Forwardme.comReviews of forwardme.com

i used personal shopper service, their service is slow, slow respond from the customer service, missed out order.

I used them once before, and had a terrible experience. They pestered me and assured me they were just having a bad month. So I thought I would try them again. Bad mistake. I did get my package. Mostly. That is why I did not give them 1 star. Their request was fulfilled faser this time too. However, at first they told me that it is illegal to export a 30 year old camping magazine, and I had to pay 5 times the price for it. I contacted every US government agency 3 times, and they all told me they don't know why it would be illegal. Forwardme told me my package would definitely be intercepted, inspected, held, and sent back, with a massive fine. That never happened, thankfully. Then they lost 2 of my packages. They did refund me, after requesting many times. However, they said that normally, if you request package consolidation, they are not responsible for ANY of the contents! They could be damaged or lost. Consolidation voids any liability. Which does not seem legal. Who would use their service, if they could just lose or destroy anything without compensation? Needless to say, 2 times was 2 too many. I will not use them again.

I wouldn’t recommend this service. The support team kept stalling on answering me, and did not answer until I did a bad review on trustpilot. After this, they reached out quickly and had the package sent off. They managed to get my package delivered but way later than expected. They said it was due to problems with other carriers than them. I give them two starts because of lacking communication and clarity.

WARNING! Insurance is a fraud. I used this service twice. Use of the website is a little clumsy, but overall it was fine. I even signed up for their paid membership. However, when I booked (and paid for) consolidation for the latest shipment leaving clear instructions, they stuffed my goods in a larger box and they got damaged. I had paid for insurance, and immediately filed a claim. Then Forwardme.com stalled me for months, kept going in circles, asking the same questions over and over. Eventually they declined to refund anything. I lost a few hundred dollars. UPDATE: After posting my review here, the company immediately contacted me and offered a refund of 200 USD which is about half the damages. I accepted the compromise.

I have ended my subscription. I was very satisfied on the support but the shipping fee was very expensive (+110 dollar). But what did it for me was the poor packaging (consolidation). One collectible arrived damaged and unusable. So I will be looking out for another forwarding company. Sorry..

They have misplaced my packages several times. They make me promises that they unfortunately don't keep. their service becomes more and more mediocre.

ForwardMe's claim of being the cheapest package forwarding option is far from the truth. Their prices are nearly double compared to competitors. The processing times touted on their website are misleading, and actual dashboard updates show significant delays.

The first point o make is that i will eventually after much hard work and emails receive my two parcels. as to the question of would i use this company again i might but only for something that is non-time sensitive is less than 100 bucks in price and is therefore disposable, I would also use PayPal for the transaction. I will explain. I ordered two sets of linear rails from Amazon for the boys club woodworking class. i promised the boys they could do the work on the holidays and expected the rails to arrive in plenty of time. Amazon did indeed get the rails to Forwardme within three days. At this point, things started to go wrong. the items sat in forwardme from 30th September until I emailed them and asked why the items were not visible in my IN BOX. five days later, another two days and i had a reply asking me for the tracking number and more details. the parcels were found apparently " the delivery label was unreadable. " anyway, after another few days the parcels showed up in my inbox. and I requested DHL (I'm on a military base so fedex is not allowed to deliver here. They employ a last mile company that is not security cleared.) nothing happens for a few days so i email them again, and by now James and i are on first-name terms. it seems as though dhl wants more money. but don't worry James ( BTW JAMES IS A WIZARD) is going to handle it personally........ a few days after that i do in fact get an invoice for $50. and pay it there and then. of course, the boy's hopes of getting to grips with their project is now well and truly dashed. But don't worry James is a wizard and has a time turner.... the first parcel leaves with dhl, the second parcel seems stuck in that space a magical place that forwardme calls processing (interestingly it also shows dispatched delivery by 6th /10 october ) another email to James our magician, and now its the 13th of Octobe ( not a Friday fortunately. ) and by now i can see my $250 for the rails and another $249 for shipping slipping into the pockets of forwardme. and decide to cut my losses. i inform James my new magician friend that i will open a DISPUTE with PayPal for the 249. to be fair I give him a few hour's grace after all he can pull a rabit out of a hat, but when I get no reply I do indeed open the complaint. i guess he was in snapes class and you know how mean he can be! James then sends me the email below..... Dear Gerald, I have just seen the e-mail from PayPal, and I am shocked by this situation. As I have already stated, your package has been handed over to the courier company on 10/11/2022 to be delivered to you, and your package is in transit at the LEIPZIG. You can track the shipment by clicking here, or you can log into your account, and click on the Sent button to follow your shipment. The reason why you didn't get a follow-up with the tracking number is the fact that our system somehow left your tracking hang, and we had to put your tracking number manually. Now, you have the tracking number, and your package is also in transit to you. You may not believe us on this matter due to the past, but as you can see in the screenshot I attached, you can see the details like when is handed over, where the package is, and estimated delivery from DHL's website. Best Regards, James | ForwardMe Wizard you may notice James is a wizard apparently not magic enough though to see that one package ( the disputed package) is still in the black hole of Calcutta of course James cannot see my account page? but it seems as though PayPal can do what no other man can. so i help James out after all he is a wizard and after a little training a darn good one ( harry potter esq) i sent this email. and i have to admit i was a tad tired... A. TWO ORDERS look at my page. B. ONE ON ITS WAY ONE NOT. C. BOTH ORDERS THE SAME TRACKING NUMBER. this generated a flurry of activity James our wizard in training spoke to dumbledor, who spoke to professor snape who spoke to Hermany, anyway turns out slithering, OOPS wrong story. I got this email from our wizard in training. Dear Gerald, We apologize for this inconvenience! I have checked and found that there was an error in our system, which caused confusion on both ends. We will be happy to fix the problem as soon as possible--in a few hours at most! We really appreciate your patience while we work through these issues with the IT. Best Regards, James | ForwardMe Wizard NOT sure what ends he is talking about i was not confused... wizard time passes slowly at least for us non-magical folk ( muggles) a few hours later: is well more like a few days later, I got an email. no space left for it here,essentially telling me that it's on its way and asking me to release the PayPal hold... it has taken 18 days and so many emails an owl could have died. but in the end, the wizarding world that is forwardme did some cool magic, helped by Paypal and Hogwarts. my hats off to James the wizzard.