the world. My check was legitimately issued to me. I never comitted fraud with this institution and I feel targeted. I cannot ask the government for documents that do not exist. Please advise as soon as possible.

I was very happy with the service level I received from Frank at the Albertson Branch. He is always very professional and courteous. Thank you.

Connor Campbell was a great help! After emails with various departments I went to my branch and Connor helped me and fixed the problem. Thank you for taking the time to assist my problem. I recommend Connor if you are in West Babylon and need help!!! Thanks again Anthony

Competitive rates and concise information about investment products currently available. Caroline at the Huntington branch is very easy to work with.

I was with Bethpage credit Union for over 30 years Since the name change I do not know what happened to them I have had more trouble logging in online since the name change being lockout out constantly after a mistaken password once and not recognizing my user name which has been the same for 30 years Logging in on a Sunday is a joke....system down more than up The last rep at the call center was yawning on the phone and blew off my issues as my voice became raised and then I got a lecture on how she will not help me till i calmed down You need customer savvy people not ones who yawn are apathetic and lack customer pleasing skills Please wake up and be the best that you once were Whoever your tech team is i suggest you change it because like i said always a log on problem on Sundays Thank you for your attention to this matter bc now my account will go into overdraft because I cannot transfer funds to cover an auto pay the next day

Brandon M. at the Levittown branch was extremely helpful. He assisted me in opening a new MM account with an high yielding interest rate. He recommended updating my accounts with beneficiaries since there were completely blank on all of my accounts. He was a pleasure to work with.

This is a bank that was always on top of their game. They changed CEO's or leadership a few years back and now it's DEI Woke failure. Incompetence at the highest level. For anyone collecting a pension, this bank holds your check until the Monday after the 1st if the 1st falls on a weekend. Every other bank in America deposits on the Friday or Saturday if the 1st falls on a Saturday or Sunday. So if you're considering doing business with this establishment, i'd run in the other direction.