Forwardme.com is a package forwarding and personal shopper service that gives customers physical shipping addresses in both the USA and Turkey, with delivery to over 220 countries worldwide. Customers can shop from US and Turkish online stores and have their packages consolidated and forwarded to them at affordable shipping rates. The personal shopper service helps customers buy from stores that don't ship internationally or don't accept foreign payment cards. Forwardme.com also provides a help center and dedicated support to assist customers with getting started, consolidating packages, and managing their shipments.
Forwardme.com (forwardme.com) has 308 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Website
forwardme.com
Category
Shipping & Logistics
Location
Bear, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
What a disaster—my order was sent back by customs again, even though the customs duties were paid and all the necessary information was provided in advance; I left all the paperwork to Forwadme. You guys should be familiar with local customs regulations—after all, that’s part of your business. The only solution they offered me in the end was: “Do you have an address in the U.S.? Then we’ll send the package there.” What a ridiculous question—if I had one, I wouldn’t be using this service in the first place. I buy the same items in the same condition on eBay and have never had even the slightest problem with customs. I bought four different items at the same time; one of them still hasn’t arrived at Forwardme’s warehouse—I made the purchase a month ago—and when I asked them to check with the seller to see where the package is, I didn’t even get a response.
Angelika G.
MO
Moses
Save yourselves the stress and money
Save yourselves the stress and the money do NOT use this company.
My experience with them was the worst I have ever had. First, their customer service is trash. They take forever to reply, and they clearly don't care. I used their personal shopper option to buy some items. They told me my shopping link had a problem and that I should send it directly to a customer support agent instead. I did exactly that, and I emphasized my sizes clearly and somehow they still bought me the wrong sizes.
Second, their app showed my package weighing 10lbs, which is what I paid shipping for. But when the item actually reached FedEx, the weight was only 5.4lbs. That's not a mistake that's a bunch of dishonest business people overcharging customers on shipping.
I contacted support to tell them about the wrong sizes, and for two straight weeks all I got was back-and-forth nonsense and zero resolution. On top of that, watch out for hidden charges. My package took three weeks to a full month to arrive, and when it finally did, it was the wrong sizes completely unusable.
If you value your time, your money, and your sanity do not, under any circumstances, use this service.
Response from Forwardme.comSep 22, 2026
Dear Motoma,
Thank you for taking the time to share this feedback, and please accept our sincere apologies for the experience you've described. This falls well short of the standard we aim to deliver, and we take your concerns very seriously.
We would like to look into every issue you've raised in detail: the sizing mix-up with your personal shopper order, the weight discrepancy between what was quoted and what FedEx recorded, and the delays in resolving your case. A difference between our recorded weight and the carrier's measurement is not something we take lightly, and we want to review this properly and correct it if an error occurred on our end.
Our team will investigate fully and make this right. We're committed to resolving this for you.
Warm Regards,
The ForwardMe Team
WW
woohrtz W.
I was scammed by Forwardme.
I feel like i was scammed.I got something off Mercari through your personal shopper service +15 days ago and haven’t received any updates nor the item itself in my warehouse space.
This situation makes me really anxious since it is a sports item i really need. They’re not responding on any of their contact channels and i have sent multiple messages. This is the worst.
Response from Forwardme.comSep 22, 2026
Dear Customer,
We're very sorry to hear about the delay and the lack of communication you've experienced with your personal shopper order. We understand how frustrating and worrying this must be, especially for a time-sensitive item you need.
We'd like to look into this right away. Could you please send us your order details or account email via WhatsApp or our support channels so we can locate your case and give you an immediate update? We want to get this resolved for you as quickly as possible.
Warm Regards,
The ForwardMe Team
LT
Laurent T.
I ordered a shipping 15 days ago
I ordered a shipping 15 days ago. The package is still in the warehouse. No reliable communication. Still waiting for action
Response from Forwardme.comSep 22, 2026
Dear Laurent,
We're very sorry for the delay and the lack of updates regarding your package, we understand how frustrating this must be, and this is not the level of service we want you to experience.
We'd like to look into this immediately and give you a clear update on your shipment's status.
Thank you for your patience, and we apologize again for the inconvenience.
Warm Regards,
The ForwardMe Team
JS
Jim S.
I needed to return from the US an…
I needed to return from the US an iphone purchased in Italy. For customs reasons I had to use a third party. ForwardMe assured me they could get the phone delivered to Apple Italy within the two week return deadline. That was back in June. There were delays in the US at ForwardMe and even longer delays at DHL. The Apple deadline has passed and Apple will no longer accept my return. The phone is now at a DHL facility in Italy, where it was delayed by customs, which I understood would have been handled by Forward Me.
