FourLeaf Federal Credit UnionReviews of fourleaffcu.com

Friendly people and great service.

DON’T borrow from FourLeaf. They didn’t tell me that they wouldn’t withdraw the final payment from my account, or even that I had to fill out a form and pay a filing fee first. I kept getting incorrect information about resolving this from the employees, exacerbated by a mis-functioning website. Meanwhile they have ruined my credit rating—more expensive insurance, loans etc. Now 6 months later I find out they had the Satisfaction of Mortgage sent to them and I still don’t have proof that I own my house! The whole time they treated my concerns as if I was complaining about the equivalent of getting a hundred dollar bill instead of twenties at the ATM. I guess when they fail to make an electronic bill payment one will get the same lack of solution. Update: When I finally managed to pay off everything I was being charged for, I got a letter from the bank stating: “We will process the loan satisfaction documents and forward them to the proper authority within 30 days. Please note, it can take up to six months before the recorded copy of satisfaction is returned to you.” I myself contacted the county clerks office and found that it took them from 6/12 to 7/28 to file the paperwork, and that they requested that the letter of satisfaction be returned to them. So I called the bank and explained the situation and asked where was my copy. The person I spoke with was clueless but said they would get back to me. Two days later I got a call back where I was given the same information that I had already given them. When I ask again where is my copy he seemed confused about why I would want that and said that they had never gotten a copy of the letter and that I should just go to the county and request a copy. It would have just been too simple for the bank to say we didn’t get a copy please send one. Instead I had to go look up all the information they ask for. Apparently lifting and a finger for helping customers it’s just way too much work for them. Find a different bank!

All the tellers and the rest of the staff, are very friendly, professional and helpful. No matter how busy they are, they are always great.

Excellent communication I

Hey its a busy branch.... The earlier you get there, the faster your experience. Everyone here is a real professional, I recommend this specific branch to all my friends when the "which bank" question is asked of me. Thank you Four Leaf Patchogue !

I was every happy

Recently I visited the Lynbrook branch and I am writing to recognize and sincerely thank Luis Suazo and Darcel Jones for the exceptional service they provided during my recent transaction at your branch. Their professionalism, clarity of explanation, and willingness to go above and beyond made the entire experience smooth and reassuring. Luis explained in detail how my CD account would be transferred to a new offer and ensured I fully understood my options. He clearly outlined how the funds would be handled and patiently guided me through each step. His knowledge and thoroughness gave me complete confidence in the process. Darcel Jones manager also contributed outstanding support during this interaction, offering attentive assistance that further improved my experience. Employees like Luis and Darcel Jones truly represent the high standards of your institution. I appreciate their dedication and commend them for their excellent customer service.

I submitted a Home Equity Line of Credit (HELOC) application three weeks ago and have not yet received any communication from Four Leaf. I am quite dissatisfied with the service experience thus far.