Forwardme.comReviews of forwardme.com

I had a package forwarded and the process has been really smooth. The package arrived in my inbox pretty soon and was forwarded to me quickly. I would definitely use them again!

I originally left a glowing review for this company based on the first delivery going very well. However the second delivery was an absolute nightmare! Before shipment arrived, I received a phone call from DHL asking for details of an item in my shipment because Forward.me had neglected to provide the information. Then the parcel turned up and DHL requested £60 at the door from me before they would hand over the parcel. I had paid nearly £300 to get this delivered so had assumed that the custom fee was included in the astronomical fee I was paying DHL. Supporting this theory was the fact there was no ‘extra’ charge on my first delivery. Very confusing! Then the day after I received my parcel, I received a phone call from DHL telling me I owed them £60 (that I had paid the previous day!). Luckily I had kept the receipt. When I wrote to James, I had an apology for not making it clear at the checkout that the shipping fee does NOT include custom fee. However he then preceded to tell me what my responsibility is as a customer! Did not appreciate this. If you are thinking of using this service, I would take on board the negative reviews here because when it goes wrong it is very stressful and takes up a lot of your time and money to sort out. James, if you are reading this I received another email from you today but I am sorry I will not be using this service again. I find Forward.me to be extremely disorganised and chaotic. If I were you, I would take a serious look at the website and review all your procedures because whatever the company is doing is not working for everyone.

You need to give them time to acknowledge that your stuff has arrived to them, probably a week. Maybe they should state this premise on the website once you log in since people get impatient when they see the supplier has delivered but it doesn't show up on Forward.me

Very bad experiences, it takes four days for your shipment to appear after its arrival, this is not the problem, the problem when sending messages to the support department takes days for them to respond to it and the response is bad, I paid a some of money for a shipment and they came back to me and asked for additional fees and I paid the additional fees and then The shipment was returned to their place and they informed me that the shipping company expected a battery in an electronic device, and the device was not carrying any battery, and the problem is that you need three days to respond to each message you send. Finally, I see in my message box the conversations of other customers who carry my name I think is wrong The company's system and I wrote to them about this and they did not respond, a bad company, do not charge it

I had a bad experience in the beginning but problem was resolved by a dedicated team and got my package delivered with success. Thank you!

I am so happy that I have come across Forward.me. I have been welcomed and provided with phenomenal services! James who attended to many of my initial emails was exceptional; his professionalism, knowledge and support are second to none! He guided me patiently and kindly through the whole process, from start to finish. James responded quickly, communicated clearly and made sure that all aspects of service are in place. The shipment was priced reasonably and to my amazement arrived to Australia within few days, (FedEx standard)! The services, with giant credits to James are exceptional, competent, and reliable in every possible aspect of quality customer care!! Many thanks James, for being super awesome, super kind and wonderful!!! And also loads of thank you's to Forward.me team of dedicated people for the labour of care and efficiency!

I just shipped with foward.me for the first time I appreciate the customer care unit for the care and support they gave, responding to my every enquiry. When my package was shipped I received a day before the estimated delivery date at the speed of light . Great service kept it up Forward.me

Have used the service for 4 times already and all deliver well and without hassle. They did consolidation free of charge although I am a free account. The Customer Service is superb. Usually reply within 1x24 hour. They handle every package responsibly and know what client needs. Keep up the good work and add more staff to help with the increasing customer. 👍🏼👍🏼