At this point, DHL refuses to return the phone to me snd needs ForwardMe’s involvement. But ForwardMe is blaming customs.
Or something. I’m not even sure any longer. I have spent so much money and time trying to make this work. The most I can hope for now is to get my iphone back. But even that isn’t happening.
Response from Forwardme.comAug 7, 2026
Dear Jim,
I am deeply sorry for the frustration this situation has caused, and we completely understand how stressful this is. We want to clarify what happened on our end so we can help resolve this right away.
There were no delays on our side. Your package was processed immediately and shipped out without hold. However, custom clearance procedures require the receiver to respond and confirm details directly with DHL before the final delivery can be made. Because DHL was unable to get a response from the receiving side, the phone was held at customs.
Please rest assured that you will get your iPhone back, we are actively following up to ensure it is returned to you. We are truly sorry for the stress and poor experience this turned out to be for you.
Warm Regards,
The ForwardMe Team
VS
Vilhjalmur S.
Import fee charged twice
I did pay you the import fee but Fedex inisted on charging it again claiming that there was no evidence of Forwardme having collected it!
Response from Forwardme.comJun 26, 2026
Dear Vilhjalmur
Thank you so much for taking the time to share this feedback with us.
We're truly sorry to hear about the situation with FedEx charging the import fee a second time. We do want to gently mention that reaching out to our support team as soon as something like this happens really helps us, it allows us to step in immediately and resolve these kinds of issues directly with the courier before they cause any extra stress on your end. In this case, we only became aware of the situation through your review here on Trustpilot.
As soon as we saw your review, we reached out to you directly and started looking into what happened. Our team is now actively investigating the charge with FedEx, and if it turns out there was indeed a duplicate payment, we will make sure any overpayment is refunded to you in full.
We really appreciate your patience while we sort this out, and we apologize again for the inconvenience this has caused. Please feel free to reach out to us directly any time something like this comes up in the future, we're always here to help.
Warm Regards
The ForwardMe Team
CU
customer
Too slow, too many additional fees, never again
It took forever. I couldn't get answers from the online service as to what the cause of delays is. Shipping prices were too expensive, and I needed to pay additional 30$ for high risk destination, which if I would have known about in advance I would not have made the order.
Response from Forwardme.comJun 26, 2026
Hello Nadav,
Thank you for sharing your feedback.
We want to clarify that the high risk destination fee is not something we set ourselves, it is a policy determined by the carrier companies based on the destination, and unfortunately it's outside of our control. We do try to communicate any such fees clearly during the shipping process so there are no surprises.
We're also sorry if any of your questions went unanswered. That's not the experience we aim to provide. Please feel free to reach out to our support team directly, we'll make sure to get back to you quickly so we can clarify any delays or charges you've encountered.
Thank you again for your patience, and we hope to have the chance to assist you better in the future.
Warm Regards
The ForwardMe Team
CU
customer
This company just threw me for $30,000
This company just threw me for $30,000. They have my parcels for this amount, so I also paid for the services that they did not provide me. They didn't explain anything for more than a month. And in the end, they just ignore all my attempts to contact them. The funniest thing is that when I first started having a problem with them, I wrote a bad review, they immediately contacted me and convinced me that they would fix everything, just delete the review. And I believed them. As a result, my parcels were stolen for $30,000
Response from Forwardme.comApr 30, 2026
Dear Manuel,
Thank you for sharing your experience. We take every review seriously and want to address your concerns with full transparency.
First and foremost, we want to be absolutely clear: no parcels were stolen, lost, or misappropriated by Forwardme. Your shipments are accounted for, and we would never withhold or mishandle a customer's goods.
Here is what actually happened: Your packages were destined for a region affected by an active conflict. During transit, the chosen courier made the decision to suspend deliveries to certain destinations due to the ongoing war in the region — a decision that was entirely theirs to make, and one that affected many shipments, not just yours. As a result, a number of packages were returned mid-route.
Once we became aware of the situation, we arranged for your parcels to be reshipped through an alternative carrier to ensure they could reach you. This process took time, and we understand that the lack of clear communication during this period was frustrating — that is something we are actively working to improve.
We are sorry that this situation caused you significant stress, and we genuinely understand how alarming it must have felt not to receive updates. However, we must respectfully but firmly clarify that characterizing this as theft is not accurate. Forwardme acted in good faith throughout and took steps to resolve a situation caused by extraordinary external circumstances.
If you have any remaining concerns regarding your shipment status, we encourage you to contact our support team directly so we can provide you with a full account of your case.
Warm Regards,
The Forwardme Team
