Forwardme.comReviews of forwardme.com

Ma dernière expérience n'était pas aussi qualitative que d'habitude. Le carton d'expédition ne protégeait pas du tout la marchandise et les vinyles sont arrivés avec un carton ouvert et arraché malgré ma demande de protection et de scotch de sécurité.

The delivery arrived on time via UPS, with only a minor customs hold, and I had to pay the applicable tax in my country, which was expected. According to UPS tracking update and date I cleared the packages, it was Tuesday, August 11 at 4:45 P.M. However, one of the new Dell monitors I purchased through ForwardMe’s Personal Shopper service displayed a line on the screen the very first time I turned it on, indicating that the monitor was faulty. My instructions to the Personal Shopper were very clear: I wanted brand-new Dell monitors purchased directly from Dell.com USA, at the prices shown on Dell’s website, which I paid for. I also provided the product links specifically for this purpose. However, when the packages arrived at my ForwardMe mailbox and were listed on my dashboard, the monitors appeared to have been purchased from eBay because the eBay logo was used to identify the packages on my dashboard. I immediately raised a complaint and explained that I had specifically instructed the Personal Shopper to purchase the monitors from Dell. I requested that the items be returned and that my money be refunded. ForwardMe’s support team then informed me that the eBay listing was displayed in error by one of their staff members and assured me that the monitors had actually been purchased from Dell. While I appreciate their explanation, this situation has left me concerned and uncertain about the actual source and condition of the monitors. I am now not entirely sure whether the monitors were genuinely purchased from Dell as instructed, or whether they could be refurbished or previously used products from Ebay. This is the main issue I now have with ForwardMe. Fortunately, I had purchased insurance for the items before they were shipped to my country, which is one of the options offered by ForwardMe. I have therefore submitted an insurance claim for the faulty monitor and am currently waiting for the outcome. The insurance claim was submitted on 12th August 2026, and hope it is treated as expected. I will provide an update here once the insurance claim is approved and resolved, or not.

Dealing with them is very good and they answer your inquiries. But their fault is a lot of delay

O serviço Personal Shopper foi lento e sem updates. Precisei acionar o suporte via WhatsApp algumas vezes para ser atualizado. Por fim, a encomenda foi postada e a recebi rapidamente. Infelizmente as taxas e impostos no Brasil são desanimadoras

The service is good but the prices are high.

The first shipment went without a trouble and arrived safely. The second shipment however went really bad. The shipment arrived at the 13th of November and I paid for the shipping the same day. I even opted for the faster FedEx shipping and the website stated, that I'll receive my package on the 16th-18th of November. The same day a label has been created but apart from that nothing happened, the parcel has not been shipped. I reached out via email multiple times, but never got a response. I also reached out via WhatsApp and got a initial response that they'll look into it but then got ghosted. It is now the 25th of November and I'm still waiting... Edit: They got back to me on the 26th of November and offered me to order the missing item again and pay for it out of their own pocket, but they would need an invoice in order to do so. After I sent them the invoice for the item (which was above 300 USD) they somehow found my item again and shipped it to me. I received my order finally on the 4th of December.

Used ForwardMe for a few months across Premium and VIP tiers. Successfully consolidated and shipped multiple orders, UI is straightforward. Would rate 3.5/5. What works: Package consolidation, international shipping, easy to navigate. Have been able to successfully order, consolidate and ship a good number of orders and varying shipping options. Problems: -Support response times are inconsistent and often lengthy, likely due to insufficient staffing. -Membership benefits don't match advertising. Premium doesn't discount personal shopper fees. VIP charges for "free" consolidation. -Personal shopper has tracking problems. When ordering multiple items from the same seller, they often arrive together but only one gets marked delivered - the rest stay pending indefinitely. Separately, when sellers cancel orders, the system doesn't update. I can see the items relisted but my orders stay pending for months. Getting these reviewed for refunds is nearly impossible. -No refund tracking system. No notifications when refunds process, no status page. Have to check credit card statements manually and chase support. Partial refunds arrive without explanation of deductions. The core service works but these issues make it frustrating. Significant room for improvement in tracking accuracy and support responsiveness.

I placed an order for multiple Bass Pro Shops items on Sept 3rd. I've heard from the personal shopper - who had misunderstood my order - once. Order placed after 2 days. One week later I've received 4 mails saying parcels have arrived, BUT: - It's not clear if they've ordered the right things (order details say they did not, photos are not complete) - One item is missing for sure - One item has been ordered from eBay even if it was available on BPS: why???? I asked to order from BPS online shop and I gave them website links - page order online never got updated and orders are still pending - ZERO assistance, they do not answer whatsapp nor emails, and storage time is expiring Now I literally don't know if I will have my order complete or what. After review I have been followed properly via email, I got additional information/photos of my order and assistance with delivery costs issues which allowed me to save some money. I choose to let them take care of custom tolls which raised costs a lot, those are very high anyway. For that reason I would suggest to check before placing the order (through their website is not possible to have an esteem). I now raise the score because of the assistance received, even if that lack of infos caused me unnecessary loss of time. Shipment was fast but it was not delivered at my address as requested.