Forwardme.comReviews of forwardme.com

ForwardMe's claim of being the cheapest package forwarding option is far from the truth. Their prices are nearly double compared to competitors. The processing times touted on their website are misleading, and actual dashboard updates show significant delays.

Their personal shopper service is much simpler than other businesses I have used.

I’ve used the personal shopper service twice now to purchase in the USA from AUST and the customer service is second to none. They communicate clearly if they’re concerned about specifics, they moved forward with a sale order when I was delayed in responding so I didn’t miss the sale. They were helpful and accommodating when I had some issues with the storefront from one of my orders. Really polite, respectful communication. Sometimes replies can be delayed but we are in two different countries so it’s to be expected. My orders have shipped out the same or next day, I use FedEx, and I have them in Australia within 3-4 days. Highly recommend!

I very recently needed to replace some much loved jeans that I'd picked up in New York on my last visit. The only issue was the manufacturer did not ship to Australia. I looked around the various freight forwarding companies and found ForwardMe. I knew nothing about them, and had never used a forwarding company before, but I really wanted those jeans. Australia isn't very well supplied as far as the range of clothing available, and the range of sizes. Believe it or not, a 32 inch waist and 30 inch leg length is a bit rare here. Anyway, I created a profile on ForwardMe and had the choice of two US based addresses to use for the internal shipping to their depots. I placed the order with Buffalo Jeans (3 pairs), gave them the chosen US address, waited for the shipping confirmation, then logged in to ForwardMe to let them know of the parcel that was coming to them. Being my first time doing this I had some concerns, all of which were handled by a gentleman called Ayberk via online chat. Delivery was confrmed, and repackaging was carried out to minimise the freight charge to Australia. The most economical freight at the time was FedEx, so FedEx it was. Delivery went without a hitch, and I have my new jeans. The jeans were ordered from the supplier on 09NOV23, received by ForwardMe on 16NOV23, sent by ForwardMe via Fedex on 17NOV23, and arrived at my home in Australia on 22NOV23. I have to say, the handling of my freight was first class. The customer service via online chat was very comprehensive, and certainly reassured me that all was well. I have no hesitation in recommending the service provided by ForwardMe.

Unfortunately I can't really confirm that with Alan. As a small business, I have had several shipments sent from the USA to Germany. I have successfully processed 3 orders with forward me. You definitely have to have a lot of patience - it always took 2.5 months for a package to arrive. Now that the business relationship has come to an end, I'm still waiting for a package that I ordered in August! Which was finally processed on October 14th. I then paid for it and then the shipment was canceled. Since then I have no longer received any response to any emails, WhatsApp messages or Instagram messages. In short, the company scammed me out of $2500 worth of products, they just kept it and now they won't contact me anymore. I would be very careful here!

Update: I want to share an update about my experience with Forward.me. After my first, not-so-great experience (you can read it below), I was surprised when Ayberk from their team reached out to me. He promised to personally look after my next order to make sure everything went well. I was hesitant, but I decided to give them another chance. This second time around, things were much better. Ayberk kept his word and made sure my delivery was handled properly. Communication was clear, and it felt like they really took my previous complaints seriously. The process was smooth, and I didn't have the same problems as before. It seems like Forward.me has been working on improving their service. Based on this new experience, I feel it's fair to adjust my review. I'm updating my rating to 4 stars to reflect the improvement in their service. Original Review: ------- Two sendings. The first: 1. They asked for money for 12 lbs because of the DIM of the original boxes from the store. But then they removed the original boxes before sending and "consolidated" my two orders in one package. They paid UPS for 8 lbs and took the difference, of course. I didn't know about it and didn't ask for this, because I wanted to keep the original storage box. But they said, "We did it for free for you". Ha-ha. 2. I ordered all of the possible extras, including extra bubble wrapping and security tape. The package came without the security tape and with just a small piece of bubble wrap as an insert aside, which is obviously not enough, and not what I expected by ordering this extra. 3. So as a result of the two points above, the item in the package was damaged. It was a rare collectible and expensive game, which costs twice as cheap now because of the damaged genuine box. The second: 1. I ordered three lots from different stores: 1, 2, and 6 VHS cassettes respectively. 2. They calculated each lot as 4 lbs DIM (so 12 in total). On my question how is that possible that 1 VHS cassette has the same DIM as 6 cassettes they told me it's because of the original store package. When I asked them to remove the store package and consolidate the lots they said it's impossible. But they could do it if I pay $9 extra. They provided an invoice and I paid for it. 3. They told me it would take a few hours. But it took one week and I should've asked them about it every day. 4. I calculated that 9 VHS cassettes should be 4 lbs. But they said it's 6 lbs and asked for money for 6 lbs DIM. Ok, it's still better than 12. I don't know what to say. I think I caught them lying and some tricks on how to get more money from nothing. Also, I got my expensive game damaged because they removed the original boxes and put a really small amount of bubble wrap inside (and remember — I ordered the extra bubble wrapping). It was literally a small piece of wrap from one side as an insert, didn't wrap the whole item from all sides. I tried to file a claim but they said everything is correct. So you decide if this service is ok for you. I wouldn't use them again and won't recommend anyone.

Forwardme.com has revolutionized my cross-border shopping experience. Living abroad, I often encountered hurdles when acquiring items from US retailers. Thankfully, Forwardme.com's dependable services have been a game-changer. From package reception to forwarding, their efficiency shines through. Their system for tracking shipments is not only accurate but also transparent, providing peace of mind. The added benefit of package consolidation has saved me considerable expenses on multiple shipments. Additionally, their packaging standards are commendable, ensuring my purchases reach me undamaged. Forwardme.com's commitment to convenience and affordability is evident in every step of the process, making them an indispensable partner for international shoppers like me.

Forwardme.com has made international shopping feel like a breeze. Being miles away from the US, I used to hesitate when ordering products. However, their reliable services have erased those concerns. The user interface is straightforward, and their assistance in forwarding packages is exceptional. Their tracking system provides real-time updates, reassuring me throughout the process. The added benefit of consolidating multiple packages has substantially lowered my shipping costs. I am grateful for their attention to packaging, ensuring my purchases arrive damage-free. With Forwardme.com, international shopping is no longer a hassle, but an efficient and enjoyable experience.