Forwardme.comReviews of forwardme.com

Response from Forwardme.comJun 8, 2023

Dear Anna, We sincerely apologize for the negative experience you had with our company, and we deeply regret any inconvenience or frustration caused. We take your feedback seriously and are committed to addressing your concerns. We understand the importance of transparency and accurate information throughout the shipping process, and we apologize for any miscommunication or misunderstanding that occurred. It is never our intention to deceive or provide false information to our customers. We apologize for the confusion regarding the status of your shipment. Our system may sometimes generate a shipping label before the physical package is handed over to the shipping carrier, leading to a discrepancy in the tracking information. We acknowledge that this caused confusion and frustration for you, and we sincerely apologize for any inconvenience caused by this discrepancy. We appreciate your patience and understanding as we work towards resolving this issue. Rest assured, we take complaints seriously and are committed to improving our practices based on customer feedback. Your experience will serve as an opportunity for us to learn and grow. Once again, we apologize for any inconvenience caused, and we hope to have the chance to regain your trust and provide you with a satisfactory resolution. Sincerely, Forwardme - Customer Service

Response from Forwardme.comJun 8, 2023

Dear Alessandro Burla, Thank you so much for leaving us a fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear that you had a remarkable experience with our forward service. Our team at Forwardme takes pride in providing efficient, reliable, and attentive service to our valued customers like you. We are delighted that you found our shipping process fast and reasonably priced. It is also wonderful to hear that our customer support team was able to address any doubts or questions you had along the way. We are honored to have earned your trust and gratitude. We look forward to serving you again for your future shipping needs, whether it's from Rome or anywhere else in Italy! Thank you again for choosing us and for taking the time to share your positive feedback. We appreciate your support. Warm regards, Forwardme - Customer Support

Response from Forwardme.comJun 8, 2023

Dear Pradeep, We appreciate your feedback and apologize for the inconvenience you've experienced. We understand your frustration regarding the lost headphones and the delay in shipping your other items. Upon investigating your case, we found that our operations team had attempted to reach out to you via email to address these issues. However, it appears that we did not receive a response from you. We apologize if there was any miscommunication or if our emails did not reach you successfully. We understand your desire for compensation for the lost headphones, and we would like to work with you to find a suitable resolution. To proceed further, we kindly request you to check your email inbox, including the spam or junk folder, for any messages from our team. Alternatively, please provide us with an updated email address or contact information, and we will ensure that our team reaches out to you promptly. Regarding the delay in shipping your other items, we apologize for the inconvenience caused. Our team is actively working to resolve the issue and provide you with an updated shipping date. We understand the importance of clear communication and reliable service, and we are committed to rectifying the situation. We genuinely value your previous positive experience with us and would like to restore your trust. We assure you that we take every customer's concerns seriously and are dedicated to finding a solution that meets your satisfaction. Once again, we apologize for any confusion or frustration caused, and we encourage you to respond to our email or provide updated contact information so that we can promptly assist you. Thank you for your understanding and cooperation. Sincerely, Forwardme - Customer Service

Response from Forwardme.comJun 8, 2023

Dear Mirline Esperance, Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our customer services. At Forwardme, we strive to provide the best possible service to our customers, and your feedback is a true testament to our team's dedication. We are delighted that you recommend our services and appreciate your trust in us. If you ever have any further needs or require assistance in the future, please don't hesitate to reach out to our customer support team. We are here to help! Thank you once again for your support and for choosing us. We look forward to serving you again in the future. Best Regards, Forwardme - Customer Support

Response from Forwardme.comMar 15, 2023

Hello Rohit, Thank you so much for taking the time to review Forwardme. We are thrilled to hear you received your package in pristine condition and were satisfied with our prompt response. Your kind words and feedback mean a lot to us here at Forwardme. It is customers like you who make nothing better than coming into work every day! We understand how important trustworthiness and reliability are when it comes to delivering US products if India or anywhere else in the world, so we take pride in providing these qualities for our customers. We are grateful for your recommendation and hope you shop with us again soon! Thanks again, The Forwardme Team

Response from Forwardme.comMar 15, 2023

Hello Jonnys Thanks so much for the kind words and 5-star review, Jonny! We’re glad your experience with Forwardme was such a positive one. Additionally, we couldn't be happier to hear that our customer service team was able to provide prompt, helpful solutions during your order process. At Forwardme, providing top-of-the-line customer support is always a priority! We want to thank you for your business and for taking the time to share your feedback about our services. We truly value customers like you and are thrilled when we've had a chance to serve them well. Enjoy your new MacBook Pro M1! Thanks a lot, Forwardme Team

Response from Forwardme.comDec 29, 2022

Thank you for your kind words, Рудика Ксенія! We're so happy to hear that you had a great experience shopping with us. Our goal is to make the process as easy as possible for our customers and it sounds like we succeeded! Thank you for choosing Forwardme and we hope to see you again soon. Sincerely, Forwardme Team

Response from Forwardme.comDec 29, 2022

Thank you so much for your kind words, Laura! We're thrilled to hear that you had such a positive experience with our service. Our team works hard to provide the best possible experience for each and every customer and it's wonderful to know that we succeeded in doing that for you. We appreciate your business and we hope you'll choose Forwardme again for your future shipping needs. Sincerely, Forwardme Team